Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a BoschAmerican fridge freezer a NEFF 5 burner gas hob and a Elica extractor for my kitchen remodel All appliances were purchased 6 weeks before I wanted delivery this was not a problem for them a delivery date was agreed and communication from them with updates was very good unfortunately the extraction fan was damaged on delivery a quick phone call and collection was arranged for the next day as soon as it had arrived back at the warehouse a replacement was sent overnight no questions no problems Thoroughly recommend and will use again if needed”

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Posted 2 months ago

“Excellent service, my induction hob arrived next day even though I didn't ask for next day delivery. Great product at a great price 👍”

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Posted 2 months ago

“Excellent service. I got a refurbished item but unfortunately there were some technical issues and I was refunded straight away.”

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Posted 2 months ago

“Excellent delivery and service thank you”

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Posted 2 months ago

“Very good service, kept informed re delivery. All good.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“User friendly website, easy ordering, super fast delivery and packaged well! Very happy with my Ninja kettle!”

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Posted 2 months ago

“We needed to replace our old, unreliable gas cooker with a brand new all-electric cooker. Searching online, Appliances Direct seemed to offer not only the best price for the cooker we had in mind but also the cheapest options for delivery and recycling the old cooker. So we went with Appliances Direct and we have had no reason to regret our decision. We were able to arrange delivery on a day convenient for us and the time slot during which we could expect the courier was made very clear and, as promised, the delivery crew called us half an hour before their arrival yesterday morning (10th August). The two delivery guys couldn't have been more efficient or helpful - negotiating the stairs to our first floor flat (we don't have a lift) didn't faze them. They even offered to unpack the new cooker and move it into position, .an offer we declined as we have arranged for our electrician to visit us later in the week to do check all our electrics and plug in the cooker at the same time. No issue taking away the old cooker either. Highly recommended.”

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Posted 2 months ago

“Super quick delivery and competitively priced with most importantly an excellent courier delivery service with superb communication. Would buy again.”

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Posted 2 months ago

“My hob was delivered on time and in perfect condition. Sadly I had to return it due to personal reasons but that experience was just as easy and successful so I would use this company again.”

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Posted 2 months ago

“Bought a new phone which was brand new in box and well packaged(and for a great price). Paid on a Friday for it to be delivered on the Wednesday (the cheapest option) and they sent it on the same day and it was delivered Saturday! Let me know through the whole process and will definitely use them again”

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Posted 2 months ago

“Excellent service, easy to use website to make purchases and kept in touch all the way regarding order progress. Unfortunately courier company got delayed but were very helpful on the phone. Can thoroughly recommend buying again from this company.”

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Posted 2 months ago

“The product is great much better than my old tumble dryer. Good prompt delivery. a five star service.”

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Posted 2 months ago

“Delivery was great the lad was very helpful”

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Posted 2 months ago

“Ordered on Sunday afternoon, arrived just after lunch on Monday. Excellent service.”

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Posted 2 months ago

“They went the extra mile to get the appliance where I wanted it”

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Posted 2 months ago

“Very pleased the delivery man delivered my new fridge freezer and took away my old one Thank You”

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Posted 2 months ago

“I bought some air conditioning units. First they showed in stock, and they actually were, which in this time is fantastic. Delivery was next day, just like they promised, which was also great. Overall I’m extremely happy with their service and the competitive prices they offer. I’m a real customer too, two orders not just one, and will definitely use again.”

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Posted 2 months ago

“Great competitive price and quick delivery”

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Posted 2 months ago

“Super quick delivery. Received exactly as described”

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Posted 2 months ago

Appliances Direct is rated 4.2 based on 6,614 reviews