Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful customer service. Missed the first delivery date, delivered the wrong machine on second attempt, failed to collect that machine on date they stated, now refuse to refund my money until the machine has been checked over ( It never came out the wrapping ) which could be a fortnight. You have been warned, shop anywhere but Appliances Direct”

Helpful Report

Posted 4 years ago

“Abysmal service. I placed an order 10 days before I needed the appliances as I was moving home and wanted to trouble free experience. I received an email to say my order was confirmed however 3 days before the delivery date, I was told delivery will be delayed - I purposely placed my order well in advance so I would have them as I moved house. After calls to the sales team I was told the items were out of stock!! I managed to change my order to so some items arrived on the originally booked delivery date and I also paid extra for a "unpacking service" so I did not have the cardboard packaging left at my new house. The delivery driver arrived, dumped the items on the door step and refused to take the packaging with him - all additional stress which was not needed on my moving date. I do not understand why, when placing an order over 10 days in advance and receiving conformation of the delivery date, how items can suddenly be "out of stock" This coupled with a rude delivery driver who refused to provide the service I had paid for has left me with a very poor service.”

Helpful Report

Posted 4 years ago

“A VERY complicated washing machine The delivery and the installation of a new washing machine and the collection of an old one couldn't be more complicated. At first they brought a damaged machine and had to take it away. On the second attempt they have delivered the machine, but forgot to install it and to do a scrap collection. These services had been somehow lost during the re-booking. So eventually the installation and the scrap collection had to be rescheduled to another day. And each time it means that you have to stay at home all day waiting for them, and they can't arrange a convenient booking slot. And all this time you have to live without a washing machine, just hoarding dirty clothes. Eventually, the installation and the scrap collection have been scheduled for Saturday and they agreed to do it in the morning. I will keep you posted about how this would go.”

Helpful Report

Posted 4 years ago

“I feel like they used my money as an interest free loan. Ordering and delivery went well for a refurbished Hisense TV. All downhill from there. Delivered outside the timeslot and whilst I was at the corner shop. 55 inch TV left outside my house on its side in full view of the road. Unpacked TV, Installed it and noticed a 3-4 inch band down the entire right hand side. Called customer service who said 'you get what you pay for' - I pointed out that I paid £300 for a working TV. They arranged collection by the same company who dumped it in my front garden. Waited for a time slot all day but they didn't come. Phoned up again and got told that they have to use a different courier who can't come until next Monday. So basically they wasted my time sending out a faulty TV, left it unattended outside my house then failed to arrange collection in a timely manner. I'll let you know how hard getting a refund is especially as they marked the collection note 'unwanted'. Of course it's unwanted - it's faulty.”

Helpful Report

Posted 4 years ago

“Ordered a Freezer and a Fridge Freezer was delivered. When i finally got through to customer service there was no apology just confirmation of the next delivery date”

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Posted 4 years ago

“I ordered a vacuum cleaner and dust base station, only the dust base station have arrived. They only sent 1 package as per the shipping label, it should have been 2. I've wasted days talking with 'Mia' in customer support who isn't investigating anything and is trying to make me write false statements such as that 'the order was nowhere to be found'. I'm not saying that. I didn't say that. Half the order came, the other half did not. How many hours of my time do I need to waste before you send me what I paid for? So disappointing...”

Helpful Report

Posted 4 years ago

“Paid extra for the named day delivery but order didn't show up until late the following day. I could have saved my money. Rubbish response from the company when I complained. Won't use them again.”

Helpful Report

Posted 4 years ago

“You start upwelling before the products arrived”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID! Do not go near this company. Rude staff, patronising call staff, technicians that never turn up despite you taking time off work and waiting in. 7 times people just didn’t turn up. Did we ever get a call to notify us or rearrange? No. We had to chase and chase this is after paying for them to come out.”

