Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,481 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a hiccup in that the original delivery date for my order was delayed by a week, although I was kept informed by Appliances Direct. The induction hob was very poorly packaged - the carton wasn't sealed and was torn and had partially come open. The DPD driver was great and waited patiently while I removed the hob and checked for damage. Fortunately it appeared to be ok.”

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Posted 4 years ago

“Lovely to look at but not the capacity stated. 22 standard bottles maximum only.”

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Posted 4 years ago

“When the ice maker arrived it was not functioning correctly. Contacting the company was not easy 30 minutes on hold. They arranged for collection but put the wrong address for collection so of course the driver was told nothing to collect. A wasted day waiting in. After more time on hold finally sorted. Item was collected and after two day a new one arrived which worked correctly. No issues at all with the product or the response in sorting a replacement in the end, just the process was frustrating. In future their online contact form proved much more efficient than phoning. The on hold music was awful, really really awful.”

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Posted 4 years ago

“Customer service is good but delivery side not. Had to rebook due to illness, they failed to recycle packaging or take away the old appliance”

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Posted 5 years ago

“Excellent service prompt emails confirming order and delivered on time”

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Posted 5 years ago

“I’m not one to leave a negative review but feel I need to for this company. Sent out a refurbished fridge freezer which I was under the assumption was a new item (same price as Argos and some other leading companies). Delivery day came I opened the packaging to find what I can only describe as a massive let down. I got straight on the phone to Appliances Direct to be told I needed to email pics. This was done but ignored. I had to send pics again then call a few times to be told that what I ordered was a grade 3 item. I’m not one to overlook anything due to coming from a retail background. This “grading” appeared as a SKU number when I checked back on the website. This is very deceiving. I was told that to return the item as faulty I would need to pay £40 for them to collect the item. I had no other option than to do this. So I’m still minus a fridge freezer and £40 down curtesy of the company. Very poor customer service to add to that.”

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Posted 5 years ago

“Delivery was good and on time. But they were charging us for extended guarrentee which we did no ask for. The product had a two year warranty.”

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Posted 5 years ago

“good price but delivery was put back straight after i placed my order, by ten days !! i would have used Amazon for the extra £5 and had items next day”

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Posted 5 years ago

“I asked for a Saturday delivery so I would be in, but it was delivered on Friday and left behind the bins”

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Posted 5 years ago

“I ordered a double door stainless steel fridge/freezer. Exactly what I was looking for and at a reasonable price. Other sites had similar, but much more expensive. Delivery was super fast 👍🏼 Unfortunately the men from the delivery company were rude & unhelpful. They brought it to my door, I’d measured the fridge to make sure it would fit. But the packaging made it wider, so it wouldn’t fit. I asked if they could remove the packaging then? ‘No we can’t do that’ Okay can I remove it? ‘No’ he said. So it had to be put in my garage untill I got a friend to help me put it in my kitchen several weeks later! Great customer service from the delivery company! NOT!”

Helpful Report

Posted 5 years ago

“Nothing wrong with the appliance or service from delivery drivers. However we paid for collection and recycling of our old fridge too. This wasnt fulfilled as a result of the wrong delivery team being sent. A polite and professional sort of 'it is what it is' was implied over the phone when calling customer services. We were given refund or wait another 2 weeks as options and not much in the way of an apology for their mistake.”

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Posted 5 years ago

“I ordered a pair of AirPod Pro’s for my partners birthday, the price couldn’t be bettered anywhere and delivery was quick. In short I’d have given a 5 star rating BUT.... I intended to order a case to keep them in, so I was delighted to find a special offer of a free case at checkout. You might think this is a good thing, I’d agree, but having just open the packaging to wrap the gift the case wasn’t there. I’ll now need to buy one, a bit disappointing.”

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Posted 5 years ago

“Really happy with our appliance - we bought an american style side by side fridge freezer. We were happy with the delivery time and communication. We were not aware it was a 'doorstep delivery' but understandable due to current restrictions however, they left our very large, very heavy appliance at the bottom of of our front doorsteps, and it was upside down, so we had some difficulty moving it from there! Other than that, recommended.”

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Posted 5 years ago

“Poor communication re delivery. Emails kept telling me different dates for the same delivery. The delivery company(DX) eventually gave me the correct date, while the email from appliances direct told me it was to be delivered 2 days earlier, even up to the day when clearly it hadn’t arrived. Again poor communication with delivery workers, who were not prepared to remove our old cooker even though we had already paid for the recycling option and been assured by phone that they would collect the old cooker. Fortunately they agreed to take it away after some discussion. Very pleased with the cooker ,though, so in the end it was worth it.”

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Posted 5 years ago

“Dishwasher arrived on time, not sure about instructions. Usual Chinese not fully explained.”

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Posted 5 years ago

“Very good service but the wine cooler I bought says that it holds 36 wine bottles. It only holds 24. You can only get 2 bottles in the wooden racks not 3 as shelves are not wide enough.”

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Posted 5 years ago

“Delay of 3 weeks from first date I was advised appliance would be delivered. Poor communication about delay resulting in me having to contact them. I was without a fridge/freezer for 3 weeks because I removed it from the house the day before my new one was to be delivered except it wasn't delivered on that day. I was not offered any compensation which would have been the right thing for the company to do. After choosing another appliance and agreeing a delivery date I waited in for 11 hours but it was not delivered until the next day.”

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Posted 5 years ago

“Everything fine but a long time between ordering and delivery which was not obvious at the time of placing order.”

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Posted 5 years ago

“Everything fine but a long time between ordering and delivery which was not obvious at the time of placing order.”

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Posted 5 years ago

“Attempted to get confirmation from Appliances Direct of a Zanussi extractor fan outlet size (to suit existing pipe work) for over 3 weeks without any success. Three possible sizes given in various tech info on Appliances Direct website). Ordered a Hotpoint instead and used a reducer. This arrived ok.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,481 reviews