Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,439 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff very very helpful I will definitely recommend my friends and family”

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Posted 2 months ago

“Helpful on the phone and prompt delivery when I eventually ordered”

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Posted 2 months ago

“Chuffed to bits with microwave, service and delivery excellent”

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Posted 2 months ago

“Great product and great service thank you really happy”

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Posted 2 months ago

“I thought the ordering process was very straight forward, I was kept in the loop with everything regarding my order and it was delivered on time and delivered to a safe place.”

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Posted 2 months ago

“Great product, great price and delivery was excellent.”

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Posted 2 months ago

“Great service from order through to delivery”

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Posted 2 months ago

“Quality equipment at affordable prices, very fast delivery”

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Posted 2 months ago

“We needed a fridge freezer in a rush and these guys did a great job. Steve our delivery guy was awesome. The product is as we'd expect. But the delivery and extra charges are high! Id order again but not with next day delivery.”

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Posted 2 months ago

“Good range selection, good pricing, excellent comms and delivery - thank you appliance direct😃”

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Posted 2 months ago

“Excellent service and items at a great price.”

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Posted 2 months ago

“Very efficient service, easy to order and pay. Easy to leave delivery instructions which were followed. Great communication and delivery was very efficient. I would recommend this company.”

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Posted 2 months ago

“Great overall service for price, customer online experience and delivery.”

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Posted 2 months ago

“Happy to do business with this company.. Any problems. They sort it straight away.”

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Posted 2 months ago

“Prompt delivery excellent product”

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Posted 2 months ago

“This company is really good , I received my appliance in record time so can’t complain .”

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Posted 2 months ago

“Great company to deal with customer service was brilliant and products will definitely be using again 👍”

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Posted 2 months ago

“I ordered a cooker hood and extractor kit, paying an extra £14.99 because our postcode is deemed to be remote. The confirmation came back giving a 10 day delivery, which I queried on the same day (Saturday) To my pleasant surprise, the order came on the Tuesday. I had to return the extractor kit though and that proved pretty straightforward. All the communication, either by phone or email, was excellent ( no hanging on for ages), and it was a very positive experience.”

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Posted 2 months ago

“Recently bought a Dehumidifier. It was faulty when it arrived but Appliances Direct really pulled out the stops to get a replacement unit to me. Their customer service and communication was great, the Dehumidifier was the most reasonably priced I could find on the web.”

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Posted 2 months ago

“Fast easy good product good price.”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,439 reviews