When the ice maker arrived it was not functioning correctly. Contacting the company was not easy 30 minutes on hold. They arranged for collection but put the wrong address for collection so of course the driver was told nothing to collect. A wasted day waiting in. After more time on hold finally sorted. Item was collected and after two day a new one arrived which worked correctly. No issues at all with the product or the response in sorting a replacement in the end, just the process was frustrating. In future their online contact form proved much more efficient than phoning. The on hold music was awful, really really awful.