Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking for an indesit product their website transferred me to appliances, product good price and included delivery. Arranged day and time drivers on time , friendly and helpful . No problems upto now with product”

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Posted 1 week ago

“We were sble to get same microwave that we got 6 years ago so could still fit into unit”

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Posted 1 week ago

“Ordered 2 air coolers. Had some issues which got sorted out. Customer services staff excellent in dealing with me.”

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Posted 1 week ago

“I am very happy with the air conditioning unit. Although it is excessively expensive and at least double the price of other air conditioning units, I guess I'm paying for style because it's black, but it does look very nice and goes lovely with my decor. I think I'd hate looking at an ugly white plastic one. It is workign marvellously. Easy instructions and set up. Very happy it came with a window kit and that it fits my window. The product information on the website was very clear. The communication with yhe seller was very good, regular, informative and prompt. Only reason why I am not giving 5 stars is because it said the product was in stock on the website, which was my main reason for ordering. Seemed the entire country had sold out. I had searched everywhere for weeks and Appliances Direct were the only company who had any in stock and could deliver within a week, so i was happy to pay a higher price and £15 delivery fees for style and convenience. Supply and demand and all that. Just in time for the next heatwave, or so it seemed! After ordering, I was promptly advised the delivery date of the following Tuesday. On Monday I recieved an email that the delivery date had been changed and given an apology. A problem at the warehouse was the reason given. The new delivery date was approaching when I recieved another email advising the delivery date was changed due to a problem at the warehouse. Another apology and £10 credit, which i assumed was partial delivery fee refund. Again, another cancelled delivery after this occasion with a new date. Fed up i called them, which wasn't easy to get through and waited a long time. I was assured that the delivery would definitely be fulfilled on the third date given. Over a week after I ordered. I asked what the issue was. The advisor explained that the item was out of stock and they were waiting for more. I was a bit annoyed with this that I had been misled at the point of purchase. I asked for the £10 store credit to be refunded to my card. I was told this would be done but it was not. Overall, good company. Professional and good customer service. I would overlook the minor issues and buy from them again. I got what I wanted.”

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Posted 1 week ago

“I purchased all my new kitchen appliances from appliance direct, there was an issue with one item however they have fully refunded. Delivery was smooth and received on time and well packaged”

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Posted 1 month ago

“thank you very much, very happy. i small issue which was quickly resolved, would definitely use you again”

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Posted 2 months ago

“Pleased with service and product. Ordered a boss egg bbq . First one had a small chip in the ceramic . Easy to call customer services , able to share photos via email , the app or a WhatsApp . Items replaced promptly with clear communication. Good”

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Posted 2 months ago

“Arrived very late but the gents were happy and friendly, think maybe they give the couriers too many drops. But machine seems to be as described so will wait and see”

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Posted 3 months ago

“The first item was damaged, probably at the factory. After phone conversations and emails, it was replaced the next day, and the faulty item picked up the next day as well.”

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Posted 4 months ago

“I ordered microwave which was due to deliver on 5th Feb. Courier DPD contacted us late in a day regarding DPD slot but no delivery made even though we had someone to take delivery. Instead they ask us to collect it. I contacted Appliance direct and they reordered for me once they received item back. I was in no hurry so happy to receive delivery week after.”

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Posted 5 months ago

“Quality of goods was good. Comunications were good. Problem solving response was fast and good. I was concerned buying from this company but had a very good experience and my concerns were unfounded”

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Posted 5 months ago

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Posted 5 months ago

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Posted 5 months ago

“Initially the item had been damaged in transit. I contacted customer services and returned the item to the Huddersfield branch as I live within six miles of. Hey Preston, my replacement was received within 48 hours and is up and running faultlessly so far. Well done Appliance Direct customer service. Thank you.”

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Posted 5 months ago

“Delivered a faulty machine.Short story hotpoint aftercare said nothing wrong,though clearly broken. Spoke to director, told him all my difficulties resolving issue and got replacement machine,working fine, within 4 days.Very happy alls well that ends well.”

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Posted 5 months ago

“Despite delivery truck first breaking down the company redelivered with really good communication. The fridge was cheaper than other competitors and just as good.”

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Posted 6 months ago

“I ordered a smoker from Appliances Direct but cancelled the order over the phone the following day. This was accepted and processed and I did receive a refund in a reasonable time. This review is not about what I ordered but about the process of cancelling. On my call, I was redirected to the Philippines where I encountered a small language barrier so at times I didn't understand what was being said. I was told though that the order had been cancelled and a refund would be processed, which it was eventually. After the call, I did not receive any cancellation confirmation email but continued to get emails from the delivery company to arrange a suitable delivery date which didn't convince me that the order had been cancelled successfully, so I called them again the following day. Again, I was redirected to the Philippines and received confirmation that the order was indeed cancelled. I still didn't get a confirmation email but the delivery emails stopped after the second phone call. Overall, a smooth experience but the only direct email I received was for the refund having taken place. A confirmation email of cancellation should have been sent from the outset to give me legal recourse and assurance to the process.”

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Posted 6 months ago

“The item works really well. Would have been 5 stars but I arranged delivery for Friday it didn’t arrive until the Saturday.”

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Posted 6 months ago

“I received a faulty hob. No issues exchanging for a new one. All good now.”

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Posted 6 months ago

“Easy to order . My only issue is that they offer free delivery, but that meant a long wait, so I had to pay delivery to get it sooner. Delivery guy was friendly and helpful though”

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Posted 7 months ago

Appliances Direct is rated 4.2 based on 6,528 reviews