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Appliances Direct Reviews

4.2 Rating 5,694 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,694 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company have done well DPD have let the team down on this one still waiting for my delivery which I paid for saturday delivery but they didn't deliver.”

Posted 2 months ago

“Expected delivery on Monday didn’t arrive till the Thursday but no message to tell me this had to phone to ask where it was.apart from that all went ok”

Posted 2 months ago

“Item is fine. Delivery not great”

Posted 3 months ago

“Good customer service poor product. Ordered an Electriq dehumidifier. First one leaked all over floor damaging laminate floor. Replacement was really noisy.”

Posted 3 months ago

“Actual purchasing was easy enough but still awaiting delivery of our rather expensive microwave so not sure why we’ve just been prompted to leave a review! Advised last week that the item was being delivered on Thursday but no update re the failed delivery since then. Not sure if AD think this has actually been delivered but I would think that they could track the order like we can and the courier’s website shows it still at their depot.”

Posted 3 months ago

“Despite the high order value, still got charged for delivery and that was expensive.”

Posted 3 months ago

“20 days from order to receipt of goods is too long!”

Posted 4 months ago

“Ordering online was quick and easy and no fuss. I was able to arrange delivery two days later, but the delivery guys were very unhelpful when it was hard to take away my old fridge. Also a lady from the company rang to try and sell me a warranty which I didn't think was a great deal”

Posted 5 months ago

“Delivery notification was messed up. Didn’t contact me to notify me of imminent delivery. Office phoned me once it was on my doorstep. Driver should have called me before.”

Posted 5 months ago

“Quick delivery, good value product. 3 stars as the dehumidifier has a annoying sound like its rubbing on something. I will contact the company and see what can be done, will involve returning/exchanging which will take time and effort which I'm not looking forward to.”

Posted 6 months ago

“The experience with Appliaces Direct was all good, but their nominated carrier Arrow XL made a delivery to us of a large heavy box, only 1 young man making the delivery, should have been a 2 man delivery, health and safety issues completely ignored by Arrow CL.”

Posted 6 months ago

“I had requested the that it be delivered by my back door which can not be seen from the road, but it was left by the side of the house in plain view of the public. The dehumidifier seems to work well (run twice so far), it is a little noisy but otherwise good.”

Posted 7 months ago

“Told me it will be delivered on Monday. I made plans for Saturday only to receive a text at 0830 on Saturday morning telling me it was arriving between 0930 and 1030 that day!! This could have caused me problems.”

Posted 8 months ago

“A text received on Sunday 16/7/23 stated thst the appliance would be delivered the following morning and that the driver would contact me 30 minutes before delivery. No such contact was made by the driver, and when he delivered it, I was taking a shower which I would not have done if I had had the 30 minutes of advance notice of delivery. The appliance had to be left outside the house as it was too heavy for the driver to get it inside and my 64 year old wife couldn't help. I am 74 years old and I had to wait for my son to help me manoeuvre it inside. At my age, this was not easy. It would have been helpful if the advance contact had been carried out as per the text message. It would also have been helpful if the delivery had been made by a 2 man team. The packaging has not yet been removed from the appliance as I am waiting for the kitchen fitter to give his availabilty to install it, so at this stage it is impossible to tell if the appliance is undamaged. I reserve the right to report on the condition of the appliance at a later date. Overall, I am extremely disappointed by the lack of communication by Appliances Direct delivery agent and would think twice before ordering another major appliance from this business.”

Posted 9 months ago

“Very happy with the item - and very quick delivery. However I paid for nominated day delivery as it was for a birthday present and it arrived early. It was hard to hide a beer fridge for 2 days - surprise spoilt :(”

Posted 10 months ago

“Quick service in terms of ordering to delivering, however there was no instruction manual, and 2 of the pins that are required to hold the top rack in place were faulty and all bent out of shape so can’t be used. Not ideal when you are hosting a bbq the next day.”

Posted 10 months ago

“Good customer service when I had a problem. delivered by Muppets! Replacement delivery after damage due to first delivery. Guys much better and polite!”

Posted 1 year ago

“Good product, good price, but the collection experience was rubbish. On ordering I was told it would be available on 15th, I didn't get an email on 15th so I chased up and was told it would actually be ready on 16th. By the 17th I still hadn't had an email so I contacted customer services who apologised for inconvenience and said it wouldn't be available until 20th. Then half an hour later I received an email saying ready to collect now. Seems a bit disorganised”

Posted 1 year ago

“My main gripe is I selected a date for delivery which was completely ignored and product delivered week early. What’s the point of having date selection. Product arrived, works well.”

Posted 1 year ago

“Everything was fine with the delivery and the drivers were great. However, Appliances Direct charged me £30 for disconnection and installation of a fridge freezer, which was unplugged by us and plugged in by us. This is a rip off by the company, so very disappointing.”

Posted 1 year ago

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Appliances Direct is rated 4.2 based on 5,694 reviews