Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,101 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful customer services when finally got through press 1 for this 2 for that etc. Definitely needs less numbers to where you want to be very confusing. Also needs explaining if pay through PayPal item can only be delivered to bill address, which was told after placing order. As my order was a present and wanted it delivered to analternative address and it was not a small item to lift. But all in all good service and reasonably priced.”

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Posted 6 months ago

“Very pleased with the oil radiator.”

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Posted 6 months ago

“First time I've used you. Purchased an oil heater which arrived perfectly on time. Once out of the box however, found the unit had a dent on the side. Contacted customer services who responded first thing next day. Initially offered cash refund if I was happy to keep, but advised I preferred a replacement. Order for collection issued immediately and replacement order issued the following day (all done over the weekend). Collection of old and delivery of replacement all proceeded well. Genuinely excellent response all the way through. Well done.”

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Posted 6 months ago

“Arrived on time with pleasant delivery men,overall a great online experience”

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Posted 6 months ago

“On time delivery of a new item. All went smoothly.”

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Posted 6 months ago

“Very easy to order online, didn't have to pay for delivery which was a nice surprise. Came on time, delivery man very polite. First time we have used Appliances Direct and we would definitely use them again.”

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Posted 6 months ago

“I had a problem with my new dehumidifier and, as usual, was expecting a battle with the supplier to get it exchanged. We've all been there, print label, take to depot, stall, quibble, etc. Appliances Direct didn't argue or stall, they sent a van to collect the faulty machine and delivered a new one. Excellent service.”

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Posted 6 months ago

“Delivered next day with in the time that they had text to say. Very polite delivery man who lifted it across my drive even though it was in the middle of construction when a delivery from a different company would only leave it on the pavement.”

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Posted 6 months ago

“Great service and a great price.”

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Posted 6 months ago

“Great service was delivered when they said good price very pleased”

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Posted 6 months ago

“Arrived on time with no issues.”

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Posted 6 months ago

“Delighted with my air fryer”

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Posted 6 months ago

“Delivered the following day even though I didn't pay for next day delivery. Happy so far.”

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Posted 6 months ago

“Very easy to order and to pay. Next day delivery. Helpful delivery man.”

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Posted 6 months ago

“The experience was seamless from beginning to end. The two delivery drivers performed their duties exceptionally well. 5/5 ⭐️”

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Posted 6 months ago

“Very competitive price. Speedy delivery.”

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Posted 6 months ago

“As always a wide selection of products to suit all pockets. Prompt delivery and removal of my old appliance. I did have an issue which was resolved very quickly by a very good customer service e team. This is my go to company whenever I need a new appliance.”

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Posted 6 months ago

“Great service as always good products at great prices, and if there's an issue it is sorted with minimal fuss.”

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Posted 6 months ago

“Excellent Meaco 2! Promptly delivered and dry’s my clothes in no time also very good at taking the moisture out of the air as I have an en-suite”

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Posted 6 months ago

“Prompt, efficient replacement of a faulty product keeping me informed all the way through.”

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Posted 6 months ago

Appliances Direct is rated 4.2 based on 6,101 reviews