Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,101 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exchanged a lpg gas oven that was faulty within warranty after pacifica who have the contract for warranty repair made the decision it was not repairable. Appliances Direct sorted it all out and I have no qualms about doing future business again with them. The team here especially Anna who I dealt with were superb. Thankyou very much we are now cooking on gas again!”

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Posted 7 months ago

“Delivery was quick and on time. Dehumidifier excellent and working well Meaco appliance seem to be on top the their game. Would recommend this company I have placed three different orders for three different appliances over a period of time and all three I have been completely satisfied.”

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Posted 7 months ago

“The Team took away my old freezer, unpacked the new freezer, took away the packing and lifted the new freezer upstairs to my preferred position. They were in and out in no time.”

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Posted 7 months ago

“A good price with incredibly fast delivery (was delivered within 24 hours of placing the order). We can recommend Appliance Direct.”

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Posted 7 months ago

“Ease of ordering and delivery within 4 days”

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Posted 7 months ago

“As usual company very helpful after I had to contact them due to their on line site not working properly on my PC. Prompt delivery. Have use dthem many times and would reccomend them to anyone.”

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Posted 7 months ago

“An absolute pleasure of a company to deal with, they were fast and efficient with my order and kept me up to date with the delivery, and when a problem arose they handled with friendly customer service that was fast, easy and efficient. I would definitely buy from them again and I've also recommended them to friends and family.. A+++++”

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Posted 7 months ago

“Great product and great service ! Received my product in 2 days ! Thank you”

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Posted 7 months ago

“Bought first from online shop. Cheaper than other online sites. Delivery was 2 days earlier than expected too.”

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Posted 7 months ago

“After having a problem with a new hob and not the best service from the manufacturers service department who referred me to Appliances Direct who then had to refer the claim to the manufacturer replacement stock not available for a couple of weeks! Appliances Direct were then very helpful by supplying an alternative hob and once the order was updated the hob arrived in 48hrs and is now fitted and working. Thank you Appliances Direct.”

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Posted 7 months ago

“Great communication throughout. Very easy experience. Delivery drivers were excellent. Polite, helpful & fitted my fridge exactly where I wanted it. Took old one away along with all the packaging. Great service”

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Posted 7 months ago

“Easy transaction and good comms”

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Posted 8 months ago

“Fast & efficient service. Thank you.”

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Posted 8 months ago

“Quick delivery, great product - thank you”

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Posted 8 months ago

“I cannot fault the whole experience and would be more than happy to buy from them again”

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Posted 8 months ago

“Delivered on time and pleased with the amount we paid, very professional, would use this company again.”

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Posted 8 months ago

“Have used this company before and as before they provided a simple and almost painless service (had to put my hand in my pocket!) Well pleased with product (refurbished Liebherr fridge freezer) . Very happy Mike W”

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Posted 8 months ago

“Cheapest extractors on line that i needed and in stock and colected next day”

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Posted 8 months ago

“Bought about 4 items from this company and returned 1 item due to poor delivery damaged Received replacement really quickly extractor I bought was really good. Hope this helps.”

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Posted 8 months ago

“Good prompt service. Delivery team from Luton very helpful, they raised the issue I had no appliance to return and I received reimbursement into my account within 3 days. NO COMPLAINTS from me at all.”

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Posted 8 months ago

Appliances Direct is rated 4.2 based on 6,101 reviews