Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great after waiting ages on premium call number. Problem resolved quickly and efficiently”

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Posted 3 years ago

“Customer service brilliant loved the fact someone rang to check order and delivery had delivery slot time in good time good price and so far fridge works well”

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Posted 3 years ago

“Replaced faulty microwave”

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Posted 3 years ago

“I ordered two items. One arrived on time but the second didn't come on the day expected but it was quickly and efficiently sorted out by phone and all was well. Thankyou.”

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Posted 3 years ago

“Very good service and friendly staff”

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Posted 3 years ago

“Very efficient and friendly service.”

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Posted 3 years ago

“Service was very efficient. Delivery men arrived on time and were efficient and courteous.”

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Posted 3 years ago

“Very nice appliance just like description, good value for money. Excellent service 👏”

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Posted 3 years ago

“Great price and choice for the appliance I was looking for”

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Posted 3 years ago

“Appliances Direct's price was the cheapest for the item which we were looking to buy. A.D. replied promptly after we placed our order and the item was delivered within 3 days.”

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Posted 3 years ago

“Prompt delivery much sooner than expected. Item at a very good price - excellent communication.”

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Posted 3 years ago

“Had an issue with delivery but was resolved effeciently.”

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Posted 3 years ago

“Booked for a Saturday delivery, driver called ahead as promised and 2 cheerful guys carried the fridge freezer in I pointed out the damages and he was already photographing the problem areas, the damages was outer packing only so no issues Would recommend and use again”

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Posted 3 years ago

“First cooker out of stock, but replacement came on time and at a competitive price, all good so far 👍”

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Posted 3 years ago

“The induction hob arrived on time. Have only had time to give it a quick check but all seemed to go well.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“All good except that delivery day moved from Tuesday to Wednesday, Thursday and Friday. Was however delivered on the Thursday.”

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Posted 3 years ago

“My delivery arrived on the scheduled day, and they rung me to let me know they were 45 minutes away. They were friendly and I had no issues at all with them.”

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Posted 3 years ago

“I had a problem with the dehumidifier I had bought because the external drainage hose didn't work as advertised. I was able to find a solution and therefore did not return the machine. The company was polite and professional in my dealings with it.”