Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Appliances Direct Reviews

4.2 Rating 5,722 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,722 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a coffee machine to be shipped to the Netherlands. Took them three days to confirm my payment (I had to call) but then they called me again to confirm the address and I finally had the machine within 8 days of my order. Very nice customer service and Myoverall experience was great!”

Posted 5 months ago

“Good price reasonable delivery time. Packing really bad gas hob damaged due to box burst and parts missing. Instructions and safety documents missing. Customer service was quick to arrange item return. Replacement dispatched reasonably quickly but really the packaging leaves a lot to be desired.”

Posted 5 months ago

“Item arrived on the specified day but not with the two delivery drivers expected. Got a strange text saying it was not in the right part of the warehouse so it wouldn'tr be deliverded. Luckily one of us was home when one man from the warehouse delivered the washing machine which was heavy for just him. Well done him for delivering despite being let down by other delivery drivers so it meant it was delivered on time as promised. Not 5 stars due to odd texts but they did fullfill the order on the chosen day”

Posted 5 months ago

“Yep pretty good. Not my usual online supplier for appliances, but they could offer the product I wanted delivered three days before my usual guys, for the same price. So I went with them. I bought a washing machine and paid them to take away the old one. They turned up 45 mins later than the end of the supposed 'delivery window' (4 hours long) but other than that, deliver was excellent, nice polite people who did everything I wanted. They called in advance to say they were on their way as was promised, and basically it all worked well. Machine is great so far.”

Posted 5 months ago

“I bought a tall freezer, quite happy with it and the price. delivered on the day and within the time slot.”

Posted 5 months ago

“Good price for 20l dehumidifier Looks like new Excellent delivery speed”

Posted 6 months ago

“Unfortunately the item was damaged when received. No problem getting clearance to return it and after a couple of calls I received a full refund.”

Posted 6 months ago

“Unfortunately the wrong Appliance was delivered, but after I contacted Appliances Direct the member of staff was very helpful and rearranged a new delivery with my delivery charges refunded.”

Posted 6 months ago

“Easy to use website and order-bit misleading with statement "available next day" as we had to wait for 2 weeks, due to installers work load. We had a problem with the installers workmanship (outside firm) that customer services sorted very well..Refund on unused item.”

Posted 6 months ago

“Very quick delivery - expected standard at 6 days but arrived in two. Dehimidifier seems to be working well.”

Posted 7 months ago

“PROS - Ordering was very easy and the website is easy to navigate around with good options to filter what you are looking for. Next day delivery is available on most items. I am happy with the washing machine I chose. CONS - I didn't receive a time slot until about 9am on the day of delivery so I made sure I was up from 7am (unnecessarily) in case it came first thing. Throughout the day my time slot and changed about 5 times - first it was earlier than planned then by the afternoon it changed to later than planned. Only by an hour or two each way but was a bit inconvenient.”

Posted 7 months ago

“Arrived as stated on time no damage good as new very pleased with it thanks”

Posted 7 months ago

“Item as described, great product however delivery wasn't correct but got reimbursed so all good in the end.”

Posted 8 months ago

“My fridge freezer arrived on planned delivery day but it didn’t work! They were able to re-deliver a new one the next day. On both occasions the fitting team were very good and competent.”

Posted 8 months ago

“Fast efficient ordering ,lots of choice easy transaction Only gripe is delivery on a Saturday cost £45 Would recommend”

Posted 8 months ago

“There was no electricity plug included with the appliance and no fitting instructions which I find a little annoying. The appliance itself looks very good but it’s not yet fitted”

Posted 8 months ago

“Everything according to schedule except promised contact just prior to delivery didnt come. Which would have saved the delivery team some work. We have a difficult address to locate the contact just prior would have eliminated any confusion. That said delivery team very good.”

Posted 8 months ago

“Delived on time..pleasant delivery men..bit dear but looks great...delivery price bit steep..”

Posted 8 months ago

“I bought a re conditioned integrated fridge which was delivered promptly. I didn't expect it to look brand new and shiny, however it was in quite a state, it was so battered that actually we had to laugh. You may wonder then why I am giving 4 stars, well it's because customer services were great and solved my complaint with complete satisfaction. As the fridge is integrated, the damage is not obvious and it has not affected it's function at all, in fact it's a great little fridge”

Posted 8 months ago

“Swift notification of refund following notification of faulty goods.”

Posted 9 months ago

«
1
2
3
4
5
»

Appliances Direct is rated 4.2 based on 5,722 reviews