Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,439 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an induction hob from them and had it professionally installed and checked after installation . The next day whilst using it, it cracked. Contacted customer services with photos and they have said it must have been done whilst installing,(practically calling me a liar). Hamza from Customer services said in an email he tried to call me but no calls came to me or my home number so I'm afraid I'm not the liar. After a few emails to and from I'm stuck with a dangerous induction hob that can only be partly used.... Shysters”

Helpful Report

Posted 5 years ago

“Ridiculously poor experience in dealing with this company. Been chasing up my order which is now 14 days late and with no sign of it on the horizon. Repeated phone calls and emails haven't been followed up with the promises being made. Wouldn't deal with Appliances Direct again and I would urge others to shop elsewhere too. They were very quick in emptying a 3 figure sum from my bank account but that has been all they've been quick at unfortunately. Frustrated, disappointed and downright P'd off.🙄”

Helpful Report

Posted 5 years ago

“Purchased 10L dehumidifier for my 3 bed bungalow. It collects the moisture but it significantly lowers the temperature of the house. I ran it overnight for few days and now my whole family is suffering from cold due to this. The weather is already very cold and this machine is making the house even colder. No idea why it was not mentioned anywhere that this dehumidifier blows cold air and lowers the room temperature significantly.”

Helpful Report

Posted 5 years ago

“Bought a new tumble dryer and collection of old. Delivery was quick of the tumble dryer, but on setting it up, it appears to be broken. The delivery team refused to collect my old machine as it was "someone else's job". Two weeks later, I have had little response from customer service, my old machine is still sat in the driveway awaiting collection, and I have a broken Tumble Dryer that I can't use. Not good.”

Helpful Report

Posted 5 years ago

“Bought a condenserless 10,000 btu room heater/cooler advertised as great for all round use only to find out when fitted it doesn’t work. Customer services state that it’s too cold outside for it to heat the room and suggest I buy another heater to heat the room up so their unit will start to work..,! What’s the point in buying their £600 unit..... it also pools water down the back of the unit onto my nice new wood flood. Appliance Direct are refusing a refund as past the 14 day limit and state in the small print it’s only rated to 7degrees to work... how can they advertise a unit as a ‘great all year round heater/cooler’ when it won’t operate in the 3 winter months........... customer services also state after that the unit shouldn’t be used as the primary room heat source, the description on their website certainly doesn’t mention that...... I’ve had to buy another unit that does the job as it’s a home office and needs to warm to work in. Avoid these cowboys. Customer services are a joke.”

Helpful Report

Posted 5 years ago

“If I could give Appliances Direct zero… If I could give Appliances Direct zero rating, I happily would!! 6 weeks down the line I am still waiting on these charlatans collecting the broken tumble dryer they delivered to me on the 28th of November 2020. I ordered a Hoover tumble dryer, it was an A1 reconditioned appliance, I was expecting the odd scratch but not actually smashed in 2 places. I immediately called customer services, first time, after being on hold for 45 mins, the woman cut me off. A further 35 mins on hold, I was told I’d be sent an email to upload photos. The link they sent wouldn’t work so I attached them to the email and sent them that way. I got a reply on the 30th to say my return had been closed as I had not responded! I had paid for the item through PayPal so I opened a dispute. I was told I would get a full refund once I had returned the item! I messaged PayPal to make them aware of the cost involved in returning white goods from Edinburgh to Huddersfield. They said their hands were tied. The dispute was closed. This joke of a company has twice said they would collect the dryer and twice a no show!! I will not back down, I want this heap of junk uplifted from my property and a full refund!! I have contacted my local consumer services who are now involved. I have been assured that Trading Standards in Huddersfield have been made aware of the dire service this company provides. My advice to every customer on here who has been made a fool of by these people! Take it to trading standards, maybe then we’ll have a chance of closing these conmen down!!”

