Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“once ordered, the delivery was completed just two days later. Was expecting it up to 6days time. Box was undamaged and product is in full working order”

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Posted 1 year ago

“Speed of delivery was amazing - next day although I did not pay for express delivery. The new hob is great and looks good. Only issue was that the parcel tape at both ends of the box had been cut so the box was not sealed. I was worried that the item may have parts missing or had been opened before. However, the inner packaging was all good and nothing was missing. That said I don't think packages with broken seals should be sent to customers.”

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Posted 1 year ago

“Did what they said!!”

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Posted 1 year ago

“Again, a smooth service, I didn't expect my second dehumidifier to start to fail just after a much older one had to be replaced. As the service was swift and smooth last time a few weeks ago, I had no hesitations buying from them again.”

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Posted 1 year ago

“I was quite pleased with the service from Appliances Direct. The price was very competitive and the Air Fryer arrived quickly and safely. My wife after looking at the Fryer said it wasn't the one she wanted. After contacting AD, they agreed to an exchange. I returned the original Fryer and after a bit of a delay and a few emails the new Multi Cooker arrived safely the next day.”

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Posted 1 year ago

“My first contact was via the call centre line & the operative was knowledgeable, I then ordered on the website - dehumidifier”

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Posted 1 year ago

“Appliances Direct were great. However the washing machine when unwrapped the plug had the earth pin broken, I had to cut the broken plug off and replace it, I thought it was supposed to be a two man delivery team it was only one, The delivery van did not have a tail lift and the driver was dropping the appliances onto a sack trolley. The back of the washing machine also had a dent in the backplate which I removed and straightened out.”

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Posted 1 year ago

“When the item broke down customer service was right on it, organised collection, inspection and eventual replacement. Fast as anything. Much appreciated.”

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Posted 1 year ago

“website is easy to use, with a vast choice ordering is easy price is competitive I cannot comment on the delivery service as i picked up my order”

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Posted 1 year ago

“Very prompt delivery.”

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Posted 1 year ago

“Item as described arrived safely and on time”

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Posted 1 year ago

“I ordered a coffee machine to be shipped to the Netherlands. Took them three days to confirm my payment (I had to call) but then they called me again to confirm the address and I finally had the machine within 8 days of my order. Very nice customer service and Myoverall experience was great!”

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Posted 1 year ago

“Good price reasonable delivery time. Packing really bad gas hob damaged due to box burst and parts missing. Instructions and safety documents missing. Customer service was quick to arrange item return. Replacement dispatched reasonably quickly but really the packaging leaves a lot to be desired.”

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Posted 1 year ago

“Item arrived on the specified day but not with the two delivery drivers expected. Got a strange text saying it was not in the right part of the warehouse so it wouldn'tr be deliverded. Luckily one of us was home when one man from the warehouse delivered the washing machine which was heavy for just him. Well done him for delivering despite being let down by other delivery drivers so it meant it was delivered on time as promised. Not 5 stars due to odd texts but they did fullfill the order on the chosen day”

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Posted 1 year ago

“Yep pretty good. Not my usual online supplier for appliances, but they could offer the product I wanted delivered three days before my usual guys, for the same price. So I went with them. I bought a washing machine and paid them to take away the old one. They turned up 45 mins later than the end of the supposed 'delivery window' (4 hours long) but other than that, deliver was excellent, nice polite people who did everything I wanted. They called in advance to say they were on their way as was promised, and basically it all worked well. Machine is great so far.”

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Posted 1 year ago

“I bought a tall freezer, quite happy with it and the price. delivered on the day and within the time slot.”

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Posted 1 year ago

“Good price for 20l dehumidifier Looks like new Excellent delivery speed”

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Posted 1 year ago

“Unfortunately the item was damaged when received. No problem getting clearance to return it and after a couple of calls I received a full refund.”

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Posted 1 year ago

“Unfortunately the wrong Appliance was delivered, but after I contacted Appliances Direct the member of staff was very helpful and rearranged a new delivery with my delivery charges refunded.”

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Posted 1 year ago

“Easy to use website and order-bit misleading with statement "available next day" as we had to wait for 2 weeks, due to installers work load. We had a problem with the installers workmanship (outside firm) that customer services sorted very well..Refund on unused item.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,145 reviews