I ordered a brand new Samsung Galaxy Note 10 Basic (not Note 10+) for £509.99 including delivery. The phone arrived an hour ago. The box had been opened, the headphones had been used, the charging lead had been used. A USB adapter was missing from where it should have been. The new phone stickers were missing off the phone. I bought the exact same phone elsewhere 3 months ago so know what to expect, I have taken photos as evidence. I have just phoned about a replacement and been told they can't as they have no more stock. They offered a £20 refund which is nowhere near the difference in value between a new/boxed and used/opened version of this phone. I would recommend that you do not under any circumstances buy a phone from them or their many sister companies. I will try the small claims court to recover the true difference in values. Be careful of "bargains" there is a reason they are slightly lower in price!