Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,101 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The humidifier that I ordered arrived the next day. I cannot recall that ever happening before on any orders. No problem with the delivery and it is working well.”

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Posted 5 months ago

“Awesome as always.”

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Posted 5 months ago

“Such a hassle free experience . Delivery was prompt and the staff who delivered were excellent, friendly and helpful. We had slight damage on our fridge , we called customer services and they sorted everything out for us immediately. I wouldn’t hesitate to recommend using this company. Fair prices also .”

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Posted 5 months ago

“Had a new cooker hood delivered as first one was damaged,but appliance direct I cannot fault.as it was collected and a new one dispatched very quickly. But unfortunately the new one was damaged inside,but I managed to sort it out.but again I cannot fault appliances direct I believe hotpoint has cut down on their packaging and this is what causes damage. But I will definitely use appliances direct again,great service and no quibble return.great to see a company treat their customers right,brilliant job.”

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Posted 5 months ago

“Mother in law needed a fridge freezer asap, they were quick and offered everything we needed to get her ready for Xmas. Thank you.”

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Posted 5 months ago

“Top customer service”

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Posted 5 months ago

“Excellent customer service and after service. I will recommend them ever so much”

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Posted 5 months ago

“Fast delivery, help in solving the problem very quickly, I am very satisfied with the store's service.”

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Posted 5 months ago

“ordered, delivered as planned. just need to get the appliance in use now but that's my call Used AD previously always spot on”

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Posted 5 months ago

“We found them to be great - very quick to respond when we had a fault in equipment - and they replaced without quibbling. Definetly would use them again”

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Posted 5 months ago

“No quibble full refund when item was opened and found unsuitable”

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Posted 5 months ago

“Fantastic company rang up to check my order 10 min after placing the order on line .kept me informed every step of the wat the two delivery drivers were polite and professional.will definitely use company again if I need anything. Delivered within 3 days week before Christmas absolutely amazing”

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Posted 5 months ago

“Fabulous fast service x def use again x”

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Posted 5 months ago

“Easy purchase, arranged delivery (limited options of tuesdays and thursdays but I do live in mid-Wales). Delivery service was good. All in all I'd definitely recommend”

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Posted 5 months ago

“I found them great, a little late though can't complain as it is nearly Christmas. Thank you.”

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Posted 5 months ago

“Price and earlier delivery then expected.”

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Posted 5 months ago

“Great rapid service. Got the right result. No quibbling from them.”

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Posted 5 months ago

“Great price on the items I wanted. Very speedy delivery. There was an issue with one item and following a couple of simple emails with customer service, a replacement was with me within 24 hours.”

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Posted 5 months ago

“Punctual arrival time . Very polite and respectful. Professional and efficient job installing appliance.”

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Posted 5 months ago

“Price and customer service”

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Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,101 reviews