Ordered a Hotpoint fridge on 31/08/21 on 5-week delivery, but delighted to hear delivery on 17/09/21 with an e-mail to follow with a time slot. Online account said “delivery today” Monday, 13/09/21, but no e-mail with time. Appliances Direct clearly do not bother about customer service when it already has our money. E-mail will be responded to “by 10.22 am on Thursday, 16 Sept”. This is too much after wasting half an hour waiting for Chat to be connected, after waiting for Customer Service (ha-ha) to answer first of all - and I still do not have my fridge on which to comment. It must be down to “The Pandemic”, as usual!! Wish it were possible to give zero stars.