The booking process was easy and I was kept informed about the proposed delivery date and time slot. The washing machine arrived on the correct date but well outside the time slot. The delivery guys (who were extremely careful and very friendly) told me that the lorry had arrived two hours late and that this was the reason for the delay. It would have been nice if they'd unpacked the washing machine for me and removed the packing materials, but since these things weren't part of the deal and they were running late, I didn't press them on this. Overall I was very happy with the service provided and would recommend the company.