Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,300 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time, driver very helpful.”

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Posted 9 months ago

“Brilliant, can pick a delivery date to suit you. Thanks”

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Posted 9 months ago

“Good and really really quick. Had to pay 3 pounds more. But it came next day. All good for now”

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Posted 9 months ago

“Even though there was a delay, great communication and delivery fee knocked off”

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Posted 10 months ago

“Excellent service from start to finish.”

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Posted 10 months ago

“Very pleased with our hod any for the quick response from order to delivery. Definitely purchase from you again”

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Posted 10 months ago

“Well packaged item arrived in less than 24 hours. Many thanks”

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Posted 10 months ago

“I received the items I ordered quickly and without a problem. Good communication throughout the process. Good buying experience.”

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Posted 10 months ago

“The staff at Appliance Direct are friendly and helpful, from ordering to the delivery, everything was clearly communicated and the delivery was on time!”

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Posted 10 months ago

“Excellent service quick delivery Customer service team brilliant Thanks would definitely recommend 5*”

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Posted 10 months ago

“Bought a humidifier no issues was cheaper than elsewhere and came on time no issues”

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Posted 10 months ago

“I purchased an oil-filled panel heater for my daughter who has recently purchased a property in an old converted school in a remote village. The delivery was clearly a difficult one for the courier as the entrance wasn't easily spotted, yet he persevered having to make a phone call to me for guidance. Without further ado he located the entrance and carried the appliance to the second floor for my daughter. A first class service and delivery exactly when asked for.”

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Posted 10 months ago

“Washing machine delivered as stated and on time”

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Posted 10 months ago

“First class service as always. This is the fourth time I have ordered and it was a seamless experience. Would definitely recommend. Hard to beat on price and value.”

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Posted 10 months ago

“Overall a very good experience even though I had to return my product the customer service and the refund process was flawless. Thank you”

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Posted 10 months ago

“Quick and easy purchase”

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Posted 10 months ago

“Very good delivery team, very good customer service, and very good item I am so happy, with appliances direct everything is easy.”

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Posted 10 months ago

“I received my order faster than what i was told. I am a returning customer and have never had any problem with the goods or service received and have often found the prices to be the best online.”

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Posted 10 months ago

“Fantastic service from ordering to delivery which was so fast and prompt on time excellent customer service will definitely be using this company again excellent”

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Posted 10 months ago

“Ordering and paying was very easy. After ordering, delivery was made very quickly and without any problems.”

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Posted 10 months ago

Appliances Direct is rated 4.2 based on 6,300 reviews