Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,189 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,189 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery service. Well packed and exactly as described. Easy to install.”

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Posted 1 month ago

“Missing part from Aircon unit. One call (typical on hold) explained issue. Email reply confirming the issue within a couple of hours. Replacement part received in the post with 3 days. Well done”

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Posted 2 months ago

“best price in the market and delivery on time”

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Posted 2 months ago

“Excellent price and quick service, thank you.”

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Posted 2 months ago

“Ordered at 1600 hrs in the afternoon delivered at 1432hrs following day. Superb service, thank you!”

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Posted 2 months ago

“Good value, prompt delivery and courteous helpful people.”

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Posted 2 months ago

“Fantastic service . Can’t recommend appliances direct enough.”

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Posted 2 months ago

“Our freezer arrived on time. Driver phoned ahead so we were prepared and was helpful and pleasant. So far the freezer is grest”

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Posted 2 months ago

“Excellent service, good communications throughout and great delivery.”

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Posted 2 months ago

“Excellent service and great communication”

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Posted 2 months ago

“The equipment was delivered extremely quickly, and is exactly as advertised which was what I needed.”

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Posted 2 months ago

“Ordering was easy communication great delivery was quick and easy.. i needed to return the product as it wasn't suitable, the customer service polite and professional, pickup easy and refund was paid next day after return.. overall i will use appliances direct again”

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Posted 2 months ago

“Easy to deal with simple payment systems and a breeze to arrange collection”

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Posted 2 months ago

“From start to finish simple and easy I made a mistake with something I ordered and a refund was sorted in minutes 👍🏼”

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Posted 2 months ago

“Very quick, and delivery went really well 👍”

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Posted 2 months ago

“Very fast and efficient delivery”

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Posted 2 months ago

“Good prices, next day delivery, good product”

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Posted 2 months ago

“Prompt and correct”

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Posted 2 months ago

“Easy to order and fast delivery”

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Posted 3 months ago

“No Complaints, got a time slot, delivered quickly and safely, as I'm older the delivery driver even took it upstairs for me due to it being heavy.”

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Posted 3 months ago

Appliances Direct is rated 4.2 based on 6,189 reviews