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Appliances Direct Reviews

4.2 Rating 5,701 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,701 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally fine but when we placed the order for a dishwasher we agreed to collect from their depot because we could select a date only a few days later at the weekend. However, that day came and went and still no confirmation. The web site then said, collection date likley to be the following Thursday. However, still no confirmation until early evening on the Thursday saying it was ready to collect from the Friday. So, we picked it up on the Saturday a week after the original date when we placed the order. When we did collect, it was an efficient process and the only staff member on duty was extremely helpful and efficient. So, we would order from them again but we would accept pick up dates with a pinch of salt.”

Posted 2 years ago

“Quick delivery. Paid for disposal, disconnection and connection of washer. They were an hour late arriving after phoning to say what time they’d be there. No apology. Asked if washer had been disconnected, not friendly at all, moaned all the time they were there. Didn’t want to be there obv. Were reluctant to move the fridge to get the drain pipe back in place. Absolute rubbish and will be making a claim back as my husband had to do most of the work.”

Posted 2 years ago

“Great item service billent would buy of appliances Direct again”

Posted 2 years ago

“I’ve got mixed feelings about my recent purchase from Appliances Direct. I bought a top rated record player. The price was good. I was notified delivery would be on the Wednesday. It arrived a day ahead of schedule. That would have been good if the delivery company hadn’t left it outside my back door in the rain. The large sticky address label had been stuck directly onto the record player box, with no additional protective packing or covering around the box. All of that is not good because I bought the record player to give as a gift.”

Posted 2 years ago

“I ordered a hood from appliance direct grade A and the details stated it would be repackaged completely and had just been opened. However it has minor scratches to it and the package was ripped open.”

Posted 2 years ago

“Your driver did not follow the instructions given for delivery. He/she left the package at the front gate instead of in the front porch. Delivered on time though. But please pay attention to instructions.”

Posted 2 years ago

“The add on's were much more expensive than normal. ( Delivery, connect, disconnect and remove old machine) I was willing to put up with this, except they didn't fit the new machine as they said they couldn't get the water pipe through the existing hole in a cupboard. We managed to do it after they had gone. Feel as though I have paid for a service I didn't receive.”

Posted 2 years ago

“Only one driver disabled husband had to use our own walk up truck to get machine up four steps into house.Driver said we should have told AD about access!! I was not asked at time of purchase.”

Posted 2 years ago

“All arrived well and well packed. Packing could do better not having plastic (bubble wrap). Nothing outperforming in comparison to any other company what would jutify more than 3 stars.”

Posted 2 years ago

“paid for packaging to be taken away but delivery driver just left item and went. at least it was taken to the room of my choice.”

Posted 2 years ago

“OK but the rice at the bottom of the cooker is always a little burnt.”

Posted 2 years ago

“The quick delivery and up to date information on what was happening was excellent , the only downside was the delivery driver didn’t want to bring it up the stairs as it was heavy and he was on his own , so if you do order a big item tell them if you have/ don’t have a lift …. I had to get my autistic son to help this stranger up the stairs . Anyway DPD drivers always have some issues and I guess the company can’t help that , but please make sure you advise the drivers that delivery is charged to the customer to have it delivered to the door .”

Posted 2 years ago

“Price good machine good unfortunately when I started to unwrap it I realised it was upside down and I had to get help to turn it over”

Posted 2 years ago

“excellent service arrived nice + early on the day as expected very happy with the purchase + service will defenitly use again thankyou”

Posted 2 years ago

“There was a hiccup in that the original delivery date for my order was delayed by a week, although I was kept informed by Appliances Direct. The induction hob was very poorly packaged - the carton wasn't sealed and was torn and had partially come open. The DPD driver was great and waited patiently while I removed the hob and checked for damage. Fortunately it appeared to be ok.”

Posted 2 years ago

“Lovely to look at but not the capacity stated. 22 standard bottles maximum only.”

Posted 2 years ago

“When the ice maker arrived it was not functioning correctly. Contacting the company was not easy 30 minutes on hold. They arranged for collection but put the wrong address for collection so of course the driver was told nothing to collect. A wasted day waiting in. After more time on hold finally sorted. Item was collected and after two day a new one arrived which worked correctly. No issues at all with the product or the response in sorting a replacement in the end, just the process was frustrating. In future their online contact form proved much more efficient than phoning. The on hold music was awful, really really awful.”

Posted 2 years ago

“Customer service is good but delivery side not. Had to rebook due to illness, they failed to recycle packaging or take away the old appliance”

Posted 2 years ago

“Excellent service prompt emails confirming order and delivered on time”

Posted 2 years ago

“I’m not one to leave a negative review but feel I need to for this company. Sent out a refurbished fridge freezer which I was under the assumption was a new item (same price as Argos and some other leading companies). Delivery day came I opened the packaging to find what I can only describe as a massive let down. I got straight on the phone to Appliances Direct to be told I needed to email pics. This was done but ignored. I had to send pics again then call a few times to be told that what I ordered was a grade 3 item. I’m not one to overlook anything due to coming from a retail background. This “grading” appeared as a SKU number when I checked back on the website. This is very deceiving. I was told that to return the item as faulty I would need to pay £40 for them to collect the item. I had no other option than to do this. So I’m still minus a fridge freezer and £40 down curtesy of the company. Very poor customer service to add to that.”

Posted 2 years ago

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Appliances Direct is rated 4.2 based on 5,701 reviews