Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,351 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well impressed with the whole service. Was needing a fridge a few days before Xmas and this lot had the best delivery slot. Ordered it online and to be honest not nearly 100% sure it would arrive. A follow up call the next day to confirm delivery date and rough time and news driver would call around d half hour before drop. True to word next day driver called, and delivered fridge into the kitchen. Not sure if I was just lucky with he driver, but he was spot on, careful with product, polite, happy, and very respectful of property while delivering. Would Def use again, you get used to putting up with ordering online and deliveries, but hand on heart this is one of the best and easiest orders I've made. Top job.”

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Posted 4 weeks ago

“Very good service delivered on Time and with a smile so thank you”

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Posted 4 weeks ago

“Good price, excellent service, very good product (Hisense TV) very fast overnight delivery for only £5.”

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Posted 1 month ago

“Excellent service by Appliances Direct, but poor delivery service by ArrowXL. Appliances Direct urgently need to sort out the delivery service”

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Posted 1 month ago

“This is my second time buying a fridge from Appliances Direct. The service is really great and they did help me when my fridge got lost by the delivery company. I cancelled it and then re-ordered one which arrived the next day.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Great place to order no problems at all”

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Posted 1 month ago

“After a damaged & unusable delivery, customer services were straight on it, apologised & within days my replacement was delivered in the correct packaging too, so could not fault them for reacting straight away in a positive way!”

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Posted 1 month ago

“Had a problem with oven not being available for 5 weeks customer service department lady was excellent and sort us with a replacement that was available for collection next day”

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Posted 1 month ago

“After buying a wine cooler in July 2025, it became faulty. Contacted Appliance Direct and within a week the replacement had been delivered and the faulty one connected. Incredible customer service.”

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Posted 1 month ago

“VERY HELPFULL FITTING AND DELIVERY 5 STAR”

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Posted 1 month ago

“Fantastic service. Item arrived quickly”

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Posted 1 month ago

“Helpful information at the beginning. They kept me informed about the delivery date (which I could choose), and the night before I was given a 2 hour time slot which was then trackable on the day, and updated every few minutes. The delivery guys were very quick and efficient.”

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Posted 1 month ago

“Fantastic service. Item arrived quickly and was emailed the qhole time with the progress. Would definately recommend this company”

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Posted 1 month ago

“I am so happy with my purchase and the customer service support I received from Ruby.”

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Posted 1 month ago

“Ordered and delivered as expected”

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Posted 1 month ago

“Keen price. Quick delivery. No problems”

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Posted 1 month ago

“Top service throughout. Cannot fault at all as they were quick to get things done when I had queries and solve them without complications. Just how you expect service to be and this makes a shoppers experience very worthwhile. Will recommend when the opportunity comes.”

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Posted 1 month ago

“My ordered Meaco dehumidfier was faulty and Appliances Direct's customer was very quick and reasonable in accepting the item and issuing the refund.”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,351 reviews