Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and prompt next day delivery of AC unit.”

Helpful Report

Posted 3 months ago

“Really good communication, called within half an hour of placing the order to double check everything and advise on the delivery process. We received a timeslot first thing and several calls on the day of delivery from both the office and the driver as we are rural and they wanted to double check everything before attempting delivery. And once delivery was made we then received another call from the office within about 15 minutes to check everything was ok.”

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Posted 3 months ago

“Excellent comoany to deal with, had a parcel delivered but delivery cancelled and re delivered 2 days later which i missed, I contacted the company who acted switly in posting a replacement. I would definitely purchase from the company again.”

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Posted 3 months ago

“arrived on specific day, not exactly on time stated but weather hot and lots of road works near my location. Pleasant delivery men put the dryer exactally where I asked.”

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Posted 3 months ago

“Delivered within the time frame”

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Posted 3 months ago

“Easy search, easy purchase. A glitch in missing next day delivery. Customer services could not have been more helpful. The delay was looked into, and assured me it would be chased. The following morning they called to say it was on its way to me and it arrived about 10:30.”

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Posted 4 months ago

“Excellent service, fast delivery. Not used product yet so I cannot write a review on that yet. Thanks.”

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Posted 4 months ago

“Very nice couldn't do enuf to help thanks for quick delivery and on time.”

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Posted 4 months ago

“Ver good in every way . Price , contact and quick delivery for free . Thank you”

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Posted 4 months ago

“Quick efficient delivery!! Got delivered when it said it would, happy with my product! Easy to set up”

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Posted 4 months ago

“Excellent service very helpful over the telephonic conversation as well. Very satisfied with their service. Highly recommend”

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Posted 4 months ago

“All in all really pleased with the barbecue I bought from them, quick delivery and competitive price. Had a minor problem with the side shelves as they wouldn’t pull out and I didn’t want to force them, but after contacting customer service they explained the shelves may be tuck due to the powder coating and explained how to hold and force them out, once done they now in and out no problem.”

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Posted 4 months ago

“The item is of good quality and was packaged well. Delivery was fast.”

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Posted 4 months ago

“Web site had a good selection of fridge freezers. Selection the right model was made easy using the filters. Ordering was straightforward and goods were delivered well packaged, and with care.”

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Posted 4 months ago

“Great price, fast delivery 2days.”

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Posted 4 months ago

“Very happy with my Vax Spotwash Cleaner and Appliances Direct. There was an issue which caused a delay of 3 weeks but this was entirely due to DPD and nothing to do with Appliances Direct. DPD washed their hands of the problem they caused but Appliances Direct's Customer Services Manager could not have been more helpful and totally resolved the issue although the problem was nothing to do with their service. Based on my experience I would recommend this Company to anyone.”

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Posted 4 months ago

“I ordered a kitchen extractor fan for next day delivery before 1pm for an urgent job. Not only was it delivered on time, it was a good price and I received regular updates as the order was processed & despatched. First class service throughout, thank you!”

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Posted 4 months ago

“Easy and hassle free experience. The ordering was straight forward and the communication and updates were prompt and clear. The delivery was a positive experience, team were helpful and polite Would definitely recommend.”

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Posted 4 months ago

“Excellent service from start to finish, kept updated with delivery and prices ate really good”

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Posted 4 months ago

“Really good fridge freezer at a reasonable price”

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Posted 4 months ago

Appliances Direct is rated 4.2 based on 6,614 reviews