Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I was satisfied but the one thing they didn't do was to remove the polystyrene base which as I am a disabled pensioner took me some time to remove”

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Posted 3 years ago

“Good price and I've bought several times from them before. The delivery was delayed several times but they emailed me in advance every time and given I wasn't in a rush to get it, I was fine with it.”

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Posted 3 years ago

“All good and arrived quicker than expected as we paid for standard delivery HOWEVER the delivery date stated in the confirmation and subsequent tracking was rubbish. It informed us we would receive 1st October which changed our plans for that day but the tracking never got passed the ‘label has been printed’. so we had no clue as to it’s arrival. it subsequently arrived and left on the front doorstep in the rain whilst we were out shopping. Not good for an electrical item in a cardboard box,”

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Posted 3 years ago

“Excellent customer service before buying my samsumg A72 phone. Price a little more expensive than some sights and I wasn't happy that I had to pay postage. However having had a few problems from another site decided to go with AD. No comment on returns or refunds.”

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Posted 3 years ago

“I bought a double oven and when it arrived, it had been damaged. Spoke to someone who said that another one would be delivered the next day. That didn't happen. Spoke with someone and they said that it would be delivered the following day. That didn't happen. Spoke with someone else, they said that the replacement would be delivered the day after tomorrow. I spoke with someone else later to find out what time and was told that they didn't have any more in stock. Spoke with a manager and got a refund practically straight away, unlike other companies who make you wait a week or so. Not too happy that I had to find another oven but happy that I got my money back”

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Posted 3 years ago

“Have already sent two reviews. No more”

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Posted 3 years ago

“Painless transaction I saw the cooker that I wanted ordered it online and paid for it. They did ring me to confirm delivery date etc. It was delivered on that day to a room of my choice and unpacked and cardboard etc taken away. I Paid for that option but the deliverymen hadn't been informed of it which I found a bit strange. Love my new cooker.”

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Posted 3 years ago

“great online experience got call the same day from a lady giving me delivery date got delivery but lady had said i would get phone call 1 hour before delivery which i did not get and as im disabled delivery driver chapped my door and left gas hob at my front door but i managed to get to door and call him back to put into my kitchen but im happy with how it all went”

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Posted 3 years ago

“I bought an A1 rated refurbished retro fridge freezer which was heavily discounted and is like new. I really can't find anything at all wrong with it (and I'm picky!) I was given a quick delivery date on placing the order and then was subsequently offered an even earlier delivery at no extra cost. The delivery people were pleasant, respectful and helpful. My only issue was the very early delivery time of 7am ...but then this allowed me to get the fridge freezer set up and in full use by the afternoon.”

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Posted 3 years ago

“It was an easy efficient transaction with no drama. The product I wanted was in stock at a good price and delivered within 2 days.”

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Posted 3 years ago

“They had what we wanted in stock at a reasonable price, in October 2021 that was a big thing. The offered a good selection of delivery times and communication was exactly as they said it would be. Only four stars because the description of "placing appliance in place and removing packaging" was not strictly true, they delivered the item without packaging resulting in slight damage. I should say that the customer service over this issue was faultless.”

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Posted 3 years ago

“Impressed with rapid response with fault on product to say they didn't make the machine .”

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Posted 3 years ago

“Great price & delivery driver was courteous and helpful.”

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Posted 3 years ago

“I had to wait a while for my items to be in stock but they arrived on the expected date and the delivery men (both) were very friendly and arrived when stated. All in all good service. It would have been better if both items arrived at the same time though.”

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Posted 3 years ago

“I was very happy with the customer service I received…communication was excellent….delivery was fast & the drivers were extremely polite, helpful & they adhered to all Covid 19 practices very well. I’m not one that likes to complain & it is a stunning Fridge/Freezer, however the description online stated black & even the box on arrival stated Icon-Black but once we had removed all packaging it was definitively not black…it was more Silver!! I’ve told the other half that I don’t want the hassle of sending it back & now he needs to re-decorate the kitchen! 🤷‍♀️”

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Posted 3 years ago

“Quick and friendly service.”

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Posted 3 years ago

“arrived on time”

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Posted 4 years ago

“The oven seems fine and I'm looking forward to using it. The DPD driver complained about how heavy it was though! Also, I could have done without the superfluous "courtesy call".”

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Posted 4 years ago

“Received the appliance on time. It had a small dent in the filter but don’t think that will affect its performance”

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Posted 4 years ago

“Ordered from this company a couple of times in the past with no issues. On this occasion I set a delivery date for 20/08/21 which was a week and a half after placing my order as my new kitchen wouldn’t be ready to receive the appliance until then but the delivery turned up exactly a week early. Why put a choose a delivery date box when you are creating an order if they take no notice of it but reap the delivery charge”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,188 reviews