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Appliances Direct Reviews

4.2 Rating 5,702 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

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Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My appliance was faulty after of two weeks of use, got at replacement in 2 days. Customer service was really great. Would definitely recommend”

Posted 3 months ago

“Dehumifier great price and delivered ahead of schedule”

Posted 3 months ago

“They sorted out a delivery problem speedily and were very professional throughout I am very pleased with my purchase”

Posted 3 months ago

“Your service was excellent,we got exactly the right microwave.We were notified of the time by e-mail. We would definitely use Appliances Direct again.Also the price +delivery charge was such a good price.Next day delivery was wonderful,and would recommend this microwave.We made chips &fish for tea.!Mr Brooks”

Posted 3 months ago

“good price, excellent delivery within 1 day”

Posted 3 months ago

“Bought a dehumidifier. Best price I could find and delivered quickly.”

Posted 3 months ago

“Very helpful and professional:)”

Posted 3 months ago

“Really pleased with the service from Appliances Direct. I've used them many times. This time I ordered a dehumidifier on a Sunday afternoon & it was delivered next day at noon by DPD. This on just standard delivery, not next day! Price of the unit was really good too. No complaints here!”

Posted 3 months ago

“Great experience- efficient order processing and delivery; great communication and after sales support”

Posted 3 months ago

“YES 10 OUT OF 10”

Posted 3 months ago

“Ordered our dehumidifier on a Sunday afternoon & amazingly it was delivered lunchtime Monday (the next day!!). All this with just standard delivery charged. This is not the first time we have used Appliances Direct. We also bought hobs & ovens from them fairly recently. Each time their service has been excellent. Add to this the very competitive price of our dehumidifier & I've got to say they can't be bettered. PS. I'm not making this up! They really are that good.”

Posted 3 months ago

“Easy website to use. Great communication, delivery faultless. So far washer working well. No complaints.”

Posted 3 months ago

“Very friendly and supportive team. My appliance was faulty and they replace in 2 weeks. Amazing service!”

Posted 3 months ago

“Excellent product fast delivery would buy from these agsin”

Posted 3 months ago

“The only negative review that I will give is that the delivery company ( DPD ) delivered it upside down. As there is a refrigeration compressor inside the dehumidifier this could have seriously damaged the working parts. Everything else was perfect.”

Posted 3 months ago

“First time ordered from Appliances Direct. Website easy to navigate, lots to choose from, reasonable prices. Delivery time acceptable, had small issue with item bought, customer service was very helpful and quick to resolve the issue, very important this part. Trustworthy experience. Will buy again from them for sure.”

Posted 3 months ago

“Very easy to order, and was delivered on time, no problems, and is working efficiently, delivery driver very friendly, would have no problem recommending appliance direct to our friends”

Posted 3 months ago

“Another dehumidifier ordered from Appliance direct. Delivered the following morning. Delighted with the exceptional service and quality of products that I have received”

Posted 3 months ago

“Very helpful and a good product”

Posted 3 months ago

“I have used Appliance Direct in the past and when looking for a dehumidifier I chose this site to see what they had an available. They had a great selection available, with competitive prices. They offered a speedy delivery (in fact I received it even earlier than initially advised!) I’ve not had a reason to return an item.”

Posted 3 months ago

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Appliances Direct is rated 4.2 based on 5,702 reviews