Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,150 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Appliance Direct are friendly and helpful, from ordering to the delivery, everything was clearly communicated and the delivery was on time!”

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Posted 5 months ago

“Excellent service quick delivery Customer service team brilliant Thanks would definitely recommend 5*”

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Posted 5 months ago

“Bought a humidifier no issues was cheaper than elsewhere and came on time no issues”

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Posted 5 months ago

“I purchased an oil-filled panel heater for my daughter who has recently purchased a property in an old converted school in a remote village. The delivery was clearly a difficult one for the courier as the entrance wasn't easily spotted, yet he persevered having to make a phone call to me for guidance. Without further ado he located the entrance and carried the appliance to the second floor for my daughter. A first class service and delivery exactly when asked for.”

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Posted 5 months ago

“Washing machine delivered as stated and on time”

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Posted 5 months ago

“First class service as always. This is the fourth time I have ordered and it was a seamless experience. Would definitely recommend. Hard to beat on price and value.”

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Posted 5 months ago

“Overall a very good experience even though I had to return my product the customer service and the refund process was flawless. Thank you”

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Posted 6 months ago

“Quick and easy purchase”

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Posted 6 months ago

“Very good delivery team, very good customer service, and very good item I am so happy, with appliances direct everything is easy.”

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Posted 6 months ago

“I received my order faster than what i was told. I am a returning customer and have never had any problem with the goods or service received and have often found the prices to be the best online.”

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Posted 6 months ago

“Fantastic service from ordering to delivery which was so fast and prompt on time excellent customer service will definitely be using this company again excellent”

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Posted 6 months ago

“Ordering and paying was very easy. After ordering, delivery was made very quickly and without any problems.”

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Posted 6 months ago

“Needed a hoover quick. Cheapest online and delivered next day. Fantastic”

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Posted 6 months ago

“Delivery was good, although later than stated, there are a lot of roadworks in the area so this didn't matter. Appliance seems fine though I have yet to test it.”

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Posted 6 months ago

“I'm very pleased with the oven and speed of delivery. Also the customer care experience was excellent, once we were blessed to communicate by text. They reviewed my report (the racks had not been soldered) and came back to me quickly, resolving the issue within 3 days - 2 of which were the weekend.”

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Posted 6 months ago

“We purchased 2 ovens, a hobb and a microwave. When our appliances arrived one of the cookers was defective. We called them and they acted so professional and nothing was too much trouble. They sent out a replacement within a week which was in perfect condition. Great service.”

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Posted 6 months ago

“Prompt service and delivery.”

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Posted 6 months ago

“Good customer service and delivered on the scheduled date and time slot. Delivery drivers were friendly and accommodating. Would buy from Appliances Direct again.”

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Posted 6 months ago

“Excellent service from the two guys who delivered my new tumble dryer. Friendly and efficient.”

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Posted 6 months ago

“Easy to order. Arrived quickly . I was well informed of arrival times. Appliance arrived in good order, no damage and is working well (so far).”

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Posted 6 months ago

Appliances Direct is rated 4.2 based on 6,150 reviews