Helpful Report

Posted 4 years ago

“Timeline- I ordered a tumble drier on 5th July, to be delivered Friday 9th July. No communication, so I logged in on the Friday to see that there’s a ‘problem’ with my order, and to call them. I’d taken the day off work to be home. So I called them. I was advised it would be delivered on Saturday 10th- are you sure, said i? Yes, I’m sure that’s fine, she said. Further communication to say it wouldn’t be delivered until Monday 12th, so I took another day off work. I’d booked them to also take my old appliance away. So the delivery arrives, in comes the guy holding my tumble drier on his shoulder; he then drops from that height onto my concrete kitchen floor- said he couldn’t deliver to my utility room (right off the kitchen). No reason given. He then said he couldn’t take the old one away, as he’s no room on the van. I reminded him he’s just made space taking my new tumble drier out, he then said he’s only been booked to take a flat pack away?? Completely garbage comment. So he stalks out the door after making remarks and nosying around my bearded dragons enclosures, which was unwarranted, and quite frankly, invasive. I unwrapped the drier; to find that not only had he thrown it onto the floor upside down, he’d also smashed the corners of the drier, and it was broken on both sides. Called the company, and spoke to Danielle, who was really rude, to the point where I asked her surname (which she refused to give). I then asked to speak to her supervisor; she refused, saying she was the boss of the whole place. Ok then 🤣🤣 she finally said she arranged a replacement drier, to be delivered today, Wednesday 14th. So I take ANOTHER day off work to be home. Logged onto the tracker to track my delivery, and gosh what a surprise. It’s not trackable. Another call to the company to make sure I’m having this drier today…. And nope. I’m not getting my drier today, they can’t find it, and don’t know where it is. They don’t know when it will be delivered. Meanwhile I’ve 5 loads of wet laundry that I’ve had to keep rewashing since last Friday; and stuck with a broken drier (with sharp edges at the breaks) which they say I can’t use. Complete shambles, if you’re gong to enter into a contract with someone and take their money, then at least fulfill your side of the bargain. I do NOT recommend, if my experience is anything to go by.”

Helpful Report

Posted 4 years ago

“Delivery date was initially changed then on the new date cancelled on the day it was due. (With no new options as yet)Took day off work for the delivery and disconnected old cooker night before as paid to have cooker disposed of. Not happy at all”

Helpful Report

Posted 4 years ago

“Very bad delivery sysem. I had a text message to collect my order from my nearest co-op store but they said they haven't received my order.”

Helpful Report

Posted 4 years ago

“Was ment to have a washing machine deliverd.even took a day off.got to wait 48hrs now .not happy with service”

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Posted 4 years ago

“Bought cooker , uplift of old cooker and fitting new one. Was told would be done with 5 days. Received email confirming the 28th. Called on the 28th as hadnt received any calls. Was told it was definetly coming. Cooker never arrived. No call anything. Called next day, was told somebody would call me back in 3 hours. Nobody called. Spoke to someone after calling back to be told cooker was going to be 14 days. Asked to cancel order as i would like to feed my family at some point. Was told they need to get the cooker back before they can refund me . I do not know where this cooker is . Really disappointed.”

Helpful Report

Posted 4 years ago

“Absolutely Disgusting service from Aircon Direct! Before I placed the order they kept on chasing me to get the sale done and take payment. The air conditioner itself was not a bad price, but adding installation will cost around four times more. So I have paid an absolute fortune for installation, but the service I received was appalling to say the least. They asked me for photos of where I want to install the unit. I sent it to them straight away. I was told that I will receive the unit between 3-5 working days. I’m the mean time I had a technical question about the power supply they wanted me to install. No one bothered to answer me. When the unit didn’t arrive with in the discussed time frame I contacted them to find out what’s going on .After 2 weeks waiting I was told that they can’t install the unit where I want it. No one bothered to contact me to ask for an alternative. After I dealt with that they finally sent the unit out. They then kept on changing the installation dates and giving me the wrong information. They finally booked the installation 3 weeks after I made the purchase. The engineer turned up an hour late and told me on arrival that he’s not going to finish the job that day because he’s got other things to do… At 4pm he packed up his tools and left without completing the job. He told me he will come back on Saturday to finish. Obviously at this stage I am quite frustrated, but left it at that. He came back on Saturday for 2 hours and tells me that he’s not going to finish that day because he has got other things to do. I told him about all the issues I’ve had with the order, but he couldn’t care less. He told me I can complain to the company if I want. He then said he’ll be back on Tuesday. I asked him why he can’t come back on Monday at least. He just dismissed me and told me he’ll be back on Tuesday. This company really know how to annoy their customers. I have already made a formal complaint for not processing my order after I’ve paid, kept changing the dates and ignoring me emails. I then made ANOTHER formal complaint about the absolute disaster of an installation. Here I am, 3 weeks later, thousands out of pocket with an air conditioner that is still not installed. This company can’t be trusted and I will never buy from them again. Absolute Joke!”

