Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,150 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with a new appliance which they dealt with superbly. Easy to communicate with and contactable. They accepted the video and quickly arranged drop off and pick up. Thank you very much. Have used greatly in the past and will continue to do so..”

Helpful Report

Posted 6 months ago

“Very speedy & efficient ordering and delivery process. I’m really happy with the dehumidifier after giving it a trial run. Exactly what I was wanting. Happy customer 🙂”

Helpful Report

Posted 6 months ago

“First time used this company very pleased goods arrived on time delivery driver polite and helpful will use again.”

Helpful Report

Posted 6 months ago

“Very good service, prompt delivery. Very happy up to now”

Helpful Report

Posted 6 months ago

“Very efficient service my washing machine broke on the Tuesday and my new one was delivered Thursday first thing and no delivery charge. Would definitely use this company again was cheaper than other companies too.”

Helpful Report

Posted 6 months ago

“Very good !! No issues ! Fast delivery and kept informed”

Helpful Report

Posted 6 months ago

“Excellent service quick delivery”

Helpful Report

Posted 6 months ago

“Fantastic. I booked next day delivery and it was ordered late and arrived the next day.”

Helpful Report

Posted 6 months ago

“The humidifier that I ordered arrived the next day. I cannot recall that ever happening before on any orders. No problem with the delivery and it is working well.”

Helpful Report

Posted 6 months ago

“Awesome as always.”

Helpful Report

Posted 6 months ago

“Such a hassle free experience . Delivery was prompt and the staff who delivered were excellent, friendly and helpful. We had slight damage on our fridge , we called customer services and they sorted everything out for us immediately. I wouldn’t hesitate to recommend using this company. Fair prices also .”

Helpful Report

Posted 6 months ago

“Had a new cooker hood delivered as first one was damaged,but appliance direct I cannot fault.as it was collected and a new one dispatched very quickly. But unfortunately the new one was damaged inside,but I managed to sort it out.but again I cannot fault appliances direct I believe hotpoint has cut down on their packaging and this is what causes damage. But I will definitely use appliances direct again,great service and no quibble return.great to see a company treat their customers right,brilliant job.”

Helpful Report

Posted 6 months ago

“Mother in law needed a fridge freezer asap, they were quick and offered everything we needed to get her ready for Xmas. Thank you.”

Helpful Report

Posted 7 months ago

“Top customer service”

Helpful Report

Posted 7 months ago

“Excellent customer service and after service. I will recommend them ever so much”

Helpful Report

Posted 7 months ago

“Fast delivery, help in solving the problem very quickly, I am very satisfied with the store's service.”

Helpful Report

Posted 7 months ago

“ordered, delivered as planned. just need to get the appliance in use now but that's my call Used AD previously always spot on”

Helpful Report

Posted 7 months ago

“We found them to be great - very quick to respond when we had a fault in equipment - and they replaced without quibbling. Definetly would use them again”

Helpful Report

Posted 7 months ago

“No quibble full refund when item was opened and found unsuitable”

Helpful Report

Posted 7 months ago

“Fantastic company rang up to check my order 10 min after placing the order on line .kept me informed every step of the wat the two delivery drivers were polite and professional.will definitely use company again if I need anything. Delivered within 3 days week before Christmas absolutely amazing”

Helpful Report

Posted 7 months ago

Appliances Direct is rated 4.2 based on 6,150 reviews