Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value for the money, fast delivery, easy to work.”

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Posted 10 months ago

“Guys turned up later than stated but kept me informed. Very good.”

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Posted 10 months ago

“Easy to order from a good website, delivered on time by DPD with good communication giving one hour delivery time window on morning of delivery. Cooker hood was exactly as described, fitted it over the weekend and it’s worked really well. 👍”

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Posted 10 months ago

“They delivered on time, appliance is as ordered very satisfied with the company.”

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Posted 10 months ago

“The mark of a company is how they deal with things when the process doesn't go to plan. The product we ordered didn't get delivered and was shipped back to Appliances Direct. We received an email stating we'd be contacted within 24 hours but we weren't. I then chased through the portal and was then promised a response within so many hours but still nothing. Finally I called the number provided, got through to someone almost straight away, they could already see my order details before I said hello (excellent!). They could see the product was on the way back to them but rather than waiting for it, they shipped out another unit. We added more information to the delivery details and this time, it was delivered successfully. Finally, I did get a response from the portal chase and by then they could see it had been dealt with. Ideally someone could have called me much earlier without me having to chase at all.”

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Posted 10 months ago

“Very very pleased with them”

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Posted 11 months ago

“Had to return a faulty product under extended warranty. The process wasn’t painless, mainly due to couriers not turning up to collect, however AD did their best to rectify the situation. They booked a different courier to collect and after a few hiccups I was given a replacement.”

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Posted 11 months ago

“They are a good company and have good products. They handle my situation as quickly as problem”

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Posted 11 months ago

“Ordering was good and delivery was on the date stated so well pleased. I was offered free delivery but somehow that did not get applied to the order despite appearing on the invoice. Have queried this.”

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Posted 11 months ago

“The fridge freezer we ordered was not the interior size advertised so we had it returned. The delivery men did not manage to 'phone me about when they would arrive but delivered it very well. The man who collected the fridge freezer did call me before arriving and collected the item very well.”

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Posted 11 months ago

“Easy to order online, but the delivery was earlier than requested date”

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Posted 11 months ago

“item bought was great, delivery great too”

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Posted 1 year ago

“Fast and efficient service good customer care”

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Posted 1 year ago

“Delivered on time but went to the wrong address initially. Need to read the instructions more carefully.”

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Posted 1 year ago

“Very quick and professional service”

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Posted 1 year ago

“Super efficient delivery”

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Posted 1 year ago

“After sales service replaced a leaking bbq cover Excellent”

Appliances Direct 4 star review on 24th June 2024

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Posted 1 year ago

“The Sales team helped me to decide which appliances were best for my needs and gave me their direct number to ask any questions I had. Everything was great, there were a few glitches around delivery times and dates but being able to make direct contact with sales, really helped resolve matters”

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Posted 1 year ago

“The BBQ I purchased needed assembly which was straight forward but would be easier with two people. Unfortunately although the packing was undamaged the BBQ had a small chip out of the enamel. On contacting Appliance Direct they responded within 24 hrs and resolved the situation very professionally I rate their customer service highly. The BBQ works well.”

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Posted 1 year ago

“Followed up with a call to check in I was happy. Simple returns though would be good to have other options to return like drop off at DPD point or other. Happy with products and after care service.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,188 reviews