Both price and delivery were factors in choosing to buy a tumble dryer from appliance direct. Ordering and payment went smoothly and selection of delivery date was perfect. Was kept up to date via email sms too. Unfortunately on the day delivery was late by 6 hours due to issues. This did spoil an otherwise good service but the delivery crew elevated an otherwise poor service with their courteous behaviour and professionalism so would probably risk using appliance direct in the future knowing if issues arise I will get my goods at least on the delivery day stated