Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,194 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,194 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, before and on delivery! 😁”

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Posted 8 months ago

“100% satisfied customer . I would recommend to all .”

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Posted 8 months ago

“Extremely prompt service. Item delivered very quickly and when there was a problem it was resolved instantly and to our entire satisfaction.”

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Posted 8 months ago

“First dehumidifier was delivered broken no fault of Appliances Direct a quick phone call and new one sent next day and broken one uploaded.Can't fault them in price and fast delivery.DPD on the other hand managed to deliver said broken dehumidifier and first attempt was a leather jacket??????”

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Posted 8 months ago

“Was a little unsure. Spoke to customer services lady who was extremely helpful. The dehydrator arrived the very next day and am very pleased with it.”

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Posted 8 months ago

“Great service all round”

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Posted 8 months ago

“Great product, great value. Quick delivery”

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Posted 9 months ago

“Good price, on time, free delivery.”

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Posted 9 months ago

“The service was very good and the website informative. Good communication and fast delivery.”

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Posted 9 months ago

“Had a problem with our dehumidifier, it was sorted and a replacement sent out. Excellent communication throughout and quick service. Would definitely use them again in the future.”

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Posted 9 months ago

“Excellent service ordered new single electric oven on Sunday late afternoon on Internet was delivered next day Monday by 2pm very very happy with how efficient Appliance Direct were from.order to.delicery will definitely be using again & recommending to friends & family 👍😊”

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Posted 9 months ago

“After sales customer service was exceptional; we had a problem with our new dishwasher and it was resolved quickly and efficiently by the extremely helpful staff.”

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Posted 9 months ago

“Excellent delivery, great price”

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Posted 9 months ago

“Absolute pleasure to work with x the service staff where amazing so friendly too nothing to complain about defo use again”

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Posted 9 months ago

“I was happy with the vast range of appliances available, and very impressed with the quick delivery, 24 hours later. I will definitely use Appliance Direct again!”

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Posted 9 months ago

“Good price for a Hotpoint dishwasher. Next day delivery with two helpful and cheerful delivery men unloaded the dishwasher and took it into my kitchen. Good communication with texts and phone calls keeping me informed of tracking and delivery was on time.”

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Posted 9 months ago

“Great service - from the discount I got ( which was cheaper than Ninja) to the delivery everything was smooth kept updated 5* DPD were the delivery company and they themselves give a 5* service to our address anyway. It’s a present so not opened it yet! But really pleased so far !”

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Posted 9 months ago

“there was a problem with the dehumidifier, no problem they swapped it out next day. 100% trouble free. having problems is unfortunate but happens, how a company deals with them makes all the difference”

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Posted 9 months ago

“My Air Fryer arrived this morning at 8.01am. The driver was just putting it back in his van, he didn't wait long after knocking . I can hear the doorbell better.. I take a minute or two to get downstairs. Anyway I knocked on the window and he brought it back for me so I was very pleased with the courier. The Air Fryer is lovely, Ninja. Delivery from Appliances Direct was speedy, thank you. I have had things from Applliances Direct before and always been pleased with the item and the speedy delivery. Delivered the next working day.”

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Posted 9 months ago

“Very helpful customer services when finally got through press 1 for this 2 for that etc. Definitely needs less numbers to where you want to be very confusing. Also needs explaining if pay through PayPal item can only be delivered to bill address, which was told after placing order. As my order was a present and wanted it delivered to analternative address and it was not a small item to lift. But all in all good service and reasonably priced.”

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Posted 9 months ago

Appliances Direct is rated 4.2 based on 6,194 reviews