Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We wanted an air conditioning unit because of the very hot weather in the UK. Understandably there was very little availability anywhere. AD had a reasonable quality AC for a reasonable price. There were other companies with units available but with a couple of weeks before they could deliver. AD was able to do a next day delivery for £35.00. We were given a 4 hour window for the delivery but unfortunately The delivery driver came an hour late which meant we had waited for most of the day fo the delivery which is annoying. So 4 stars as we are overall satisfied with AD, but not with the delivery”

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Posted 5 days ago

“Very happy with my purchase of Amberglo 48" wifi fireplace. It makes such a difference to my lounge, looks so cosy now. The remote is rubbish but I downloaded the Tuya smart app on my phone & followed a YouTube set up video. The fire looks great and I've also paired it with Alexa. The fire makes a weird sound meant to resemble wood burning but it sounds more like clockwork gone wrong. No problem though as I've turned it to silent mode. I used next day delivery which was great but a tad expensive at £40!”

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Posted 1 week ago

“On the whole I'm happy with company, though the offer of free removal & recycling of the old fridge was somewhat, I had to pay the £24.98 & then get a refund though customer service. I'd say the delivery driver was the real hero, on his own on a trolley he pulled a fridge freezer up a flight of 14 concrete stairs from the entrance door, give that man pay rise”

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Posted 2 weeks ago

“Good communications during delivery. Easy to order product. Product seems to be of good quality. Tracking syrem didn't work as my fridge freezer was delivered while the wagon was apparently 5 miles away lol.”

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Posted 3 weeks ago

“Ordering the appliance went smoothly but notice of delivery was sent, on the day of delivery after I had left he house, so so it was not delivered. The next delivery attempt was abandoned because I could not provide the "Pin Number" quickly enough (3or4 minutes) so the driver left again with the appliance. There followed a further notice of delivery, I stayed in with the pin number to hand, but no delivery was made. I contacted the delivery Company with little success. I contacted Appliance Direct Customer Services and received fantastic service. I was advised that my appliance was being returned to them, a new appliance was being sent and it arrived on time. So, overall experience 4 Stars but the Courier could have improved the score.”

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Posted 3 weeks ago

“I bought a drinks fridge from Appliances Direct. It arrived quite quickly and their delivery driver was great, he unpacked the fridge & put it where we wanted (we had paid extra for this service) and took the packaging away. However the fridge proved to be faulty. Although it was recording a temperature of 5C our thermometer showed a temperature of 8-10C. Appliances Direct asked us to send photographic evidence, which we did. They then agreed to pick up the faulty fridge up & then provide a replacement. After some discussion they agreed to provide the new fridge & pick up the faulty one in one operation, so we could use the packaging from the new fridge to pack up the faulty one. This is where things got tricky. For this delivery they used DPD. Unfortunately the fridge didn’t arrive as promised - it turns out that DPD had lost it between 2 of its depots. Appliances Direct were great when I rang to tell them what had happened. They immediately said they would recall the missing fridge and sent us a new one straight away. Unfortunately when that one arrived the glass in its door was shattered! Again Appliances Direct were great - they sent a new one the next day which arrived in perfect condition and is working as it should.”

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Posted 1 month ago

“When purchasing the item I was told could pick up two days later in Huddersfield. Drove over on the day to be told it wasn't in the depot. But the lady on the desk was so helpful she arrange for it to be directed to my home address for the next day. So better customer service face to face.”

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Posted 1 month ago

“They didn’t broken on arrival, but was replaced quickly.”

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Posted 2 months ago

“The phone is exactly what I ordered.”

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Posted 2 months ago

“Come in good time and great price”

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Posted 3 months ago

“I received what I have ordered but it took One week to receive it. Need to speed up delivery timing”

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Posted 3 months ago

“All good, except the email with the code was not very clear. The code should be made abundantly clear in the email. It took me a good few minutes to locate the code. hope this helps.”

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Posted 3 months ago

“easy access friendly staff”

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Posted 3 months ago

“Good service from start to finish bought a samsung a25 5g Would just like to say wish they would put in the descrption the phones foreign was not easy to set up few off the apps but got there in the end”

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Posted 3 months ago

“We purchased a dehumidifier and the Wi-Fi system did not function and it was collected (DHL) and a few days later we were called to say a replacement was going to be supplied. Good service I thought, only to find when I received the delivery notification I had to collect the unit involving a 60+ mile round trip to Donnington. So the replacement unit due to their faulty goods cost me time and fuel - you would have thought their faulty goods would be replaced back to my home address but no, that is not a good way to treat a long standing customer!”

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Posted 3 months ago

“From order to delivery and follow up telephone calls all in line with my expectations. Next purchase will be a dish washer.”

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Posted 3 months ago

“Unfortunately the microwave was faulty. I called AD and was told to phone Russell Hobbs who gave me a code number to give to AD. Called AD back and they didn’t recognise the number. After quite a few phone calls back and forth between both companies I finally spoke to someone at AD who got to the bottom of it all . The microwave was due to be uplifted by DPD who didn’t show so that was more phone calls between DPD and AD. Eventually a few days later DPD did collect the item. I eventually got my refund back from AD.”

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Posted 4 months ago

“Easy purchase online, courtesy call next day confirming the delivery date and item, turned out to double up as a sales pitch for warranty, but was offered in a non pushy and polite way. Kept up to date by courier company as Appliance Direct had said. All in all a painless purchase.”

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Posted 4 months ago

“Excellent service.even when the courier could not deliver my item and sent it back Appliance Direct sent out a replacement promptly.”

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Posted 4 months ago

“Great price, fast delivery, but there was a small hole at the box. Device is otherwise working as intended, no issues so far.”

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Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,145 reviews