Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,146 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,146 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BBQ arrived in two days all packed and padded, haven’t put it together yet but all seems correct. No problem’s dealing with this company this time and wouldn’t hesitate in doing so again”

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Posted 2 years ago

“Good price and excellent customer service”

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Posted 2 years ago

“this isn't the first time we have used appliance direct to purchase a home appliance (microwave). The make, price and own driver delivery suited our needs excellently. The staff at the pick-up point were very welcoming and helpful. The only problem I encountered was the post code specified for the pick-up was wrong. Should have been LE74 2HJ not DE74 2HL as specified on the documentation received. Otherwise a perfect purchase.”

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Posted 2 years ago

“Multi split and extra pipe work, multi split arrived on time, extra pipe 2 days late, multi split could do with around another 150mm added to the indoor units, most modern walls are thicker, and as they are at the moment the connections are in the wall, making them difficult to put in”

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Posted 2 years ago

“Every thing smooth from the ordering to the delivery”

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Posted 2 years ago

“Prompt delivery service excellent quality cooker”

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Posted 2 years ago

“We found dealing with the company very easy, and it gives you more choice than going to a shop.”

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Posted 3 years ago

“Good selection, easy to order and quick delivery all at a good price. Would use again.”

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Posted 3 years ago

“low prices qualty goods,speedy delivery”

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Posted 3 years ago

“Prompt delivery. Reasonable price.”

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Posted 3 years ago

“Good communication regarding delivery time. The drivers were careful and courteous and installed the machine as requested, although I still had to adjust the feet afterwards. Bear in mind though I live in a 200 year old house with uneven floors!”

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Posted 3 years ago

“Good communication on order progression and delivery”

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Posted 3 years ago

“Generally a good service. However, some confusion was caused by the order being split into two separate deliveries without it being made clear in email.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Service was great after waiting ages on premium call number. Problem resolved quickly and efficiently”

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Posted 3 years ago

“Customer service brilliant loved the fact someone rang to check order and delivery had delivery slot time in good time good price and so far fridge works well”

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Posted 3 years ago

“Replaced faulty microwave”

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Posted 3 years ago

“I ordered two items. One arrived on time but the second didn't come on the day expected but it was quickly and efficiently sorted out by phone and all was well. Thankyou.”

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Posted 3 years ago

“Very good service and friendly staff”

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Posted 3 years ago

“Very efficient and friendly service.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,146 reviews