Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,145 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to return a faulty product under extended warranty. The process wasn’t painless, mainly due to couriers not turning up to collect, however AD did their best to rectify the situation. They booked a different courier to collect and after a few hiccups I was given a replacement.”

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Posted 9 months ago

“They are a good company and have good products. They handle my situation as quickly as problem”

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Posted 9 months ago

“Ordering was good and delivery was on the date stated so well pleased. I was offered free delivery but somehow that did not get applied to the order despite appearing on the invoice. Have queried this.”

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Posted 10 months ago

“The fridge freezer we ordered was not the interior size advertised so we had it returned. The delivery men did not manage to 'phone me about when they would arrive but delivered it very well. The man who collected the fridge freezer did call me before arriving and collected the item very well.”

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Posted 10 months ago

“Easy to order online, but the delivery was earlier than requested date”

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Posted 10 months ago

“item bought was great, delivery great too”

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Posted 11 months ago

“Fast and efficient service good customer care”

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Posted 11 months ago

“Delivered on time but went to the wrong address initially. Need to read the instructions more carefully.”

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Posted 1 year ago

“Very quick and professional service”

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Posted 1 year ago

“Super efficient delivery”

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Posted 1 year ago

“After sales service replaced a leaking bbq cover Excellent”

Appliances Direct 4 star review on 24th June 2024

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Posted 1 year ago

“The Sales team helped me to decide which appliances were best for my needs and gave me their direct number to ask any questions I had. Everything was great, there were a few glitches around delivery times and dates but being able to make direct contact with sales, really helped resolve matters”

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Posted 1 year ago

“The BBQ I purchased needed assembly which was straight forward but would be easier with two people. Unfortunately although the packing was undamaged the BBQ had a small chip out of the enamel. On contacting Appliance Direct they responded within 24 hrs and resolved the situation very professionally I rate their customer service highly. The BBQ works well.”

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Posted 1 year ago

“Followed up with a call to check in I was happy. Simple returns though would be good to have other options to return like drop off at DPD point or other. Happy with products and after care service.”

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Posted 1 year ago

“Good price, only downside was additonal call about a "different" extended warranty on offer! Otherwise a good experience.”

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Posted 1 year ago

“Simple Straight Forward and Delivered when promised”

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Posted 1 year ago

“Both price and delivery were factors in choosing to buy a tumble dryer from appliance direct. Ordering and payment went smoothly and selection of delivery date was perfect. Was kept up to date via email sms too. Unfortunately on the day delivery was late by 6 hours due to issues. This did spoil an otherwise good service but the delivery crew elevated an otherwise poor service with their courteous behaviour and professionalism so would probably risk using appliance direct in the future knowing if issues arise I will get my goods at least on the delivery day stated”

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Posted 1 year ago

“After a problem with uploading photos and videos of a faulty item which caused some anxiety Appliances Direct speedily rectified the situation and the issue was happily sorted.”

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Posted 1 year ago

“They were very good”

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Posted 1 year ago

“Easy to order, quick delivery, one item damaged, replacement sent out after they received damaged item back Only down side, it is expensive to ring them, £4 for a 5min call”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,145 reviews