Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,404 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from order through to delivery”

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Posted 1 month ago

“Quality equipment at affordable prices, very fast delivery”

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Posted 1 month ago

“We needed a fridge freezer in a rush and these guys did a great job. Steve our delivery guy was awesome. The product is as we'd expect. But the delivery and extra charges are high! Id order again but not with next day delivery.”

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Posted 1 month ago

“Good range selection, good pricing, excellent comms and delivery - thank you appliance direct😃”

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Posted 1 month ago

“Excellent service and items at a great price.”

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Posted 1 month ago

“Very efficient service, easy to order and pay. Easy to leave delivery instructions which were followed. Great communication and delivery was very efficient. I would recommend this company.”

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Posted 1 month ago

“Great overall service for price, customer online experience and delivery.”

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Posted 1 month ago

“Happy to do business with this company.. Any problems. They sort it straight away.”

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Posted 1 month ago

“Prompt delivery excellent product”

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Posted 1 month ago

“This company is really good , I received my appliance in record time so can’t complain .”

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Posted 1 month ago

“Great company to deal with customer service was brilliant and products will definitely be using again 👍”

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Posted 1 month ago

“I ordered a cooker hood and extractor kit, paying an extra £14.99 because our postcode is deemed to be remote. The confirmation came back giving a 10 day delivery, which I queried on the same day (Saturday) To my pleasant surprise, the order came on the Tuesday. I had to return the extractor kit though and that proved pretty straightforward. All the communication, either by phone or email, was excellent ( no hanging on for ages), and it was a very positive experience.”

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Posted 1 month ago

“Recently bought a Dehumidifier. It was faulty when it arrived but Appliances Direct really pulled out the stops to get a replacement unit to me. Their customer service and communication was great, the Dehumidifier was the most reasonably priced I could find on the web.”

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Posted 1 month ago

“Fast easy good product good price.”

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Posted 1 month ago

“Had one of the most polite and helpful drivers.”

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Posted 1 month ago

“Due to a manufacturing fault, only detected by an appointed engineer by AEG, after having the fridge 18 months, Appliances Direct, being the retailer, arranged to collect the faulty fridge and I chose another from them which was delivered the same day. As the fridge cost less than the original fridge Appliances Direct refunded the difference with no problem at all. So I would have no hesitation in recommending this company.”

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Posted 1 month ago

“Very happy with this company. Thank you .”

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Posted 1 month ago

“Arrived safely unfortunately the delivery driver didn't leave me enough time to open the front door so drove off delivery was made next day”

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Posted 1 month ago

“Purchased a number of items now - they seem to be my first choice. Delivery on time and the two agents, aware of the very wet conditions, asked beforehand if they could trolly the new W machine in - despite my agreement they carried it instead. Much appreciated. Old machine taken away and new one unpacked and delivered to the utility room as requested. Only one tiny issue - please do not phone me twice regarding an extended warranty!”

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Posted 1 month ago

“I cannot fault Appliances Direct. I had purchased a new ceramic hob but it arrived with the glass top smashed into numerous pieces. A quick phone call and they arranged a return. The replacement hob arrived very quickly and in one piece.”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,404 reviews