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Appliances Direct Reviews

4.2 Rating 5,703 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,703 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dishwasher has still not arrived it is a week overdue Not Happy”

Posted 1 year ago

“the company basically scammed me a disabled pensioned of £200+ I cannoptt afford this, especially n the current COL crises”

Posted 1 year ago

“I've still not received my goods. Poor commuication between with supplier and distributor.”

Posted 1 year ago

“Broght a air conditioner from you guys worked for 5 days there totally dies you send a email to customer services then they fob you off with a email saying they will get back to you which they don’t you try to ring them wait in a que for a hour and it cuts you off”

Posted 1 year ago

“Can't leave no stars hence 1. Paid for removal of old and installation of new washing machine. Person who came to do this wouldn't do it because the old one was integrated. This actually means it had a door on the front... a very easy, 30 second job. Re booked the removal and installation. They had my tenant's details but didn't communicate with her... instead they emailed me to say they weren't coming. She waited in half of the day. Have sorted it ourselves and now await a refund. Useless.”

Posted 1 year ago

“I have received a faulty AC unit it sounds like a tank.”

Posted 1 year ago

“I haven’t actually received the ice maker yet as dpd only deliver whilst I am at work and it does not allow me to change the time or make it at the weekend. I have no idea how I am supposed to take delivery of this???”

Posted 1 year ago

“The tumble dryer they supplied was faulty and there is no way of speaking to someone, only an online form and then told to call out to get it fixed under warranty after first use!”

Posted 1 year ago

“First delivery missing parts on cooker and damaged my lino flooring , second cooker with the same issue finally accept return after contacting head head of customer services. Refused claim on flooring saying they did not do it even when the drivers photo showed the cooker in the exact place of the damage. Shocking customer service avoid at all costs shocking delivery be warded the positive reviews they are a rarity getting things right. They are just liars don't believe anything they say. They won't care if they damage anything and just close your claim with no truthful reason a total disgrace of a company avoid all the buy it direct group of companies”

Posted 1 year ago

“returned a electric scooter after after it keep stopping and showing fault E4. returned 10 days later with the same fault but with the brakes not working and adjuster all chewed up and sharp again returned. after many emails and phone calls passed from department to department promised delivery dates on five different dates over four weeks but still no scooter. it as taken nearly 10 weeks and not one call or email from this company as happend. i have just wasted a fifth day waiting for a delivery that as not been organised . PLEASE AVIOD THIS AND SAVE THE HEARTBREAK . THERE IS ABSOLUTELY NO CUSTOMER SERVICE”

Posted 1 year ago

“ElectriQ doorbell . the batteries suplied are 3000mAH and are coming up as 30% after being fully charged. I have contacted ElectriQ who were not prepared to go and test this 2x 4800MAh bateries come up as 100% I have ordered higher power batteries. Also the Tuya app works but is not totally free and has inapp purchases. Overall the system works but you will need to buy extra batteries.”

Posted 1 year ago

“Box arrived when opened. I immediately thought everything looked thrown in as if someone else had this extractor fan before me. The chimney is damaged bent steelwork. Kitchen being fitted next week cannot get a replacement until the old one is sent back? Ordered a hob that looks okay. Was going to order a fridge freezer that now looks very doubtful.”

Posted 1 year ago

“Where to start... this company has disgusting customer service. I spent near on £2000.00 with them for appliances for our 1st home too firstly be let down on the DAY off delivery via email stating the appliances would not be delivered to then get hung up on 4 times!. We have a new born baby and we couldn't move into our home for another 4 days because we couldn't get our appliances!! Then we "tried" to put together the sham off a BBQ for it to be defective. The lid doesn't close, the door falls off, the wheels fall off. I wouldn't risk lighting the thing just incase! I contact them to be told its fine it could be collect and a replacement or refund would issued. I got a confirmation email regarding this which was great and they just asked for photos which i obviously supplied. It stated on the email that someone would contact me within 24 hours to discuss collection, this didn't happen and i had to chase. I received an email back stating they would refund me £15 or a £25 voucher if i wished to keep the defective BBQ hahah! what good is that to me!. Long story cut short the service is shocking so are appliances. I now need to purchase a massive box to try and fit this heap into or waste another 2 hours breaking it down! Dont waste your time people.”

Posted 1 year ago

“Ordered tv and wall mount on Monday paid for next day delivery I received the wall mount on Wednesday. It’s now Friday and still no tv.”

Posted 1 year ago

“Honestly do your yourself a favour and buy your electic appliances elsewhere, unless you want to messed about with every-changing collection dates. The website said 'collect tomorrow' on an item I purchased 10 days ago, I am now being told it won't be ready for another 5 days. The date has shifted back several times. I am now having to cancel this order and re-order from somewhere reliable. By the way, the website STILL says 'collect tomorrow' for the same item even this is obviously totally incorrect. I had a similar experience with a second item I ordered, although that did only take a week longer than expected to be available to collect. Customer service not much help either - just blamed systems for getting dates wrong. They are cheap for a reason. Avoid.”

Posted 2 years ago

“Do yourself a fav our and go somewhere else. They didn't take my old appliance even though I have paid for it, because this was not disconnected for 12 hours, but never been told this. Terrible communication, and all apologies, no solutions.”

Posted 2 years ago

“I ordered a Zanussi Canopy Cooker Hood. At checkout on the website there was a pop up saying don't forget you'll need a ducting kit- we recommend : Universal 120-125mm Diameter 3m Kitchen Cooker Hood Ducting Kit. On this recommendation I added it to my order. When it came to be fitted 4 weeks later the electrician informed me that the 'universal' ducting kit- did not fit the extractor. It's unscrupulous to recommend items that do not work together. It's also misleading to describe an item as 'universal' when it doesn't fit a brand you are selling on your website. As I am a few days over the 30 days return in their t+c's customer services have refused to do anything. I feel I was mis-sold in their keenness to upsell at checkout. Update: I have been offered to return the £10 vent. The cost they are charging for the return is £15. This is despite the fact that they mis-sold me the product.”

Posted 2 years ago

“I've been warned this company cherry pick reviews, so this will probably get deleted They went to the wrong address and tried to blame me saying someone is in but not answering and they had ''photographic evidence'' of attempted delivery I asked for the address and he said 19 instead of 18. I double checked my order and it has the correct number so how they went to the wrong house Ill never know. Person on phone then tried to get the driver to come back to right house as he was only 6 minutes away but refused? My family now has to wait and extra week for a working washing machine all because someone working there is incompetent at I.T and could not copy paste my address and fat fingers 19 instead.”

Posted 2 years ago

“The ordering and delivery were as expected and promised The delivery charges etc I thought were a bit expensive. I did not expect or appreciate the pestering phone calls wanting me to purchase additional warranty or whatever. on the pretext of registering my warranty asking questions you already had the answers for. You were phoning me !! I don't want my details passed to any third parties.”

Posted 2 years ago

“I ordered one item. I made sure I didn't subscribe to any mailing or updates or deals. Within the first 3 hours I received 3 emails and one text. One email said this is a short email....3 paragraphs later it's still going. I then get contacted to say thank you for joining us! But I didn't!!! Then another saying here are some deals. But I don't want any deals. I then contacted you to say cancel my order and give me a refund. This was ignored. Today I received the part. What an absolutely disgusting way to conduct your business. I was bombarded from the very start despite me asking not to be contacted. And today I get a please review us email hence this response. I'll make sure I never do business with you again.”

Posted 2 years ago

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Appliances Direct is rated 4.2 based on 5,703 reviews