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Appliances Direct Reviews

4.2 Rating 5,714 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,714 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

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Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered when they said they would less than 24 hours after order”

Posted 1 year ago

“Delivery within 23 hrs of ordering on a Sunday was brilliant. Its only F rated, which isn't great but the size of it is perfect”

Posted 1 year ago

“A good product the power rating was less than advertised but Overall a good bit of kit”

Posted 1 year ago

“I had the Electriq ice cube maker as a Mother’s Day gift. 6 months after purchase it stopped working. I emailed and explained it had stopped working and I was asked to send pictures of my appliance. I sent those across and was told a new machine would be sent out straight away. I received it within 48 hours but I was in hospital. I didn’t open the replacement one for nearly 2 weeks. Once it was opened and switched on it was making a different noise to the first once. This one turned out to be faulty too. Communication was much slower this time and twice I was asked to send in pictures after I’d sent them. I sent a video too of the noise it made when turned on. After 4 days I’d heard nothing so made contact again. Again I got an email saying someone would be in touch within 24 hours. I waited gor 48 hours and then I got another message telling me the appliance I had was not in stock. I picked something similar and then received a phone call 48 hours later asking if I wanted to reorder or get a refund. I chose the reorder and my new ice machine (exactly the same as other 2 )was with me 48 hrs later. Apart from the customer service being a bit slow I’m very happy with the service I received.”

Posted 1 year ago

“Oven arrived on time but was broken..phoned company and 2 days later a replacement arrived..I've had a tv from them and would order from them again.”

Posted 1 year ago

“Fast delivery and although i’ve only had it a couple of days, all seems fine.”

Posted 1 year ago

“Good customer services with efficiency, time management and quality of appliances they provide.”

Posted 1 year ago

“Although the delivery of my fridge failed, their customer service responded quicky once I contact them about my case, and fully refund within 3 days! That was amazing! Wish the delivery can be improved next time!”

Posted 1 year ago

“The communication was good apart from when I ordered my item I wasn’t told it was out of stock, I was told a delivery day 2nd December, then to be told 5th December, the to be told 13th December but the item turn up on 10th December. Just wish I was told it would be longer when I ordered on the 18th November as they were out of stock. Really pleased with item know it is here.”

Posted 1 year ago

“Delivery was supposed to be next day ( extra cost ) but in the event although the product was less than 20 miles away next day, DPD did not deliver for a further 24 hours.”

Posted 1 year ago

“Ordered dehumidifier on Wednesday with promised delivery of Monday. Day changed to Tuesday then was delivered on Saturday which was great, especially when everyone else was out of stock. Unit was delivered upside down. Decided to give it extra time to settle before using it. Works very well and makes a huge difference for drying clothes.”

Posted 1 year ago

“Expected delivery date got changed by 2 weeks. But really great service when I phoned to check and delivery was put back to original date. Didn’t like the pushy sales call to buy insurance but other than that v happy with the service.”

Posted 1 year ago

“No problems at all with Appliances Direct but the courier needs to teach their drivers how to handle items far better. Very bad damage to the box of our £740 kitchen microwave. I had to ask the driver to wait while I inspected the microwave and the top part of the box/packaging just came away from the bottom.”

Posted 1 year ago

“Really good and fast service if you contact them by email. Can't fault them on that side of their service, but don't bother contacting them by phone. It will cost you a lot of money on the phone bill. You will wait a long time to be answered and the problem won't be dealt with. I would recommend this company.”

Posted 1 year ago

“The dehumidifier I bought had some minor damage. This issue was resolved very quicky and to my satifaction.”

Posted 1 year ago

“Very good communicators keeping me informed promptly about what was happening especially good on returns/refunds”

Posted 1 year ago

“Found good price on a Washer/Dryer. However, online booking was problematic as it key saying payment cannot be processed but did not say why. I called customer services who were helpful and completed the order. I was sent a secure link to complete payment which made me feel secure paying online. I was kept informed regularly on the progress of my order and it was delivered as agreed date and schedule. Delivery charge seemed high for goods I ordered which was over £350. So, 4 stars for not able to book online and high charge for delivery which I would expect to be free”

Posted 1 year ago

“Good, fast service”

Posted 1 year ago

“Found the person I spoke to was knowledgeable and friendly.”

Posted 1 year ago

“Good price. Easy to order. Delivery was quicker than told”

Posted 1 year ago

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Appliances Direct is rated 4.2 based on 5,714 reviews