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Appliances Direct Reviews

4.2 Rating 5,722 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,722 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, fast delivery”

Posted 9 months ago

“Purchase and delivery was excellent. Not sure about the hob yet as that won't fit until mid/end of month when the units arrive”

Posted 10 months ago

“Great service ordering online product was delivered 2 days before they estimated so was well pleased.”

Posted 11 months ago

“Good quick delivery”

Posted 11 months ago

“Service from Appliance Direct was good. Item arrived on time via DPD. The product (DeLonghi Pinguino portable air conditioner) is a good quality machine but is flawed for use in the UK by the short hot air exhaust hose and equally short power cable. I had to buy an extension hose and coupler off Amazon (cost £40 in total) so that it gave the ability to place the exhaust hose in higher up UPVC window apertures. Overall, the air con unit does a great job in cooling down the rooms in these hot humid summer evenings and much easier to sleep at night. It's not too noisy compared with the cheaper versions but don't expect it to be super quiet either.”

Posted 11 months ago

“All went well, my only criticism is I booked a delivery for Monday but it arrived on Saturday when I wasn’t in and it had to be left with the neighbours for 2 days.”

Posted 1 year ago

“Quick delivery but not happy about paying for delivery”

Posted 1 year ago

“Quality filters so happy to pay the premium price. Service was as quick as always and delivered exactly as expected.”

Posted 1 year ago

“I bought a portable air conditioner from Appliances Direct, it appeared to get damaged in shipping; the unit was missing a wheel. Appliances Direct were quick to answer and provide me with support to replace the damaged piece and make it right. I paid extra fir Saturday delivery however and for one reason or another this was not communicated with the courier and I had notifications that it would be delivered on a Thursday?”

Posted 1 year ago

“Value for money! Excellent delivery men. Product is as I wanted, small dent in the front of the fridge door, but doesn't show too much.”

Posted 1 year ago

“Although I had a problem with the first dehumidifier and returned it . It was dealt with really quickly. The dehumidifier is great it has cleared all the condensation really quickly and has made a difference. No more wet widow sills.”

Posted 1 year ago

“Very happy with my new cooker. Looks smart and works well.”

Posted 1 year ago

“The “refurbished” item I bought turned out to be faulty, which was a shame, but the refund and returns process was dealt with promptly and without issue.”

Posted 1 year ago

“I had to call 5 days after my order to understand why my delivery date was pushed back. Customer services arrange next day delivery which arrived via DPD even with the bad snow 9th March. Good saving on prices at other online retailers for Karcher K5 car and home kit.”

Appliances Direct 4 star review on 11th March 2023

Posted 1 year ago

“Goods were as advertised Delivery on time Gentlemen delivering were professional, polite and helpful. Overall a good experience”

Posted 1 year ago

“Dehumidifier stopped working. Replaced promptly when notified”

Posted 1 year ago

“Received my sink Tuesday night broken gave them a call on the Wednesday and told the girl the problem took 10 minutes and sorted it out and had another sink by the Friday which I was happy with”

Posted 1 year ago

“Product was available quickly and price competitive. Unfortunately arrived damaged (only found after unwrapped ie after delivery team had left) but they answered phone quickly when I contacted them. They did try to persuade me to accept the product and have a discount but as I was unsure if the damage was only superficial, they finally agreed to replace. Was very happy that the replacement was delivered the following day, less happy that they only collected the damaged one 4 days later, a bit inconvenient to have an extra tumble drier in middle of the room.”

Posted 1 year ago

“Difficult to order on line, Rang and spoke to a representative who completed tghe order which arrived safely 3 days later”

Posted 1 year ago

“Add ons put up price but my electrq blue fridge freezer is lovely, I hug it!”

Posted 1 year ago

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Appliances Direct is rated 4.2 based on 5,722 reviews