Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,488 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,488 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb communication, lovely polite helpful delivery driver and great value dishwasher. Bought from them before and will continue to do so. Highly recommended. 5 star company”

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Posted 4 weeks ago

“Very easy to buy my new fridge and arrange delivery. The delivery men were on time and were super helpful. Appliances Direct in general were great.”

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Posted 4 weeks ago

“Happy with product and price. Next day delivery!”

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Posted 1 month ago

“Great product delivered on time with good communication”

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Posted 1 month ago

“Great product delivered on time with good communication”

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Posted 1 month ago

“We changed our mind of model before delivery, this request was dealt with promptly and we had our freezer delivered on the date requested. Excellent service will certainly use again”

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Posted 1 month ago

“Simple ordering system, free delivery and a good price. Delivered on time and with 30 minutes notice on the day - very friendly and helpful driver. Fridge is exactly what I wanted and has a reversible door which is not easy to find on integrated appliances. Overall, very pleased with all aspects of using this company.”

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Posted 1 month ago

“Delivered earlier than expected date. Excellent. Kept me informed of delivery and good prices”

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Posted 1 month ago

“Appliances direct have been great for me. Found a ceramic hob with the exact dimensions and specifications I needed for a great price. Item arrived on time and was easy to fit. There were a few issues, but these were not the fault of Appliances Direct, but they sorted them for me very quickly and I've got the hob working and it's great. Would recommend and will use again.”

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Posted 1 month ago

“Very happy with delivery of our microwave Thankyou.”

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Posted 1 month ago

“Quick delivery and installation just when I needed it, next day delivery can’t complain”

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Posted 1 month ago

“Helpful as always and the delivery guys were exceptional. Used this company several times and good prices and good service every time.”

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Posted 1 month ago

“They were the cheapest on line and the delivery came within 4 days of ordering. Can’t fault them”

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Posted 1 month ago

“We ordered the Abode Gatsby Mixer tap from Screwfix but it arrived on Thursday and was wonky/ not fit for use. We had the plumber booked for Saturday morning and were in a massive panic about sourcing a replacement. By the time we realised the issue, the majority of retailers that stocked the same tap had gone past the cut off for next day or delivery. Luckily I found the same tap stocked on Appliances Direct which had a much later next day delivery cut off of 9.30pm. I immediately purchased as it was about 9.15pm, the order went through smoothly, and by 12pm the next day the tap was delivered and was ready to fit! I appreciate the wonky tap issue is to do with the manufacturer, but without the incredibly quick turnaround from Appliances Direct we wouldn’t have made the deadline to purchase materials or been able to fit our dream tap - thank you!!”

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Posted 1 month ago

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Posted 1 month ago

“We had a issue with the smart phone, we ordered from them. Contacted Customer Services very helpful. Everything has been sorted.”

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Posted 1 month ago

“Well they have been excellent and yes I am a real reviewer! New hotpoint washer failed to spin after just 3 weeks, phone call at 330pm to AD and they could not have been more helpful. A new machine and collection of original one happened THE NEXT DAY. Absolutely brilliant, it’s the sort of service, phone call, listening, solving the problem, fast resolution, that other companies should learn from. Let’s hope it’s what they continue to do because I would certainly buy from them again.”

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Posted 1 month ago

“I ordered a microwave that was not operating as intended from the get go. I got in touch with Appliances Direct and explained the situation. All I can really say, is that it was handled extremely effectively and efficiently, as the microwave was picked up and the replacement was delivered the following day. If that is not great service, then I do not know what is.”

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Posted 1 month ago

“Great price for the equipment and deliver was an issue however it wasn't the suppliers fault but this was changed and it was delivered the next day . overall excellent service.”

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Posted 1 month ago

“Everything as expected and on time and very well informed”

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Posted 1 month ago

Appliances Direct is rated 4.2 based on 6,488 reviews