Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Immediately resolved a problem”

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Posted 4 months ago

“I made a mistake with my order and by the time I realised, it had left the warehouse. Customer service was excellent. They managed to cancel the despatch and got me a full refund, enabling me to start again and put the proper order in. Just about to do this”

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Posted 4 months ago

“Quick delivery, great price 3rd time buying from this company”

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Posted 4 months ago

“They delivered on time the product was excellent and the back up technical support very good.”

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Posted 4 months ago

“Very happy with my second experience with Appliances Direct. Had a call two days before delivery was due to talk me through the delivery process, which all ran like clockwork. Very happy with my new purchase. Would definitely use again.”

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Posted 4 months ago

“excellent service”

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Posted 5 months ago

“The customer service was brilliant. I had a faulty dishwasher delivered and had no luck with Hotpoint at all. Appliances Direct exchanged it without quibble and a few days later I got an exchange and now all great”

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Posted 5 months ago

“Overall quite good, item was delivered on time by 2 polite men.”

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Posted 5 months ago

“Found item I wanted at a very good price. Was well informed about the delivery too.”

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Posted 5 months ago

“Had no problem with delivery, driver notified me 30mins before delivery (which was on time slot) well packed, but on installing rangemaster D/oven noticed a blemish nr printed rangemaster name, rang company very nice person answered quickly, she was very helpfull and said could you send Photos (which i did) and she said they can replace or if we where happy to keep oven they would refund £39 ,so accepted refund, which I thought was very good as it wasnt there fault it had a blemish it came from the factory like that, so top marks from me.”

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Posted 5 months ago

“Excellent customer service - polite and helpful with a few problems I had. Everything sorted very quickly and I was very impressed.”

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Posted 5 months ago

“Very happy with the communication and quality of item delivered. One tip re the 22:00 last drop off time - perhaps check if it’s domestic or commercial. Very few commercial have access after 6pm. Thanks”

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Posted 5 months ago

“Great company, great guality products and great prices. The service was excellent and delivery was bang on,you couldn’t get better service, I will definitely recommend them to all my friends”

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Posted 5 months ago

“Good information regarding the delivery...item delivered at the time quoted ....delivery guys very friendly ....overall great price and experience from ordering to delivery”

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Posted 5 months ago

“Excellent service”

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Posted 5 months ago

“The delivery was fast and the worker did a great job ty”

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Posted 5 months ago

“Easy to order. Step by step information as to when the dryer will be delivered and that the driver would phone me about 30 mins before they would arrive. Driver and his mate arrived when they said, the were pleasant and courteous. Put the dyer where we wanted it, took the cardboard off so that we could see that there was no damage. As stress free delivery. Thanks to all.”

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Posted 5 months ago

“Can’t complain very happy with everything”

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Posted 5 months ago

“Microwave was competitively priced and is working as expected. No problems with delivery which was as promised. So as to be 5 stars.”

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Posted 5 months ago

“Very pleased with my new tumble dryer. Lots of different programmes and dries the clothes quite quickly. A bonus to be able to put them away straight after.”

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Posted 5 months ago

Appliances Direct is rated 4.2 based on 6,401 reviews