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Appliances Direct Reviews

4.2 Rating 5,713 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,713 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a bit disappointed when the original delivery date was changed, but at least I was notified. The cooker is really good and the service was excellent with an easy to order system and being kept informed at all stages of delivery. Good quality at a good price. I do think the delivery should be included in the price though as there is no option to collect! I was shocked when I got to the checkout to find another £19.95 added to the total cost. That is a nasty surprise and when paying almost £300 for something you would expect delivery to be included. Not sure if I would use the company again because of that.”

Posted 5 years ago

“The oven I ordered works well for the price, though I paid extra to have next day (Saturday) delivery when my electrician was coming. The oven showed up on the Tuesday... luckily it was easy to install myself and they gave me a refund on my postage. Over all satisfactory.”

Posted 5 years ago

“Product (freezer) OK. Error & delay in delivery of product quickly resolved.”

Posted 5 years ago

“Having a job getting my free dishwasher tablets”

Posted 5 years ago

“Service and delivery good only one thing the sink does not come with fixing brackets which cost on average about £20 Could’ve brought the sink for one or 2 pound small but with brackets so not much of a bargain as I thought”

Posted 5 years ago

“The delivery was on time as expected and we were kept informed about the time regularly. The delivery men struggled to get the over up the stairs, and could have been a bit less rough-shod. We expected a gas hose to be delivered with the oven, but none was.”

Posted 5 years ago

“Washing machine it’s self is great. Instillation and recycling not great didn’t do either because they didn’t want to turn the water off so I was told I could only have half my money back for something that didn’t exists.”

Posted 5 years ago

“The goods arrived the next day We paid for installation but the men said they oiling get it in the space and would not instal it. My husband aged 84 had removed the old appliance and placed it on the drive. Also we paid fr removal and part of the appliance (the door) was left behind. My husband brought the appliance indoors, put it in the space connected/installed the machine by himself and took the part left behind to the tip. . I was most disappointed with this service.”

Posted 5 years ago

“Delivery paid for next day on a Saturday. Arrived Tuesday !!!”

Posted 5 years ago

“I am pleased with the appliance, thou I was upset that the delivery company could not deliver on the agreed date, as I had to cancel an appointment to be here. It did come a week later and I did appreciate getting the delivery fee returned. I had expected it to be fitted and the old one taken away as I really thought I had signed up for that. But I guess I didn't pay for it. otherwise, I am pleased with the service I received via the phone from you. thank you. Juliette Nelson”

Posted 5 years ago

“Need to improve despatch information outside of UK.”

Posted 5 years ago

“Delivery date delayed 4 times- arrived 3 weeks later than first advised. Good value though if you’re not in a hurry.”

Posted 5 years ago

“Delivery was quick but disappointed with the quality of the products”

Posted 6 years ago

“Appliance is great but the shelf I ordered came damage and I was told to use a premium phone number to report the fault, this would cost more than the shelf, I complained but no solution 😥”

Posted 6 years ago

“Great place to save about 50% on wide range of scratch/dent appliances but save yourself the guaranteed hassle and handle the pick-up yourself. Their delivery service, that charges $50, is the most unprofessional, unreliable, and inexperienced group of monkeys delivering anything I've ever met. Complete Shxxt show! Save some money on appliances but borrow a friend's truck and pick your stuff up yourself. I would rent a small Uhaul for $20-$50 if I did not have a truck of my own to do this before giving their delivery crew another dime or minute of my time.”

Posted 6 years ago

“Bought a Meaco dehumidifier at a good price on-line for collection in store, but with some hassle. Their website stated that it would be ready for collection on 3rd Jan but it wasn't. I had to do an on-line chat to speed things up but when I asked a further question the chat was ended by the person from Appliances Direct. I eventually got an email from them in the afternoon of the 4th that I could collect it, which I did. However the man at the desk was rushed and a bit abrupt. Overall not a pleasant experience and will not buy anything from them again.”

Posted 6 years ago

“The process was quick, and painless, however my question to customer support was totally ignored!”

Posted 6 years ago

“Waited 2.5 weeks for this excellent fridge's expected delivery date to be told the day before expected delivery the date had changed meaning waiting 2 more weeks. Had to contact customer services to find out why as this was not communicated. Very poor. Delivery team weere fab and it arrived on the second due date.”

Posted 6 years ago

“I was expecting you to be in contact with reference to my note saying that I had meant to order 3 plugs and not 1 as I did. Maybe you were too busy to deal with 1 customers problem.”

Posted 6 years ago

“Great machine but useless delivery company”

Posted 6 years ago

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Appliances Direct is rated 4.2 based on 5,713 reviews