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Appliances Direct Reviews

4.2 Rating 5,713 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,713 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

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Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was expecting a spotless brand new freezer but as much as it works the look wasnt spotless. Many mark's and dints as shown in the picture and this was not due to delivery men this is just how my product arrived. It works and I'm happy about that but it was a shame that it didn't look as good as it works.”

Posted 4 years ago

“Happy enough with the delivery but 3 stars because I'm less to believe the reviews are being hand picked and any views that don't meet with criteria are removed.”

Posted 4 years ago

“Appliance as described. Customer service via messenger, no problem. Delivery.....ruined my flooring. Said this sometimes happen! Left it that!”

Posted 4 years ago

“Delivery was very prompt but the driver was less than competent. He had been driving with his van door open and a parcel (not ours) had fallen onto the drive and he hadn't noticed. He had great trouble finding out parcel. The returns policy is quite demanding. I purchased a small TV for my mother and immediately found out it was too small for her to see clearly. Yes you can return but you have to sort and pay for your own courier and they will deduct from the refund for any thing you have to do to the product to install it (in case this case screw the base on). In the end we decided to give it to charity instead - it was very cheap.”

Posted 4 years ago

“No issues - quick delivery”

Posted 5 years ago

“Delivery and delivery men were spot on”

Posted 5 years ago

“Ordered Yale security alarm with a next day delivery. Was told last minute that this was no longer possible and new date issued for the following week. This again was changed last minute (the night before). I complained and the delivery was refunded. Apart from That all dealings have been ok, they have kept in touch and honoured on promises but just a bit disappointing not to receive goods initially. Alarm has been excellent now it is installed.”

Posted 5 years ago

“I have used this company before with no problem but this time the delivery was a day late the box it came in had a lot of damage and was so wet in places the box had fallen apart. Would not give me extension on warranty only small amount of cash back, not happy”

Posted 5 years ago

“Packaging of product was a bit battered but product ok inside. Arrived on time but then it cost £9.99 for postage so nothing particularly impressive.”

Posted 5 years ago

“I ordered a kettle and was expecting it within 5 days as stated on the site. At the point of order I was not told it was out if stock and would be delayed. The order tracking did not provide an accurate update. All is well that ends well though”

Posted 5 years ago

“Surprised everything came by diffirent couriers and not delivered on the dare as said.”

Posted 5 years ago

“Appliance delivered safely. But you need to liaise more carefully with your delivery people because they couldn't deliver on the date that you gave me. Communications need to be looked at.”

Posted 5 years ago

“Happy with my cooker so far. Pushy after sales of extra warranty that I deliberately didn’t buy because I do not want it. I have my own appliance cover for all my appliances. Delivery drivers are an embarrassment. Rude, barely acknowledge you. Dumped the cooker and tried to sprint out the door. One was already reversing the lorry before I could inform them I’d paid for the cooker to be unpacked and the rubbish taken away. Laughed at me and made out they knew nothing about it. Proceeded to throw the packaging into my hallway (bits of wood) without a care for my property. Didn’t give me chance to check anything. Reversed over neighbours front lawn on the way out as well. No call prior to delivery that is stated you should get in the emails and texts. Shambles”

Posted 5 years ago

“Great product. As described. Good price. No reply on customer enquiries.l but other than that I'm very happy.”

Posted 5 years ago

“They are good. Quick delivery. But there are much to improve. Website isn’t clear about return and refund policy and website does not show a free customer services number. When you place an order and payment is gone though, you don’t get an order number immediately after the payment clearance. But they still good and prices are less than others. I’ll recommend.”

Posted 5 years ago

“Cooker looks fine but at this moment not used,as we will be moving and want it for our new home,the delivery guys were very friendly and helpful”

Posted 5 years ago

“The item was delayed by a couple of days”

Posted 5 years ago

“Delivery was cancelled twice after paying for next day delivery. The third time I was given a time slot but the goods arrived several hours later. What a waste of my time waiting for these goods. If you cant deliver the next day why offer the service and the same for the following day. If you cant deliver within the time slot don't offer that also.”

Posted 5 years ago

“Next day delivery took 3 days, tried phoning but just got music. Eventually an email did the trick and I got a refund.”

Posted 5 years ago

“Not checked yet the kitchen unit are being fitted”

Posted 5 years ago

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Appliances Direct is rated 4.2 based on 5,713 reviews