Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item delivered on time. Had to wait 2 weeks for free delivery otherwise I would have given 5 stars. Would recommend.”

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Posted 3 days ago

“Easy to order and fast delivery service 👌”

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Posted 1 week ago

“Quick and efficient”

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Posted 1 month ago

“Delivered ok and on time, but the microwave was too small and informed within an hour of receiving the item to arrange return . All well and new microwave arrived following day and at the same time DPD took the returned item back. I had to pay £20 for this which seemed a bit harsh .”

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Posted 1 month ago

“The Appliance Direct purchase was very good, thanks. What wasn't good is that you have Evri deliver the goods. I had a bad experience with the delivery of my second parcel bought from you, so much so, I canceled it. I have sent that feed back to you, so if you read it you will understand this reveiw. As for yourselves you were very good about it. Thank you”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Fast delivery and the Appliace looks same as pictures/video displayed in website. It's heavy and looks decent. Yet to be tested.”

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Posted 2 months ago

“Good price, handled purchase well, kept informed all the way through”

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Posted 2 months ago

“Customer service was great, I just wish that I hadn’t needed to contact them 😢”

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Posted 2 months ago

“Good value for money staff was friendly”

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Posted 2 months ago

“Was looking for an indesit product their website transferred me to appliances, product good price and included delivery. Arranged day and time drivers on time , friendly and helpful . No problems upto now with product”

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Posted 3 months ago

“We were sble to get same microwave that we got 6 years ago so could still fit into unit”

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Posted 3 months ago

“Ordered 2 air coolers. Had some issues which got sorted out. Customer services staff excellent in dealing with me.”

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Posted 3 months ago

“I am very happy with the air conditioning unit. Although it is excessively expensive and at least double the price of other air conditioning units, I guess I'm paying for style because it's black, but it does look very nice and goes lovely with my decor. I think I'd hate looking at an ugly white plastic one. It is workign marvellously. Easy instructions and set up. Very happy it came with a window kit and that it fits my window. The product information on the website was very clear. The communication with yhe seller was very good, regular, informative and prompt. Only reason why I am not giving 5 stars is because it said the product was in stock on the website, which was my main reason for ordering. Seemed the entire country had sold out. I had searched everywhere for weeks and Appliances Direct were the only company who had any in stock and could deliver within a week, so i was happy to pay a higher price and £15 delivery fees for style and convenience. Supply and demand and all that. Just in time for the next heatwave, or so it seemed! After ordering, I was promptly advised the delivery date of the following Tuesday. On Monday I recieved an email that the delivery date had been changed and given an apology. A problem at the warehouse was the reason given. The new delivery date was approaching when I recieved another email advising the delivery date was changed due to a problem at the warehouse. Another apology and £10 credit, which i assumed was partial delivery fee refund. Again, another cancelled delivery after this occasion with a new date. Fed up i called them, which wasn't easy to get through and waited a long time. I was assured that the delivery would definitely be fulfilled on the third date given. Over a week after I ordered. I asked what the issue was. The advisor explained that the item was out of stock and they were waiting for more. I was a bit annoyed with this that I had been misled at the point of purchase. I asked for the £10 store credit to be refunded to my card. I was told this would be done but it was not. Overall, good company. Professional and good customer service. I would overlook the minor issues and buy from them again. I got what I wanted.”

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Posted 3 months ago

“I purchased all my new kitchen appliances from appliance direct, there was an issue with one item however they have fully refunded. Delivery was smooth and received on time and well packaged”

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Posted 4 months ago

“thank you very much, very happy. i small issue which was quickly resolved, would definitely use you again”

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Posted 5 months ago

“Pleased with service and product. Ordered a boss egg bbq . First one had a small chip in the ceramic . Easy to call customer services , able to share photos via email , the app or a WhatsApp . Items replaced promptly with clear communication. Good”

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Posted 5 months ago

“Arrived very late but the gents were happy and friendly, think maybe they give the couriers too many drops. But machine seems to be as described so will wait and see”

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Posted 6 months ago

“The first item was damaged, probably at the factory. After phone conversations and emails, it was replaced the next day, and the faulty item picked up the next day as well.”

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Posted 7 months ago

“I ordered microwave which was due to deliver on 5th Feb. Courier DPD contacted us late in a day regarding DPD slot but no delivery made even though we had someone to take delivery. Instead they ask us to collect it. I contacted Appliance direct and they reordered for me once they received item back. I was in no hurry so happy to receive delivery week after.”

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Posted 8 months ago

Appliances Direct is rated 4.2 based on 6,614 reviews