Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The communication was good apart from when I ordered my item I wasn’t told it was out of stock, I was told a delivery day 2nd December, then to be told 5th December, the to be told 13th December but the item turn up on 10th December. Just wish I was told it would be longer when I ordered on the 18th November as they were out of stock. Really pleased with item know it is here.”

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Posted 2 years ago

“Delivery was supposed to be next day ( extra cost ) but in the event although the product was less than 20 miles away next day, DPD did not deliver for a further 24 hours.”

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Posted 2 years ago

“Ordered dehumidifier on Wednesday with promised delivery of Monday. Day changed to Tuesday then was delivered on Saturday which was great, especially when everyone else was out of stock. Unit was delivered upside down. Decided to give it extra time to settle before using it. Works very well and makes a huge difference for drying clothes.”

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Posted 2 years ago

“Expected delivery date got changed by 2 weeks. But really great service when I phoned to check and delivery was put back to original date. Didn’t like the pushy sales call to buy insurance but other than that v happy with the service.”

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Posted 2 years ago

“No problems at all with Appliances Direct but the courier needs to teach their drivers how to handle items far better. Very bad damage to the box of our £740 kitchen microwave. I had to ask the driver to wait while I inspected the microwave and the top part of the box/packaging just came away from the bottom.”

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Posted 2 years ago

“Really good and fast service if you contact them by email. Can't fault them on that side of their service, but don't bother contacting them by phone. It will cost you a lot of money on the phone bill. You will wait a long time to be answered and the problem won't be dealt with. I would recommend this company.”

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Posted 2 years ago

“The dehumidifier I bought had some minor damage. This issue was resolved very quicky and to my satifaction.”

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Posted 2 years ago

“Very good communicators keeping me informed promptly about what was happening especially good on returns/refunds”

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Posted 2 years ago

“Found good price on a Washer/Dryer. However, online booking was problematic as it key saying payment cannot be processed but did not say why. I called customer services who were helpful and completed the order. I was sent a secure link to complete payment which made me feel secure paying online. I was kept informed regularly on the progress of my order and it was delivered as agreed date and schedule. Delivery charge seemed high for goods I ordered which was over £350. So, 4 stars for not able to book online and high charge for delivery which I would expect to be free”

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Posted 2 years ago

“Good, fast service”

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Posted 2 years ago

“Found the person I spoke to was knowledgeable and friendly.”

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Posted 2 years ago

“Good price. Easy to order. Delivery was quicker than told”

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Posted 2 years ago

“Had the appliance I wanted, at a great price. Delivery was on time and there were no issues, the appliance arrived in perfect condition, having inspected it it's spot in. Couldn't be happier.”

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Posted 2 years ago

“Delivered on time. Product fine apart from lid plug. No idea where this goes.”

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Posted 2 years ago

“Delivery early, box was quite badly bashed, fortunately there was a good deal of packaging and my goods were not damaged, great service overall, but could have been a disastrous result.”

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Posted 2 years ago

“Good price, delivered on time.”

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Posted 2 years ago

“Our order was dealt with promptly and supported with clear emails regarding our collection information. Unfortunately the date of its arrival at the depot was moved several times which did cause a few problems . Our driver did struggle to actually find the correct building, and he wasn’t the only one in the day. So we would suggest better signage. Once there it did take 30 minutes to find our item but the staff were very helpful and it was soon loaded into our vehicle. Overall we have been very happy with the service we received and would definitely recommend this company to others.”

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Posted 2 years ago

“Shortage of goods so delay by only one day though. £10 voucher as apology. (Think should be cash back onto account of customer as may be a while before ordering anything else).”

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Posted 2 years ago

“The ordering process was fine. You were let down with the delivery of the oven which was 'dumped' in the residents lobby without ringing our apartment bell. Which was an embarrassment as a Magnolia Court residents meeting was held next morning.”

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Posted 2 years ago

“Lovely crew but didn’t unpack and take away packaging as paid for :-(”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,145 reviews