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Appliances Direct Reviews

4.2 Rating 5,701 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,701 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value however delivery not when stated.”

Posted 1 year ago

“I was disappointed that initially when I purchased the appliance they falsely portrayed that they had stock and hence the delivery date was set accordingly. Only after I purchased the appliance did they set the delivery date to 11 days later than first, dishonest. To be fair though they delivered 5 days earlier than later date but still 7 days later than set at purchase.”

Posted 1 year ago

“delivery took far to long so have not had time to evaluate the product yet”

Posted 1 year ago

“I booked & paid a premium for Saturday delivery, only to get a message on Monday to say my delivery was arriving next day ?? Tried to reschedule to Saturday but wasn't an option, so opted for Friday. On the Tuesday morning, got a message to say my delivery was arriving that same day - Tuesday !! - Turns out my order had been split in to 2 delivery slots for some reason. After some time spent on the phone, managed to get both items arranged to be delivered on the Friday. Why offer a choice to select a delivery date & time and then just ignore it ? Very annoying.”

Posted 1 year ago

“Dint in side of freezer discovered on unpacking product.”

Appliances Direct 3 star review on 14th November 2022

Appliances Direct 3 star review on 14th November 2022

Appliances Direct 3 star review on 14th November 2022

Posted 1 year ago

“The delivery updates were very efficient and the delivery staff were very helpful However, I was disappointed not to be able to apply a discount code I had been given after placing the order. I was passed from department to department and eventually the conclusion was it was not possible without cancelling the order and reordering.”

Posted 1 year ago

“panel was damaged on one corner, however I neededto cut panel down so not a problem. Would not use them again because of this.”

Posted 1 year ago

“Good products available at good prices. However not brilliant at delivery!!!”

Posted 1 year ago

“Dishwasher is fantastic and works as it should. What really them down was the couriers who they used to deliver and install the item....... They looked for every excuse not to take the old one, but I insisted as it was a job that I had paid for and had to prove, that I had paid for it. I also had to ask the delivery driver not to drag the Appliance on my floor, as it will scratch.... They could not install the item, as they had not been trained and said it was his boss fault as they had not been put on the training then basically told me that's what Google is for..... despite paying and pre-booking this service I am more than cable of installing a dishwasher, I was just pressed for time. They informed me that customer services would contact me to arrange a refund. Information from courier company was to contact Appliances Direct?????? Which I already knew........A refund was obtained from Appliance Direct very swiftly..... My advice would to be review your contract with your courier and install services as they let you down big time.”

Posted 1 year ago

“THE DELIVER LET THEM DOWN , A TATTY RED VAN TURNED UP , SOUNDED LIKE A TANK. A YOUNG SLIM LADY WITH VERY LIMITED ENGLISH IN FORMED ME I HAD TO GET THE LARGE BOX OFF THE VAN , SHE COULD NOT BRING IT TO THE DOOR , I AM ILL WITH CFS/ME I COULD NOT GET IT, SHE PULLED THE BIG HEAVY BOX OUT OF THE VAN , IT MUST HAVE BOUNCED WHEN IT HIT THE ROAD BUT I DID NOT SEE THAT. SO SHE LEFT THE BOX IN THE MIDDLE OF THE ROAD ON THE WHITE LINE . I HAD TO FIND A SMALL TROLLY AND TAKE IT IN TO HOME , THIS ADVERSELY AFFECTED MY HEALTH . I WOULD NOT RECOMMEND THIS AS I PAID FOR NEXT DAY”

Posted 1 year ago

“Website easy to navigate and delivery was spot on. Good deal for the price I paid for the portable AC unit. But I have a issue with the product itself, making too much knocking noise very often from the second day. Let’s see how it goes with the replacement or fixing it.”

Posted 1 year ago

“The air con unit works great and cools the room lovely, however the delivery company they use dpd is appalling delivery between 2 and 3.30 (est) , at 6.40 I had a text said I wasn’t I. Despite being sat at my home office desk which is facing the street! Photo was of the drivers finger over the camera and conveniently the customer service shut at 6.30 So I wasted whole afternoon and no one to contact - purpose of what’s app is to contact nope that is out after 6.30, even the bloody chat bot which they can configure closes at 6.30 Therefore despite the appliance being fine would I buy from here again - no not unless they changed delivery companies”

Posted 1 year ago

“A good reliable product. But I asked for delivery on a set day as I was away on holiday. Unfortunately they decided to deliver the day before, I couldn't get through on the phone until the new day of delivery. This meant I had to cut my holiday shorter than planned to be back in time. Happy with the product, happy with the delivery men, not happy that the delivery date was moved.”

Posted 1 year ago

“Goods arrived on time as expected”

Posted 1 year ago

“You say in product description it comes with 4x20m cables when in fact it is 4x15m cables more then disappointing as I needed 20m cables? As to rest of quality not sure yet as yet to connect it up.”

Posted 1 year ago

“Delivery was really annoying as you had to be in to receive it and there was NO other option offered, no leave with a neighbour or collect from a depot or anything. And you couldn't chose a time for delivery, just a day. If I had know I would have ordered it from somewhere else. Everything else was OK.”

Posted 1 year ago

“Item arrived on time as described excellent. Absolutely not excellent is the convoluted nightmare of dial this if you want this, that if you want that in an attempt to get through worse than BT or Barclays Bank which is saying something. Chat line also asks for an 8 digit no. which a new customer does not have! Useless. Very finally got through to a pleasant lady who was able to help but would hesitate to ring again.”

Posted 2 years ago

“The devices I ordered were delivered 2 days before initial delivery date. I have not checked them yet. The problem I have is that the delivery driver was on her own and the oven was very heavy.I could not help because I am end stage heart failure and was home alone. Megan, the driver was really struggling but eventually managed. I would like to commend the driver Megan for her patience, politeness and downright hard work she showed.”

Posted 2 years ago

“Although delivery was arranged for the 24.1.22, as we were away from home for the previous 3 days, the package was delivered (by Amazon?) on the 22nd and left on our doorstep until we returned home on the 23rd.”

Posted 2 years ago

“The website said the item was in stock and delivery from tomorrow. I was then told that delivery at most would be 11 days. It was finally delivered in 14 days. However, once I received email notification of delivery, it happened as notified. The product is good, but (and reinforced by other reviewers with similar experiences) the website seems to tell porkies about availability and delivery timescales.”

Posted 2 years ago

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Appliances Direct is rated 4.2 based on 5,701 reviews