Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,572 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,572 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appliance great and price very good - follow up call to sell insurance was disturbing- comes in as a spam call with no introduction- simple stuff that could be better”

Helpful Report

Posted 1 year ago

“I paid for next day delivery of a dishwasher and was told it would be delivered between 10.45 and 14.41 and the driver would phone me approx 30mins beforehand. When they did phone on my landline I was unable to answer as I was on a call on my mobile but no message was left. Then the company phoned me a few minutes later but I was still on my mobile call, again no message was left. At 14.30 looked at my email to see if there was a contact number to call to check delivery time and notice an email sent at 12.57 saying "sorry we missed you". I had not left the house and the doorbell was fully working as I'd received other deliveries on the day. I contacted customer services and was told the next delivery date was 4 days later, but they did refund my fee for next day delivery. I contacted the driver who said he'd knocked on the door and rung the bell but obviously I "was not home" so he'd gone on to the next delivery and would not attempt to return to deliver my dishwasher. I dispute the fact that he'd tried to deliver, I was at home all the time. So beware, you have only a max of 2 chances to answer the phone to accept delivery, no attempt is made to call later. Glad to say the dishwasher was finally delivered at 7.20am on the next promised day. It was delivered by the same driver who still insisted he had knocked on the door. Which I'm sure he had not. I had paid for disconnection and removal of the old dishwasher, but the instructions clearly said that I had to disconnect and drain the old one beforehand so what's the point of offering disconnection. The new one was not installed as I wished and I ended up having to reconnect it myself.”

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Posted 1 year ago

“ITS SHOUDTH BEE HERE TOMMOW FINGERS CROSS”

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Posted 1 year ago

“Spoke to nice lady when ordering but failures on delivery: no handle, no manual”

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Posted 1 year ago

“Appliances diret were great but I've only given 3* because I didn't receive my item and had to cancel the order. I ordered a BBQ to finish off an outdoor kitchen area we've been building. I only had that weekend available to receive the order and build/finish the kitchen. The rest of the month I'm too busy at work and not in. Ordering with appliances direct was great and really easy. The delivery cost was £30, I needed it for that Saturday so that was fine as long as it arrived. Unfortunately the delivery company they used Arrow XL didn't deliver it. I got a delivery slot of 7-9am, that time went and passed with no communication. I spent the morning on their chat trying to get through to customer service and they sent this reply "We can confirm that the order has been taken off the route for today as there was an issue with the planning of the van and not all of the items were able to fit on," so they just cancelled my delivery on me because it couldn't fit on a van. I'll be honest I've never had that before, pretty pathetic excuse for a £30 delivery fee. I had to cancel the order and I'll buy a new BBQ next time I've got some free time to receive it and set it all up but I'll be trying a different company this time. I wouldn't order from someone who uses arrow XL. Again appliances diret were great with processing the refund and money was returned within a few days, it's a shame the delivery company let them down.”

Helpful Report

Posted 1 year ago

“Poor ordered on a Sunday for following Friday delivery as off work. Didn't come Friday dx say they will deliver Monday so got to take a day off work. Phoned appliances direct said they can do nothing.”

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Posted 2 years ago

“I was happy that delivery arrived eventually. I was offered and received confirmation of Saturday delivery. This was never the case though as when pallet turned up it was marked up Monday. This was nothing to do with courier. I've worked in a pallet network so have a full understanding of how the system works.”

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Posted 2 years ago

“Easy transaction and kept informed of delivery. However the AEG cooker hood has come with a European plug which we will obviously have to change and no instructions manual of how to fit it. This should have been made clear when purchasing it.”

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Posted 2 years ago

“Item was one of the first to be delivered in the day so didn't have to wait in all day.”

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Posted 2 years ago

“Company have done well DPD have let the team down on this one still waiting for my delivery which I paid for saturday delivery but they didn't deliver.”

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Posted 2 years ago

“Expected delivery on Monday didn’t arrive till the Thursday but no message to tell me this had to phone to ask where it was.apart from that all went ok”

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Posted 2 years ago

“Item is fine. Delivery not great”

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Posted 2 years ago

“Good customer service poor product. Ordered an Electriq dehumidifier. First one leaked all over floor damaging laminate floor. Replacement was really noisy.”

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Posted 2 years ago

“Actual purchasing was easy enough but still awaiting delivery of our rather expensive microwave so not sure why we’ve just been prompted to leave a review! Advised last week that the item was being delivered on Thursday but no update re the failed delivery since then. Not sure if AD think this has actually been delivered but I would think that they could track the order like we can and the courier’s website shows it still at their depot.”

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Posted 2 years ago

“Despite the high order value, still got charged for delivery and that was expensive.”

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Posted 2 years ago

“20 days from order to receipt of goods is too long!”

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Posted 2 years ago

“Ordering online was quick and easy and no fuss. I was able to arrange delivery two days later, but the delivery guys were very unhelpful when it was hard to take away my old fridge. Also a lady from the company rang to try and sell me a warranty which I didn't think was a great deal”

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Posted 2 years ago

“Delivery notification was messed up. Didn’t contact me to notify me of imminent delivery. Office phoned me once it was on my doorstep. Driver should have called me before.”

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Posted 2 years ago

“Quick delivery, good value product. 3 stars as the dehumidifier has a annoying sound like its rubbing on something. I will contact the company and see what can be done, will involve returning/exchanging which will take time and effort which I'm not looking forward to.”

Helpful Report

Posted 2 years ago

“The experience with Appliaces Direct was all good, but their nominated carrier Arrow XL made a delivery to us of a large heavy box, only 1 young man making the delivery, should have been a 2 man delivery, health and safety issues completely ignored by Arrow CL.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,572 reviews