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Appliances Direct Reviews

4.2 Rating 5,704 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,704 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Followed up with a call to check in I was happy. Simple returns though would be good to have other options to return like drop off at DPD point or other. Happy with products and after care service.”

Posted 3 weeks ago

“Good price, only downside was additonal call about a "different" extended warranty on offer! Otherwise a good experience.”

Posted 1 month ago

“Simple Straight Forward and Delivered when promised”

Posted 1 month ago

“Both price and delivery were factors in choosing to buy a tumble dryer from appliance direct. Ordering and payment went smoothly and selection of delivery date was perfect. Was kept up to date via email sms too. Unfortunately on the day delivery was late by 6 hours due to issues. This did spoil an otherwise good service but the delivery crew elevated an otherwise poor service with their courteous behaviour and professionalism so would probably risk using appliance direct in the future knowing if issues arise I will get my goods at least on the delivery day stated”

Posted 1 month ago

“After a problem with uploading photos and videos of a faulty item which caused some anxiety Appliances Direct speedily rectified the situation and the issue was happily sorted.”

Posted 1 month ago

“They were very good”

Posted 2 months ago

“Easy to order, quick delivery, one item damaged, replacement sent out after they received damaged item back Only down side, it is expensive to ring them, £4 for a 5min call”

Posted 2 months ago

“once ordered, the delivery was completed just two days later. Was expecting it up to 6days time. Box was undamaged and product is in full working order”

Posted 2 months ago

“Speed of delivery was amazing - next day although I did not pay for express delivery. The new hob is great and looks good. Only issue was that the parcel tape at both ends of the box had been cut so the box was not sealed. I was worried that the item may have parts missing or had been opened before. However, the inner packaging was all good and nothing was missing. That said I don't think packages with broken seals should be sent to customers.”

Posted 2 months ago

“Did what they said!!”

Posted 2 months ago

“Again, a smooth service, I didn't expect my second dehumidifier to start to fail just after a much older one had to be replaced. As the service was swift and smooth last time a few weeks ago, I had no hesitations buying from them again.”

Posted 3 months ago

“I was quite pleased with the service from Appliances Direct. The price was very competitive and the Air Fryer arrived quickly and safely. My wife after looking at the Fryer said it wasn't the one she wanted. After contacting AD, they agreed to an exchange. I returned the original Fryer and after a bit of a delay and a few emails the new Multi Cooker arrived safely the next day.”

Posted 3 months ago

“My first contact was via the call centre line & the operative was knowledgeable, I then ordered on the website - dehumidifier”

Posted 3 months ago

“Appliances Direct were great. However the washing machine when unwrapped the plug had the earth pin broken, I had to cut the broken plug off and replace it, I thought it was supposed to be a two man delivery team it was only one, The delivery van did not have a tail lift and the driver was dropping the appliances onto a sack trolley. The back of the washing machine also had a dent in the backplate which I removed and straightened out.”

Posted 3 months ago

“When the item broke down customer service was right on it, organised collection, inspection and eventual replacement. Fast as anything. Much appreciated.”

Posted 3 months ago

“website is easy to use, with a vast choice ordering is easy price is competitive I cannot comment on the delivery service as i picked up my order”

Posted 3 months ago

“Very prompt delivery.”

Posted 4 months ago

“Item as described arrived safely and on time”

Posted 4 months ago

“I ordered a coffee machine to be shipped to the Netherlands. Took them three days to confirm my payment (I had to call) but then they called me again to confirm the address and I finally had the machine within 8 days of my order. Very nice customer service and Myoverall experience was great!”

Posted 4 months ago

“Good price reasonable delivery time. Packing really bad gas hob damaged due to box burst and parts missing. Instructions and safety documents missing. Customer service was quick to arrange item return. Replacement dispatched reasonably quickly but really the packaging leaves a lot to be desired.”

Posted 4 months ago

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Appliances Direct is rated 4.2 based on 5,704 reviews