Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got contacted via messenger saying if I replied by 12.30 I could have the oven delivered the next day for free instead of the original date. Item did not arrive. Then back to the original date. No delivery!! Was told the driver had to go home😡. Eventually got it the next day. No happy as taken time of work.”

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Posted 4 years ago

“The delivery was very quick. However. The choice of couriers is not good. My package turned up with loads of DPD tape all over it and holes in the side of the box. The top of the appliance has a dent in it. Not so much that it is damaged but still not great. Ditch DPD”

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Posted 4 years ago

“Ordered on line- easy Then had a customer service call about my order- helpful and friendly Delivery was a bit less sleek but all items arrived by the day expected. Had a problem with one item (leg broken on wine cooler) rang Customer service and they arranged an immediate replacement and pick up of damaged item- excellent service. Delivery again good with the only criticism being the number of texts received. All round very happy with products and Customer Service”

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Posted 4 years ago

“Very quick order and delivery .”

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Posted 4 years ago

“delivery was fast and efficient (although had paid the extra for next day delivery, but worth it), delivery staff were amazing, brought it into the property unpackaged the item and took photos of perfect condition. The appliance itself is great and a cheaper price than anywhere else I searched for the exact same item. Only 4 stars as the initial item ordered didn't work. Customer service was excellent when called and a new item sent the following day.”

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Posted 4 years ago

“Absolutely brilliant from placing the order to it being delivered! Only issue I have with it was the issue of chewing gum at the bottom of the box and with covid package should have been checked. But item arrived perfectly packed and no damage.”

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Posted 4 years ago

“Price good, service good, delivery good, driver rang to say delivery in 15 minutes, what more would you want?!”

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Posted 4 years ago

“Order was easy and next day delivery what more could you want”

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Posted 4 years ago

“Item ordered and tracking available to enable delivery to be checked. Arrived within the delivery 'window' and put to good use. Good service, good item, reasonable price.”

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Posted 4 years ago

“We had an issue with the item we ordered as DPD damaged it in transit, we called AD and they sorted it out without any problems, would definitely use this company again”

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Posted 4 years ago

“Appliances Direct delivered as promised and I use them for Laptops as well. I would say that the unit I purchased is somewhat louder than expected, the AC compressor is twice as loud as our fridge. Other than that everything is good.”

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Posted 4 years ago

“Prompt delivery and efficient installation”

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Posted 4 years ago

“When they arrived with the goods they were great. Notifications of expected delivery time were spot on. Had to delay delivery but only by a short while. Happy with value for money”

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Posted 4 years ago

“The service was great apart from one minor issues which was rectified straight away. The product is exactly what I wanted. Thank you!”

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Posted 4 years ago

“Likewise, my Smeg range arrived damaged. However, the Returns Team and particularly 'Karla' were quick to order and despatch the replacement parts. No fuss, no hassle. There were also issues with late delivery (down to the lazy delivery driver not Appliances Direct) but again this was speedily rectified. No complaints. I would recommend App. Direct and will use again.”

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Posted 4 years ago

“I ordered an extractor fan. The website recommended some charcoal filters. When they arrived they were the wrong size for the fan. I complained and they sent me the correct ones straight away. Although there was an initial mistake they corrected it speedily and at no extra cost. So I must say I am very satisfied with the after sales service.”

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Posted 4 years ago

“Item arrived damaged. Customer service was great and sent out replacement no quibbles.”

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Posted 4 years ago

“Everything Great BUT .... I had reason to ring and get advice on my delivered item. Didn't realise their call number beginning 087 charges me 58p/minute before I rang. Had to go through MANY .... press 1 , press 2 etc and eventually I was cut off before getting any advice .... BEWARE calling them on this number .... ALWAYS email them. I only realised when my CAP limit was reached and informed me... luckily I set a small CAP limit.”

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Posted 4 years ago

“Quick delivery. Had to return due to wrong item. Refund was fairly quick.”

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Posted 4 years ago

“Delivery on day of my choice. The courier placed box inside my front door as requested. However, When I said that I Had to unpack it to check all ok he said he couldn't wait for that and had taken a photograph of box, inside door, as proof of delivery of undamaged box. Thankfully I found no damage when I unpacked it.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,188 reviews