Helpful Report

Posted 5 years ago

“Ordered 2x items (washing machine and drier), paid standard delivery. 1x item delivered (drier) then told 2nd item out of stock, no answer from their customer services. Had to go to Curry's to buy a washing machine. No apologies from Appliances Direct; still waiting for refund. Not impressed.”

Helpful Report

Posted 5 years ago

“Cooker damaged ring not working carnt get hold of indersit not happy”

Helpful Report

Posted 5 years ago

“Shocking customer service”

Helpful Report

Posted 5 years ago

“Rubbish still not received my item after paying for next day and rescheduling with the courier 3 times no reply from customer services either🤬”

Helpful Report

Posted 5 years ago

“We paid £19.95 to have our old appliance uplifted only to be told by the delivery guys that ‘they don’t do that’. Would it be too much to ask why the charge was taken by yourselves in the first place? I am promised a refund. Very disappointing.”

Helpful Report

Posted 5 years ago

“Ordered dishwasher on Saturday, paid for delivery and collection of old one three days later. Delivery men advised that a separate team do collections due to COVID. Phoned to find out when this was to be only to be told they don’t do collection service anymore, offered refund and suggested I phone the council. I would not have bought from them had I known that they wouldn’t be collecting. I strongly suspect they knew this. I asked to speak to a manager and was then told they would collect. This has yet to happen and I’ve received no confirmation of this to date. I’m not confident.”

Helpful Report

Posted 5 years ago

“Took money for collection of old machine but failed to collect”

Helpful Report

Posted 5 years ago

“Received an email to collect my item from the East Midlands store, turned up and was told sorry love will be waiting over an hour. What?? I got an email that it was ready to collect on the day I arranged? Staff couldn’t care less. Rang when I got home to complain, staff still couldn’t care less. Got a phone call the next day your item is ready call us back and we will get it ready. So it is ready or not??? Tried to call the number given repeatedly but never answered. So turned up again the next day, item still not ready and still had to wait to receive it. Shocking customer service, will not use again”

Helpful Report

Posted 5 years ago

“Purchased a cooker hood but website didn't advise it didn't come with a carbon filter. Instruction manual said they are available as an add on extra so after I attached the appliance to the wall, I went on the website and they were out of stock for 4-5 months. Surely this should be advised before a customer purchases the product? Contacted Appliances Direct and they weren't interested, closed case, and basically told me tough cookie. So beware anyone else. Don't buy a cooker hood without contacting the store first to see if they have the filters in stock if you need recirculating cooker hood, otherwise you will be left in a similar situation.”

Helpful Report

Posted 5 years ago

“I never had my dehumidifier delivered on the 24th.Hope it comes today the 30th!I got an email to confirm delivey the 24th.Not happy”

Helpful Report

Posted 5 years ago

“The delivery timeslot was arranged but ran late (rang to inform) understandable at Christmas during a pandemic The fridge was to be stored in the garage however due to packaging, it was too large to fit through the door. Deliverer went to leave on the drive and had to be convinced by the disabled partner and her elderly father to help and try second time without trolly. Went in however left blocking the only point of access, the driver must have had the engine running as he left my heart arthemic FIL to move a fridge on his own with no trolly so we could close the garage. If I'd had been there I'd have been furious, sadly like quoted above they were late Product and online interaction were fine, delivery service was a laughable joke. Would be hard to recommend, such a shame”

Helpful Report

Posted 5 years ago

“No confirmation, call them to find out what’s going on and it takes 20 minutes or so for them to answer. Get mobile bill, call cost £26!”

Helpful Report

Posted 5 years ago

“You have sent load of correspondence regarding my item all to do with how pleased I should be with my product and how the guarantee works but haven't even received item, your amazon delivery keeps on moving the date, bloody joke”

Helpful Report

Posted 5 years ago

“My fridge/freezer has damage to the side panel leaving me constantly checking and wondering whether fridge air is leaking through the deep crease and should I put some kind of tape over the damage, I should not be having these thoughts with a brand new item.”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,439 reviews