Helpful Report

Posted 4 years ago

“The company sent me a portable air con unit. It was run twice, for a total of around 20 minutes. There was no cooling affect , so I contacted Appliances Direct for a replacement unit. I was asked to send a photo of the unit in place, so I mashed up a picture to send to them. They then replied and said, (with no inspection whatsoever!) I had damaged the machine with the routing of the vent and they would not honour the warranty. Clearly, this a common fault and Appliances Direct feel that this is a way to save money. They have refused any further dialogue and I am left over £300 out of pocket and with a machine that is useless. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Reluctantly ordered from these as a rival company didn't have stock of an item I wanted. I was assigned a delivery date, and all seemed well. During the following week I was subject to an absolute bombardment of phonecalls trying to sell extended warranty to me. The night before delivery was due, I disconnected my old machine and moved it outside ready for it to be collected and for the new one to be delivered. The next morning I get an automated email saying my delivery date had been pushed back a week. That lack of contact from the company was quite a seachange compared to the three phonecalls daily I was getting when they were trying to sell me something. Anyway, I still wanted the product, so I decided to reconnect my old appliance and reluctantly accept the new date. I then used their webchat feature to get a staff member to confirm that delivery would definitely be happening on the newly assigned date. They "100% guaranteed" that it would be. Ok. So imagine my surprise to find that my new, already delayed delivery date had been moved back again...by a fortnight!!! Cancelled my order. Awaiting a refund. Will order elsewhere when stocks return. Won't be ordering from this company ever again. Shady practices. Sat on nearly £600 for weeks when they clearly had no means or ability of fulfilling my order. Avoid like the plague. Wouldn't order a kettle from them, let alone a washing machine.”

Helpful Report

Posted 4 years ago

“Ordered new washing machine plus connection: disconnection and recycling service. It arrived on time but then the delivery men would not connect it up as there was an extension pipe on the washing machine. They could have moved the condenser dryer along and then connected without an extension but no Told them to take it back. Re ordered through AO with NO connection problems plus it was cheaper. This company left me with no washing machine and 4 loads of washing on an easily fixed connection technicality. Go AO ! Mind you give them credit customer service refunded immediately so that part was good. Need to train their fitters better”

Helpful Report

Posted 4 years ago

“Original delivery date for fridge and freezer now missed by 10 days. Have been given 3 delivery dates. Each one missed with zero communication. I’ve had to get in touch with their courier company each time to find out why I haven’t received anything - the Couriers are unable to tell me why they keep missing the delivery. Starting to believe they don’t actually have the products but instead are keeping my one thousand pounds while they wait for new stock. Unable to speak to anyone at Appliances Direct themselves. Totally disgusted by their attitude towards customers.”

Helpful Report

Posted 4 years ago

“I brought a washer dryer from appliances direct 2 years ago and have had constant problems with having 7 engineers out (taking weeks to visit leaving me with no washing machine) the engineer has finally agreed it’s faulty and he can’t fix it. I’ve had no one contact me about this and customer service has been absolutely shocking. I will never again buy through this company.”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,401 reviews