Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,101 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy purchase online, courtesy call next day or day after confirming the delivery date and item, turned out to double up as a sales pitch for warranty on the fridge freezer, but was offered in a friendly “here’s what we have if you’re interested” way but in no way pushy or hard sold. Kept up to date by courier company as Appliance Direct had said I would, all together a happy and painless purchase. Courier company (ArrowXL) were faultless through out, done everything they said they would, delivered on day given, gave a two hour time slot on night before delivery, called 30mins before arrival. Not 2 man delivery, but 3!!. Fantastic team of gents, mindful and friendly, willing to assess access to house instead of blustering in. All in, I’ll likely use Appliances Direct again because it was so easy and hassle free.”

Helpful Report

Posted 3 months ago

“I had a very good experience, my radiator is quality but the light grey I had chosen looked like anthracite, I believed I was sent the wrong colour. A long story short, it was fitted prior to me seeing it, I still rang up, but did expect to be told, too late it’s on your wall. Actually, I had the opposite, ticket opened with an investigation to resolve, it was dealt with swiftly call back the next day and I was completely assured I had in fact received the correct product, I was very happy with the product and the service. (The note that I may have been cherry picked to do a review doesn’t change the fact, I am a happy customer)”

Helpful Report

Posted 3 months ago

“Delivered sooner than expected and a very pleasant follow up call to ensure I had got the message. Thanks for your service”

Helpful Report

Posted 3 months ago

“Arrived within one day without any extra charge. Good product Good price.”

Helpful Report

Posted 3 months ago

“Delivery on time, driver very helpful.”

Helpful Report

Posted 3 months ago

“Brilliant, can pick a delivery date to suit you. Thanks”

Helpful Report

Posted 3 months ago

“Good and really really quick. Had to pay 3 pounds more. But it came next day. All good for now”

Helpful Report

Posted 4 months ago

“Even though there was a delay, great communication and delivery fee knocked off”

Helpful Report

Posted 4 months ago

“Excellent service from start to finish.”

Helpful Report

Posted 4 months ago

“Very pleased with our hod any for the quick response from order to delivery. Definitely purchase from you again”

Helpful Report

Posted 4 months ago

“Well packaged item arrived in less than 24 hours. Many thanks”

Helpful Report

Posted 4 months ago

“I received the items I ordered quickly and without a problem. Good communication throughout the process. Good buying experience.”

Helpful Report

Posted 4 months ago

“The staff at Appliance Direct are friendly and helpful, from ordering to the delivery, everything was clearly communicated and the delivery was on time!”

Helpful Report

Posted 4 months ago

“Excellent service quick delivery Customer service team brilliant Thanks would definitely recommend 5*”

Helpful Report

Posted 4 months ago

“Bought a humidifier no issues was cheaper than elsewhere and came on time no issues”

Helpful Report

Posted 4 months ago

“I purchased an oil-filled panel heater for my daughter who has recently purchased a property in an old converted school in a remote village. The delivery was clearly a difficult one for the courier as the entrance wasn't easily spotted, yet he persevered having to make a phone call to me for guidance. Without further ado he located the entrance and carried the appliance to the second floor for my daughter. A first class service and delivery exactly when asked for.”

Helpful Report

Posted 4 months ago

“Washing machine delivered as stated and on time”

Helpful Report

Posted 4 months ago

“First class service as always. This is the fourth time I have ordered and it was a seamless experience. Would definitely recommend. Hard to beat on price and value.”

Helpful Report

Posted 4 months ago

“Overall a very good experience even though I had to return my product the customer service and the refund process was flawless. Thank you”

Helpful Report

Posted 4 months ago

“Quick and easy purchase”

Helpful Report

Posted 4 months ago

Appliances Direct is rated 4.2 based on 6,101 reviews