Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2x items (washing machine and drier), paid standard delivery. 1x item delivered (drier) then told 2nd item out of stock, no answer from their customer services. Had to go to Curry's to buy a washing machine. No apologies from Appliances Direct; still waiting for refund. Not impressed.”

Helpful Report

Posted 5 years ago

“Cooker damaged ring not working carnt get hold of indersit not happy”

Helpful Report

Posted 5 years ago

“Shocking customer service”

Helpful Report

Posted 5 years ago

“Rubbish still not received my item after paying for next day and rescheduling with the courier 3 times no reply from customer services either🤬”

Helpful Report

Posted 5 years ago

“We paid £19.95 to have our old appliance uplifted only to be told by the delivery guys that ‘they don’t do that’. Would it be too much to ask why the charge was taken by yourselves in the first place? I am promised a refund. Very disappointing.”

Helpful Report

Posted 5 years ago

“Ordered dishwasher on Saturday, paid for delivery and collection of old one three days later. Delivery men advised that a separate team do collections due to COVID. Phoned to find out when this was to be only to be told they don’t do collection service anymore, offered refund and suggested I phone the council. I would not have bought from them had I known that they wouldn’t be collecting. I strongly suspect they knew this. I asked to speak to a manager and was then told they would collect. This has yet to happen and I’ve received no confirmation of this to date. I’m not confident.”

Helpful Report

Posted 5 years ago

“Took money for collection of old machine but failed to collect”

Helpful Report

Posted 5 years ago

“Received an email to collect my item from the East Midlands store, turned up and was told sorry love will be waiting over an hour. What?? I got an email that it was ready to collect on the day I arranged? Staff couldn’t care less. Rang when I got home to complain, staff still couldn’t care less. Got a phone call the next day your item is ready call us back and we will get it ready. So it is ready or not??? Tried to call the number given repeatedly but never answered. So turned up again the next day, item still not ready and still had to wait to receive it. Shocking customer service, will not use again”

Helpful Report

Posted 5 years ago

“Purchased a cooker hood but website didn't advise it didn't come with a carbon filter. Instruction manual said they are available as an add on extra so after I attached the appliance to the wall, I went on the website and they were out of stock for 4-5 months. Surely this should be advised before a customer purchases the product? Contacted Appliances Direct and they weren't interested, closed case, and basically told me tough cookie. So beware anyone else. Don't buy a cooker hood without contacting the store first to see if they have the filters in stock if you need recirculating cooker hood, otherwise you will be left in a similar situation.”

Helpful Report

Posted 5 years ago

“I never had my dehumidifier delivered on the 24th.Hope it comes today the 30th!I got an email to confirm delivey the 24th.Not happy”

Helpful Report

Posted 5 years ago

“The delivery timeslot was arranged but ran late (rang to inform) understandable at Christmas during a pandemic The fridge was to be stored in the garage however due to packaging, it was too large to fit through the door. Deliverer went to leave on the drive and had to be convinced by the disabled partner and her elderly father to help and try second time without trolly. Went in however left blocking the only point of access, the driver must have had the engine running as he left my heart arthemic FIL to move a fridge on his own with no trolly so we could close the garage. If I'd had been there I'd have been furious, sadly like quoted above they were late Product and online interaction were fine, delivery service was a laughable joke. Would be hard to recommend, such a shame”

Helpful Report

Posted 5 years ago

“No confirmation, call them to find out what’s going on and it takes 20 minutes or so for them to answer. Get mobile bill, call cost £26!”

Helpful Report

Posted 5 years ago

“You have sent load of correspondence regarding my item all to do with how pleased I should be with my product and how the guarantee works but haven't even received item, your amazon delivery keeps on moving the date, bloody joke”

Helpful Report

Posted 5 years ago

“My fridge/freezer has damage to the side panel leaving me constantly checking and wondering whether fridge air is leaking through the deep crease and should I put some kind of tape over the damage, I should not be having these thoughts with a brand new item.”

Helpful Report

Posted 5 years ago

“Fridge freezer does not work freezer did for two days now stoped v upset as Christmas”

Helpful Report

Posted 5 years ago

“Delivery details said company would inform me of any important information or changes, they didn’t. Delivery time between 1307 and 1707, it wasn’t. Finally arrived at 2007. Details said that I would get 30 minutes notice of delivery, I didn’t. Tried to get information about late delivery, no one available, ring back tomorrow. Not satisfied at all with this service, will look elsewhere in future”

Helpful Report

Posted 5 years ago

“I'm no't happy about this expensive items whith poor quality 😢”

Helpful Report

Posted 5 years ago

“Premium rate phone number cost a fortune. cooker was supposed to be delivered and got message the night before to say almost a month delay - surely they were aware if this more than a few hours before it was due to be delivered”

Helpful Report

Posted 5 years ago

“NEWER AGAIN!!!!!!!! They don't replays for massage, from last 5 days ,we are still waiting for missing part from our order.”

Helpful Report

Posted 5 years ago

“Never again !!!! More then one month ago we bought Whirpool oven, one part was missing, customer servis promise us they will send the missing part , but we are still wiating !!! It is month allready !!!!They don't reply for messages!!! NEVER AGAIN !!!”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,401 reviews