Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,148 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an air cooler which arrived bang on time but unfortunately had a fault and was not working properly. I started a return request immediately and a collection was sorted the next day with a full refund within 10 days. Dissapointing that the device didnt work but very satisfied with the way the company efficiently dealt with it.”

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Posted 4 years ago

“My chimney hood came damaged and not boxed up very well. When I bought it I knew it may have moderate damage however it was extremely damaged and not good enough to put up. I called and the service was great it was picked up and another appliance was offered and delivered within a week or so. Very please with this and the other 3 of my appliances purchased.”

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Posted 4 years ago

“Helpful, friendly service. Phones answered promptly. Item delivered on time. Generally good communication. The phone line is charged at 13p a minute, otherwise it would have been 5 stars. I don't think it right to be charged to call a company to resolve an issue or place an order.”

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Posted 4 years ago

“ordering was simple. The delivery team was fast and efficient. No complaints.”

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Posted 4 years ago

“Ordered an LG 55" Nanocell TV. Comparable price with other places but unavailable in any walk-in shop. Arrived on time. Perfect condition. However TV developed a fault...flashes of light across the screen. Contacted App D. They asked for a video of the fault which I sent. They uplifted the TV and checked it out. They said they couldn't find the fault described. I was offered replacement or refund. Took the refund. So ... excellent customer service but disappointed with the TV.”

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Posted 4 years ago

“Ordered an American Fridge Freezer; and price, availability and time to delivery were all excellent. Unfortunately, the item developed a fault, and Appliances Direct collected and refunded the item quickly and efficiently. Overall a very good experience. One concern (for the delivery drivers) was that for such a heavy item, the delivery vehicle should have been equipped with a tail lift”

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Posted 4 years ago

“Efficient customer service, in fact phoned twice to confirm order details!!”

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Posted 4 years ago

“Very efficient good price but it didn’t come with all the blades I thought it might . Otherwise cannot fault the company .”

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Posted 4 years ago

“Had an issue with our new sink once we had opened it. A quick call and a few photos the problem was resolved. They ordered a new sink for next day delivery which was great. Good communication throughout my issue, but it was resolved well. Many thanks”

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Posted 4 years ago

“Actual purchase was hassle free but I was disappointed with a less than helpful response from sales support when asking for advice on purchasing the correct accessory.”

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Posted 4 years ago

“Good price and customer service no problem”

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Posted 4 years ago

“Fast delivery smart looking fridge fits perfectly In my kitchen, would be nice if there was either a drinks rack or another shelve but part from that I’m pleased with it”

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Posted 4 years ago

“Great service etc. Item i was looking for was "in stock". On that basis and with the price good i ordered online just before the cut off time. Was advised the item was dispatched and the courier advised prior when to expect the item delivered in a one hour time slot the next day. Terrific !! Having used this company before i was aware how reliable their service and delivery could be and will know doubt use them again in the future.”

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Posted 4 years ago

“Ordered a new kettle. Good price , and reasonable delivery chatrge. Actually arrived early . Box had a couple of corners slightly squashed probably because only a thin pastci wrapper , but no damage to contents. Overall have been pleased.”

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Posted 4 years ago

“The website is easy to use. It's easy to find what you're looking for & simple to place an order.”

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Posted 4 years ago

“Ordering was easy telephone assistance superb. E mail contact quick. Howe vet my delivery slot email said the driver would contact me Halfcan hour before delivery. But he did not which meant the item was delivered to the property without my knowledge. Fortunately the tenant was in. But this is the second time this has happened. Also the tenant said that the delivery guys were not very happy or helpful.”

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Posted 4 years ago

“The toilet seat we ordered arrived damaged, almost certainly during transit as the corner of the carton was broken off and the seat corner broken as well. We contacted customer support who were very helpful and arranged for a replacement to be delivered the following day. There was no hassle and the service was excellent. The courier was efficient and gave a timed delivery slot.”

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Posted 4 years ago

“Arrived on time . As promised.”

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Posted 4 years ago

“Goods received after some delay.”

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Posted 4 years ago

“Very happy with Appliances Direct, not at all happy with the company you use to deliver your good, I'm talking about ArrowXL. I paid to have my old washing machine taken away after new one was delivered. It was not. Told by driver a different van would collect and take away the old machine, this did not happen.Contacted ArrowXL and informed that they have not been disposing of old appliances since last March. Contacted Appliances Direct and informed that this was not the case, and a pick up of the old machine was arranged for 13th April, a fortnight hence, so I now have an old washing machine sitting on my driveway for the next two weeks. As I have said very happy with Appliances Direct not with ArrowXL. Would strongly suggest you look into changing your courier company. The terrible service they provide can only rub off against yourselves, which can only do your company harm. I sincerely hope ArrowXL do pick up my old washing machine on 13th April if not I shall be forced to ask yourselves for a refund of this service which I have already paid for. Please do yourselves a favour and find a more reliable courier company who do not lie to YOUR customers.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,148 reviews