Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy to do business with this company.. Any problems. They sort it straight away.”

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Posted 8 months ago

“Prompt delivery excellent product”

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Posted 8 months ago

“This company is really good , I received my appliance in record time so can’t complain .”

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Posted 8 months ago

“Great company to deal with customer service was brilliant and products will definitely be using again 👍”

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Posted 8 months ago

“I ordered a cooker hood and extractor kit, paying an extra £14.99 because our postcode is deemed to be remote. The confirmation came back giving a 10 day delivery, which I queried on the same day (Saturday) To my pleasant surprise, the order came on the Tuesday. I had to return the extractor kit though and that proved pretty straightforward. All the communication, either by phone or email, was excellent ( no hanging on for ages), and it was a very positive experience.”

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Posted 8 months ago

“Recently bought a Dehumidifier. It was faulty when it arrived but Appliances Direct really pulled out the stops to get a replacement unit to me. Their customer service and communication was great, the Dehumidifier was the most reasonably priced I could find on the web.”

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Posted 8 months ago

“Fast easy good product good price.”

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Posted 8 months ago

“Had one of the most polite and helpful drivers.”

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Posted 8 months ago

“Due to a manufacturing fault, only detected by an appointed engineer by AEG, after having the fridge 18 months, Appliances Direct, being the retailer, arranged to collect the faulty fridge and I chose another from them which was delivered the same day. As the fridge cost less than the original fridge Appliances Direct refunded the difference with no problem at all. So I would have no hesitation in recommending this company.”

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Posted 8 months ago

“Very happy with this company. Thank you .”

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Posted 9 months ago

“Arrived safely unfortunately the delivery driver didn't leave me enough time to open the front door so drove off delivery was made next day”

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Posted 9 months ago

“Purchased a number of items now - they seem to be my first choice. Delivery on time and the two agents, aware of the very wet conditions, asked beforehand if they could trolly the new W machine in - despite my agreement they carried it instead. Much appreciated. Old machine taken away and new one unpacked and delivered to the utility room as requested. Only one tiny issue - please do not phone me twice regarding an extended warranty!”

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Posted 9 months ago

“I cannot fault Appliances Direct. I had purchased a new ceramic hob but it arrived with the glass top smashed into numerous pieces. A quick phone call and they arranged a return. The replacement hob arrived very quickly and in one piece.”

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Posted 9 months ago

“Great company & a quick delivery service 10/10”

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Posted 9 months ago

“New washing machine delivered yesterday excellent service from purchase full updating about delivery and delivery team very polite and helpful”

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Posted 9 months ago

“This was my third appliance I bought from this company and their service remains impeccable. This time something went not quite right with the item I bought (cosmetic damage on arrival). After getting in touch with them they agreed to a slight reduction in the price so I could keep the item. It took one more phone call as they didn’t get in touch with the 24 hours time they had said they would, but after that the money was in my account the next day. Both people I spoke to on the phone were very professional and helpful. My measure of a company is often when things go wrong and these guys have done well. I will recommend.”

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Posted 9 months ago

“I received a faulty cooker, but after contacting customer service, it was quickly replaced with a fully functional one. I'm satisfied.”

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Posted 9 months ago

“I have used appliance direct several times for larger appliances, competitive pricing, good stock and easy to order and collect. I must say in an age where people are quick to complain when i called to collect the dishwasher the chap at reception / collection was very friendly, talkative and helpful. Even helped me into the car with it. It was like collecting something from a friend. A credit to your company.”

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Posted 9 months ago

“Thank heavens for Appliances Direct pro-active stance in regard to problems we had with a Hoover Washing machine which had an obvious defect as I was going into an effective black hole when trying to resolve the issue originally via the so called Hoover "customer services" system, who were proving to be exceptionally difficult to deal with and seemed to be more intent on selling me extended warranties instead of resolving the issue. I reported the issues being experienced with the Hoover "system" and Appliances Direct replaced the machine in a timely manner.”

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Posted 9 months ago

“I had problems with the dryer, I contacted them, told them what the problem was and it was solved, thank you”

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Posted 9 months ago

Appliances Direct is rated 4.2 based on 6,615 reviews