Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery - expected standard at 6 days but arrived in two. Dehimidifier seems to be working well.”

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Posted 1 year ago

“PROS - Ordering was very easy and the website is easy to navigate around with good options to filter what you are looking for. Next day delivery is available on most items. I am happy with the washing machine I chose. CONS - I didn't receive a time slot until about 9am on the day of delivery so I made sure I was up from 7am (unnecessarily) in case it came first thing. Throughout the day my time slot and changed about 5 times - first it was earlier than planned then by the afternoon it changed to later than planned. Only by an hour or two each way but was a bit inconvenient.”

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Posted 1 year ago

“Arrived as stated on time no damage good as new very pleased with it thanks”

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Posted 1 year ago

“Item as described, great product however delivery wasn't correct but got reimbursed so all good in the end.”

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Posted 1 year ago

“My fridge freezer arrived on planned delivery day but it didn’t work! They were able to re-deliver a new one the next day. On both occasions the fitting team were very good and competent.”

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Posted 1 year ago

“Fast efficient ordering ,lots of choice easy transaction Only gripe is delivery on a Saturday cost £45 Would recommend”

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Posted 1 year ago

“There was no electricity plug included with the appliance and no fitting instructions which I find a little annoying. The appliance itself looks very good but it’s not yet fitted”

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Posted 1 year ago

“Everything according to schedule except promised contact just prior to delivery didnt come. Which would have saved the delivery team some work. We have a difficult address to locate the contact just prior would have eliminated any confusion. That said delivery team very good.”

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Posted 1 year ago

“Delived on time..pleasant delivery men..bit dear but looks great...delivery price bit steep..”

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Posted 1 year ago

“I bought a re conditioned integrated fridge which was delivered promptly. I didn't expect it to look brand new and shiny, however it was in quite a state, it was so battered that actually we had to laugh. You may wonder then why I am giving 4 stars, well it's because customer services were great and solved my complaint with complete satisfaction. As the fridge is integrated, the damage is not obvious and it has not affected it's function at all, in fact it's a great little fridge”

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Posted 1 year ago

“Swift notification of refund following notification of faulty goods.”

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Posted 1 year ago

“Excellent customer service, fast delivery”

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Posted 1 year ago

“Purchase and delivery was excellent. Not sure about the hob yet as that won't fit until mid/end of month when the units arrive”

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Posted 2 years ago

“Great service ordering online product was delivered 2 days before they estimated so was well pleased.”

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Posted 2 years ago

“Good quick delivery”

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Posted 2 years ago

“Service from Appliance Direct was good. Item arrived on time via DPD. The product (DeLonghi Pinguino portable air conditioner) is a good quality machine but is flawed for use in the UK by the short hot air exhaust hose and equally short power cable. I had to buy an extension hose and coupler off Amazon (cost £40 in total) so that it gave the ability to place the exhaust hose in higher up UPVC window apertures. Overall, the air con unit does a great job in cooling down the rooms in these hot humid summer evenings and much easier to sleep at night. It's not too noisy compared with the cheaper versions but don't expect it to be super quiet either.”

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Posted 2 years ago

“All went well, my only criticism is I booked a delivery for Monday but it arrived on Saturday when I wasn’t in and it had to be left with the neighbours for 2 days.”

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Posted 2 years ago

“Quick delivery but not happy about paying for delivery”

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Posted 2 years ago

“Quality filters so happy to pay the premium price. Service was as quick as always and delivered exactly as expected.”

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Posted 2 years ago

“I bought a portable air conditioner from Appliances Direct, it appeared to get damaged in shipping; the unit was missing a wheel. Appliances Direct were quick to answer and provide me with support to replace the damaged piece and make it right. I paid extra fir Saturday delivery however and for one reason or another this was not communicated with the courier and I had notifications that it would be delivered on a Thursday?”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,145 reviews