Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,189 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,189 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems:trouble free communications all the time thk you”

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Posted 1 month ago

“Good company to use.”

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Posted 1 month ago

“Bought a fridge freezer from them. Can't really fault them at all. I had to contact them twice for: 1. To get the free removal of my old appliance (because the code didn't work on the website); and 2. After delivery I noticed a TINY brown spot inside the fridge. On both occasions, they resolved things for me very quickly. Easy.”

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Posted 1 month ago

“On time and professional”

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Posted 1 month ago

“So pleased with Appliances Direct, every time! Great on price, dispatch, communication, service and delivery. For me, there is no reason whatsoever to look elsewhere. Amazing job!”

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Posted 1 month ago

“Personally I could fault any of the process with my dealings with Appliances Direct. I found using the website very easy to use along with various options that were offered. It was so refreshing not to have been exposed to any sales pressuring techniques that go on in other companies. Finally, the attention to detail about the time of delivery was excellent, together with the courteous nature of the driver. First class service, and I give Appliances DIrect 20 out of 10. Thank you. Steve. A happy customer.”

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Posted 1 month ago

“great service, good communication and loved the live tracking to help with our expected timed delivery. Appliances all good”

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Posted 1 month ago

“Good experience. Easy to buy online at a good price. Excellent communication throughout. Delivered on time by DPD, pass code required to secure goods on delivery. Thank you Appliances Direct”

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Posted 1 month ago

“Very efficient”

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Posted 1 month ago

“Easy ordering, competitive prices.”

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Posted 1 month ago

“They had an appliance others didn’t, quick delivery, reasonable price.”

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Posted 1 month ago

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

Appliances Direct 5 star review on 18th July 2025

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Posted 1 month ago

“Great service, was kept upto date at each stage. I’m so pleased with my purchase. I highly recommend Appliances Direct and will definitely shop again”

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Posted 1 month ago

“Very easy from the start to finish! The delivery drivers were very good”

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Posted 1 month ago

“Received phone call to tell me delivery was on it's way and how long driver would be. Delivery was spot on time, driver very courteous and delivered parcels to my garage. Can't fault delivery to be honest! Parcels not checked as there were too many to check as driver had to get on with his deliveries.....”

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Posted 1 month ago

“Excellent all round service. Customer support great.”

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Posted 1 month ago

“Excellent service. Easy to order and pay. Quick delivery time and very helpful efficient delivery people. Would thoroughly recommend.”

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Posted 1 month ago

“Ordered a hob which came very quickly and happy with the service. Would recommend.”

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Posted 1 month ago

“delivered on time no problem all okay.”

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Posted 1 month ago

“I was not dealing directly with Appliances Direct, but my tenants were, and they are very happy about how everything was handled.”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,189 reviews