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Appliances Direct Reviews

4.2 Rating 5,702 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and reliable process start to finish”

Posted 4 weeks ago

“Original purchase trouble free and efficient, subsequent warranty issue resolved very quickly, replacement unit delivered within 6 days. Surprisingly straightforward.”

Posted 1 month ago

“Dehumidifier stopped working after 3 months, rang customer service and was told they would pick it up and repair it after 1 week was informed that they couldn't repair it and would replace it with a new one Received the replacement in 3 days Very pleased with this company and would definitely use them again”

Posted 1 month ago

“Cant fault them dishwasher broke down had a chat wuth them and a new one deluvered within 24 hours”

Posted 1 month ago

“We are very happy with the service from this company. We ordered a new cooker and chose which delivery date suited us best. We received a phone call from the company to confirm our order details I.e. the size of the cooker which we had ordered and were told we would be contacted the day before the delivery date with a time range which was duly done. On the date of delivery the delivery man phoned at 8am to say they would be with us in an hour. Cooker delivered on time with great care. Good cooker at very reasonable price. I would definitely order from them again”

Posted 1 month ago

“Excellent response to a broken flymo, under warranty. Very quick turn around, and prompt delivery of replacement. Thanks.”

Posted 1 month ago

“I have used this company many times, always with happy results. On this last occasion, I needed a replacement LPG cooker for a holiday let urgently. The person I spoke to was most helpful and offered me next day delivery, which was amazing, but the norm for AO. Brilliant service with no messing about.”

Posted 1 month ago

“Very good service and delivered on time”

Posted 1 month ago

“Great service and great communication”

Posted 1 month ago

“Amazing service especially Holly she went beyond helpfull. I was kept up to date on delivery and phoned 30 minutes before arrival time. Excellent price”

Posted 1 month ago

“SImple, straightforward ordering at a good price and superfast delivery at the time specified whilst buying. Good job!”

Posted 1 month ago

“Good after sales customer service”

Posted 1 month ago

“Excellent from start to finish. Great communication. The delivery men, were courteous and very helpful. Cannot comment on the washer yet as not yet installed, but don’t doubt it will be fine”

Posted 1 month ago

“The only thing that let down the whole experience was me! I forgot to make 1 crucial measurement when ordering a replacement dryer. Realised on the day of delivery that it wouldn't fit through the door frame. Drivers and AD were excellent and dealt with the cancellation and full order refund swiftly. Great company”

Posted 1 month ago

“Efficient service: good price, good delivery times… so, overall, very happy.”

Posted 1 month ago

“Excellent service-fast delivery”

Posted 1 month ago

“Having researched the product, the price and free delivery was what attracted me to this site. I specified a delivery date, they sent a message with a 1 hour window and delivered on time. Very happy with my purchase and will use again.”

Posted 1 month ago

“Service and price extremely satisfied customer”

Posted 1 month ago

“my first purchase with Appliance direct. Ordered Saturday 12.00 am arrived Monday 48h communication by txt and email tracked and a courtesy call on the delivery day . postage reasonable well done over all and i will be using them again”

Posted 1 month ago

“There were parts missing from the product and a damaged panel. The box was undamaged so the problem rests with the manufacturer. Appliances Direct collected the product and refunded in good time.”

Posted 2 months ago

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Appliances Direct is rated 4.2 based on 5,702 reviews