Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Value for money! Excellent delivery men. Product is as I wanted, small dent in the front of the fridge door, but doesn't show too much.”

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Posted 2 years ago

“Although I had a problem with the first dehumidifier and returned it . It was dealt with really quickly. The dehumidifier is great it has cleared all the condensation really quickly and has made a difference. No more wet widow sills.”

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Posted 2 years ago

“Very happy with my new cooker. Looks smart and works well.”

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Posted 2 years ago

“The “refurbished” item I bought turned out to be faulty, which was a shame, but the refund and returns process was dealt with promptly and without issue.”

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Posted 2 years ago

“I had to call 5 days after my order to understand why my delivery date was pushed back. Customer services arrange next day delivery which arrived via DPD even with the bad snow 9th March. Good saving on prices at other online retailers for Karcher K5 car and home kit.”

Appliances Direct 4 star review on 11th March 2023

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Posted 2 years ago

“Goods were as advertised Delivery on time Gentlemen delivering were professional, polite and helpful. Overall a good experience”

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Posted 2 years ago

“Dehumidifier stopped working. Replaced promptly when notified”

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Posted 2 years ago

“Received my sink Tuesday night broken gave them a call on the Wednesday and told the girl the problem took 10 minutes and sorted it out and had another sink by the Friday which I was happy with”

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Posted 2 years ago

“Product was available quickly and price competitive. Unfortunately arrived damaged (only found after unwrapped ie after delivery team had left) but they answered phone quickly when I contacted them. They did try to persuade me to accept the product and have a discount but as I was unsure if the damage was only superficial, they finally agreed to replace. Was very happy that the replacement was delivered the following day, less happy that they only collected the damaged one 4 days later, a bit inconvenient to have an extra tumble drier in middle of the room.”

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Posted 2 years ago

“Difficult to order on line, Rang and spoke to a representative who completed tghe order which arrived safely 3 days later”

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Posted 2 years ago

“Add ons put up price but my electrq blue fridge freezer is lovely, I hug it!”

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Posted 2 years ago

“Delivered when they said they would less than 24 hours after order”

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Posted 2 years ago

“Delivered when they said they would less than 24 hours after order”

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Posted 2 years ago

“Delivery within 23 hrs of ordering on a Sunday was brilliant. Its only F rated, which isn't great but the size of it is perfect”

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Posted 2 years ago

“A good product the power rating was less than advertised but Overall a good bit of kit”

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Posted 2 years ago

“I had the Electriq ice cube maker as a Mother’s Day gift. 6 months after purchase it stopped working. I emailed and explained it had stopped working and I was asked to send pictures of my appliance. I sent those across and was told a new machine would be sent out straight away. I received it within 48 hours but I was in hospital. I didn’t open the replacement one for nearly 2 weeks. Once it was opened and switched on it was making a different noise to the first once. This one turned out to be faulty too. Communication was much slower this time and twice I was asked to send in pictures after I’d sent them. I sent a video too of the noise it made when turned on. After 4 days I’d heard nothing so made contact again. Again I got an email saying someone would be in touch within 24 hours. I waited gor 48 hours and then I got another message telling me the appliance I had was not in stock. I picked something similar and then received a phone call 48 hours later asking if I wanted to reorder or get a refund. I chose the reorder and my new ice machine (exactly the same as other 2 )was with me 48 hrs later. Apart from the customer service being a bit slow I’m very happy with the service I received.”

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Posted 2 years ago

“Oven arrived on time but was broken..phoned company and 2 days later a replacement arrived..I've had a tv from them and would order from them again.”

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Posted 2 years ago

“Fast delivery and although i’ve only had it a couple of days, all seems fine.”

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Posted 2 years ago

“Good customer services with efficiency, time management and quality of appliances they provide.”

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Posted 2 years ago

“Although the delivery of my fridge failed, their customer service responded quicky once I contact them about my case, and fully refund within 3 days! That was amazing! Wish the delivery can be improved next time!”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,145 reviews