Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for 20l dehumidifier Looks like new Excellent delivery speed”

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Posted 2 years ago

“Unfortunately the item was damaged when received. No problem getting clearance to return it and after a couple of calls I received a full refund.”

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Posted 2 years ago

“Unfortunately the wrong Appliance was delivered, but after I contacted Appliances Direct the member of staff was very helpful and rearranged a new delivery with my delivery charges refunded.”

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Posted 2 years ago

“Easy to use website and order-bit misleading with statement "available next day" as we had to wait for 2 weeks, due to installers work load. We had a problem with the installers workmanship (outside firm) that customer services sorted very well..Refund on unused item.”

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Posted 2 years ago

“Very quick delivery - expected standard at 6 days but arrived in two. Dehimidifier seems to be working well.”

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Posted 2 years ago

“PROS - Ordering was very easy and the website is easy to navigate around with good options to filter what you are looking for. Next day delivery is available on most items. I am happy with the washing machine I chose. CONS - I didn't receive a time slot until about 9am on the day of delivery so I made sure I was up from 7am (unnecessarily) in case it came first thing. Throughout the day my time slot and changed about 5 times - first it was earlier than planned then by the afternoon it changed to later than planned. Only by an hour or two each way but was a bit inconvenient.”

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Posted 3 years ago

“Arrived as stated on time no damage good as new very pleased with it thanks”

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Posted 3 years ago

“Item as described, great product however delivery wasn't correct but got reimbursed so all good in the end.”

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Posted 3 years ago

“My fridge freezer arrived on planned delivery day but it didn’t work! They were able to re-deliver a new one the next day. On both occasions the fitting team were very good and competent.”

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Posted 3 years ago

“Fast efficient ordering ,lots of choice easy transaction Only gripe is delivery on a Saturday cost £45 Would recommend”

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Posted 3 years ago

“There was no electricity plug included with the appliance and no fitting instructions which I find a little annoying. The appliance itself looks very good but it’s not yet fitted”

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Posted 3 years ago

“Everything according to schedule except promised contact just prior to delivery didnt come. Which would have saved the delivery team some work. We have a difficult address to locate the contact just prior would have eliminated any confusion. That said delivery team very good.”

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Posted 3 years ago

“Delived on time..pleasant delivery men..bit dear but looks great...delivery price bit steep..”

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Posted 3 years ago

“I bought a re conditioned integrated fridge which was delivered promptly. I didn't expect it to look brand new and shiny, however it was in quite a state, it was so battered that actually we had to laugh. You may wonder then why I am giving 4 stars, well it's because customer services were great and solved my complaint with complete satisfaction. As the fridge is integrated, the damage is not obvious and it has not affected it's function at all, in fact it's a great little fridge”

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Posted 3 years ago

“Swift notification of refund following notification of faulty goods.”

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Posted 3 years ago

“Excellent customer service, fast delivery”

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Posted 3 years ago

“Purchase and delivery was excellent. Not sure about the hob yet as that won't fit until mid/end of month when the units arrive”

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Posted 3 years ago

“Great service ordering online product was delivered 2 days before they estimated so was well pleased.”

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Posted 3 years ago

“Good quick delivery”

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Posted 3 years ago

“Service from Appliance Direct was good. Item arrived on time via DPD. The product (DeLonghi Pinguino portable air conditioner) is a good quality machine but is flawed for use in the UK by the short hot air exhaust hose and equally short power cable. I had to buy an extension hose and coupler off Amazon (cost £40 in total) so that it gave the ability to place the exhaust hose in higher up UPVC window apertures. Overall, the air con unit does a great job in cooling down the rooms in these hot humid summer evenings and much easier to sleep at night. It's not too noisy compared with the cheaper versions but don't expect it to be super quiet either.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,614 reviews