Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“100% Happy with item, price, packaging and delivery. Thank you.”

Helpful Report

Posted 3 weeks ago

“The delivery was on time and I was kept informed of precisely when the delivery would be. The delivery men were efficient and polite. The item arrived in perfect condition.”

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Posted 3 weeks ago

“Great deal on a tumble dryer but most importantly the problem with the first dryer was resolved very quickly and professionally (Ruby). Highly recommended seller 🌟🌟🌟🌟🌟”

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Posted 3 weeks ago

“I purchased a brand new Hoover washer dryer that arrived with some rust signs on the top of the appliance. I thought it may be a refurbished one and I requested an exchange. The team gladly accepted my request and extended the 2 weeks term for exchanges until my return to the UK ( left the day after delivery took place ). On my return the new appliance was punctually delivered and it is functioning perfectly now.”

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Posted 3 weeks ago

“I purchased a refurbished high-end AEG oven at a very reasonable price. Fast on time delivery. On the first day of use, a hidden technical ussue with the oven surfaced. Appliences Direct customer service acted professionally and fast when contacted. With minimum time and effort from my side, a service technician arrived at my address within 3 woring days and succesfully resolved the issue. Well done. I am happy with the purchase and with the knowledge I can rely on customer service when needed.”

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Posted 3 weeks ago

“prompt delivery with accurate updates on transit I made a mistake and ordered an appliance twice however Appliances Direct helped me arrange a return of additional item with prompt refund in full, job done hassle free”

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Posted 3 weeks ago

“Helpful delivery driver, arrived on time. Good choice of appliances”

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Posted 3 weeks ago

“Excellent transaction from start to finish, easy to search the website, great communication, kept informed at every stage from order to delivery. Speedy delivery considering we stay in rural Perthshire ! Will certainly use again”

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Posted 3 weeks ago

“Very happy service and delivery”

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Posted 3 weeks ago

“Very good service”

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Posted 3 weeks ago

“Excellent service, from ordering to delivery which I couldn't fault... Safely delivered a quality product which will serve me well...”

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Posted 4 weeks ago

“Very efficient service”

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Posted 1 month ago

“Ordered a slow cooker last Saturday and received it on Tuesday, free postage, so no complaints at all.”

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Posted 1 month ago

“They didn’t quibble or make it difficult for me to return an item I had bought from them. They could not have been more helpful.”

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Posted 1 month ago

“Top class service Great prices”

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Posted 1 month ago

“👌 fabulous service from start to finish delivery and installation was quicker than expected and I love my new cooker so sleek stylish and efficient easy to clean and the cleaning kit is very efficient”

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Posted 1 month ago

“Our new washing machine was faulty, (not spinning) I contacted customer care and we received a new one the next day!Excellent service!!”

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Posted 1 month ago

“Very good service from order to delivery, Ordered at 10.30am delivered 7am next day. The person who took my order was very helpful and polite.”

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Posted 1 month ago

“Customer service excellent, regular updates on the order, updated frequently, and promises delivered on. Appliance as per expectations, driver/helper polite and professional. Can’t fault it.”

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Posted 1 month ago

“Very pleased with our radiator. Once we figured out how to install. It works a treat”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,300 reviews