Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent transaction from start to finish, easy to search the website, great communication, kept informed at every stage from order to delivery. Speedy delivery considering we stay in rural Perthshire ! Will certainly use again”

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Posted 3 months ago

“Very happy service and delivery”

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Posted 4 months ago

“Very good service”

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Posted 4 months ago

“Excellent service, from ordering to delivery which I couldn't fault... Safely delivered a quality product which will serve me well...”

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Posted 4 months ago

“Very efficient service”

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Posted 4 months ago

“Ordered a slow cooker last Saturday and received it on Tuesday, free postage, so no complaints at all.”

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Posted 4 months ago

“They didn’t quibble or make it difficult for me to return an item I had bought from them. They could not have been more helpful.”

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Posted 4 months ago

“Top class service Great prices”

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Posted 4 months ago

“👌 fabulous service from start to finish delivery and installation was quicker than expected and I love my new cooker so sleek stylish and efficient easy to clean and the cleaning kit is very efficient”

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Posted 4 months ago

“Our new washing machine was faulty, (not spinning) I contacted customer care and we received a new one the next day!Excellent service!!”

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Posted 4 months ago

“Very good service from order to delivery, Ordered at 10.30am delivered 7am next day. The person who took my order was very helpful and polite.”

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Posted 4 months ago

“Customer service excellent, regular updates on the order, updated frequently, and promises delivered on. Appliance as per expectations, driver/helper polite and professional. Can’t fault it.”

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Posted 4 months ago

“Very pleased with our radiator. Once we figured out how to install. It works a treat”

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Posted 4 months ago

“Very pleased with the choice, price and delivery. Only one niggle would be to please stick circle stickers on the opposite side of where you have scored the tap hole on the sink tops. Otherwise excellent and will use again”

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Posted 4 months ago

“Great service. Prompt and efficient delivery”

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Posted 4 months ago

“5 stars 🌟 all around second time ordering from these and will definitely use them again fast and reliable take stuff into the house amazing company”

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Posted 4 months ago

“Wide range of products and competitive prices, which allows customers to find the rights product. Efficient shipping service with fast delivery. Great Customer Service and quick replacement of damaged items. Highly recommended!”

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Posted 4 months ago

“Washing machine arrived on time and in good condition. Impressed with delivery driver who lifted it by himself and placed it where I wanted. Good correspondence from AD between purchase and delivery. Overall, a good purchasing experience.”

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Posted 4 months ago

“Great prices,delivered right on time.Oven was damaged only cosmetically so discount was negotiated straight away very happy with outcome.”

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Posted 4 months ago

“Appliance was delivered sooner than expected. Very good service”

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Posted 4 months ago

Appliances Direct is rated 4.2 based on 6,401 reviews