Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery, within a day. Only thing that DPD driver almost left with out leaving parcel, I did say leave with neighbours, luckily they where watching🤦🏽”

Helpful Report

Posted 11 months ago

“Placing my order with Appliances Direct was straight forward and its communication was good. Acknowledgement of receipt of order and of transfer of my appliance to its installer was very prompt. However, Appliances Direct sub-contracts the installation to a separate company. On receiving my appliance during the first week in December2024, the installation company told me they were fully booked until next year and could not even give an assurance that they would be able to install my appliance during January2025. When I told Appliances Direct that this was totally unsatisfactory and to cancel my order and refund my money they agreed to this without any aggravation and my money returned to my account in three working days. I would recommend purchasing from Appliances Direct for delivery to your address but not to include installation as part of the package. Employ a local qualified tradesman to do the installation.”

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Posted 11 months ago

“Good quality item & delivery very satisfactory”

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Posted 11 months ago

“Arrived on time”

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Posted 1 year ago

“Fast and efficient purchase and delivery. Many thanks 🙏”

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Posted 1 year ago

“The company is OK, but a product recall process took longer than I expected. This is what happened: 1) An item I purchased was subject to a product recall 2) After a delay a replacement item (with collection of recalled item) was arranged 3) This did not happen, not sure why 4) I contacted Applicance Direct, and another swap was scheduled. 5) This was successfull. So we go there in the end, but the product recall took two and half months! Not sure what caused the problem, maybe multiple issues.”

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Posted 1 year ago

“Fast efficient service arranged for my cooker hood to be redelivered in no time. Happy with the customer service unfortunately one bulb is faulty which is the only disappointing thing!”

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Posted 1 year ago

“Excellent value for the money, fast delivery, easy to work.”

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Posted 1 year ago

“Guys turned up later than stated but kept me informed. Very good.”

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Posted 1 year ago

“Easy to order from a good website, delivered on time by DPD with good communication giving one hour delivery time window on morning of delivery. Cooker hood was exactly as described, fitted it over the weekend and it’s worked really well. 👍”

Helpful Report

Posted 1 year ago

“They delivered on time, appliance is as ordered very satisfied with the company.”

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Posted 1 year ago

“The mark of a company is how they deal with things when the process doesn't go to plan. The product we ordered didn't get delivered and was shipped back to Appliances Direct. We received an email stating we'd be contacted within 24 hours but we weren't. I then chased through the portal and was then promised a response within so many hours but still nothing. Finally I called the number provided, got through to someone almost straight away, they could already see my order details before I said hello (excellent!). They could see the product was on the way back to them but rather than waiting for it, they shipped out another unit. We added more information to the delivery details and this time, it was delivered successfully. Finally, I did get a response from the portal chase and by then they could see it had been dealt with. Ideally someone could have called me much earlier without me having to chase at all.”

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Posted 1 year ago

“Very very pleased with them”

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Posted 1 year ago

“Had to return a faulty product under extended warranty. The process wasn’t painless, mainly due to couriers not turning up to collect, however AD did their best to rectify the situation. They booked a different courier to collect and after a few hiccups I was given a replacement.”

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Posted 1 year ago

“They are a good company and have good products. They handle my situation as quickly as problem”

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Posted 1 year ago

“Ordering was good and delivery was on the date stated so well pleased. I was offered free delivery but somehow that did not get applied to the order despite appearing on the invoice. Have queried this.”

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Posted 1 year ago

“The fridge freezer we ordered was not the interior size advertised so we had it returned. The delivery men did not manage to 'phone me about when they would arrive but delivered it very well. The man who collected the fridge freezer did call me before arriving and collected the item very well.”

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Posted 1 year ago

“Easy to order online, but the delivery was earlier than requested date”

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Posted 1 year ago

“item bought was great, delivery great too”

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Posted 1 year ago

“Fast and efficient service good customer care”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,300 reviews