Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,401 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service . Can’t recommend appliances direct enough.”

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Posted 8 months ago

“Our freezer arrived on time. Driver phoned ahead so we were prepared and was helpful and pleasant. So far the freezer is grest”

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Posted 8 months ago

“Excellent service, good communications throughout and great delivery.”

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Posted 8 months ago

“Excellent service and great communication”

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Posted 8 months ago

“The equipment was delivered extremely quickly, and is exactly as advertised which was what I needed.”

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Posted 8 months ago

“Ordering was easy communication great delivery was quick and easy.. i needed to return the product as it wasn't suitable, the customer service polite and professional, pickup easy and refund was paid next day after return.. overall i will use appliances direct again”

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Posted 8 months ago

“Easy to deal with simple payment systems and a breeze to arrange collection”

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Posted 8 months ago

“From start to finish simple and easy I made a mistake with something I ordered and a refund was sorted in minutes 👍🏼”

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Posted 8 months ago

“Very quick, and delivery went really well 👍”

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Posted 8 months ago

“Very fast and efficient delivery”

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Posted 9 months ago

“Good prices, next day delivery, good product”

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Posted 9 months ago

“Prompt and correct”

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Posted 9 months ago

“Easy to order and fast delivery”

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Posted 9 months ago

“No Complaints, got a time slot, delivered quickly and safely, as I'm older the delivery driver even took it upstairs for me due to it being heavy.”

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Posted 9 months ago

“Great price. Great delivery. All round Great service”

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Posted 9 months ago

“Quick service, great products and also received a call to confirm what to do for delivery. Highly recommend”

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Posted 9 months ago

“Efficient, responsive and helpful. High standared of customer service.”

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Posted 9 months ago

“The Samsung QLED TV was at a very good price - the phone was more of an average price. Arranged a nominated day delivery and this was exactly on time. The two packages arrived in perfect condition. So very good value overall.”

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Posted 9 months ago

“A very good service, I'd recommend it to a friend. And family delivered on time”

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Posted 9 months ago

“Not good , flooring damaged by driver who denied doing it .not very helpful when complaining.”

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Posted 9 months ago

Appliances Direct is rated 4.2 based on 6,401 reviews