Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a refurbished microwave it got faulty after 5 months. This company replaced it immediately with a new one. Im very pleased with the service.”

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Posted 9 months ago

“As promised, my tv was delivered the next day.”

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Posted 9 months ago

“Our item arrived slightly damaged but that’s where the negativity ends. I called customer service & within minutes, whilst still on hold, an email with a new order was received. My new machine was with me bright & early the next day. Exceptional service! Would highly recommend this company.”

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Posted 9 months ago

“Straight forward purchase, delivered on time by a great driver.”

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Posted 9 months ago

“Cooker hood ordered, delivered on time. Cannot fault the service”

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Posted 9 months ago

“The whole experience was excellent from start to finish the dehumidifier we ordered was delivered within 2 days of placing the order, and I was kept informed of what was happening at every stage. I cannot fault this company in any way whatsoever, from product quality to price and customer service, we will most certainly be using them again at some point.”

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Posted 9 months ago

“The service was very good overall and the delivery very efficient”

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Posted 9 months ago

“Went above and beyond to ensure that I had a cooker for Christmas. Arranged for collection of dual fuel i had ordered but was unable to get fitted and delivered gas option. Refund was issued quickly. Excellent customer service”

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Posted 9 months ago

“very helpful member of the team when I had a problem with a failed delivery was solved quickly and refund was received in 2 days Next delivery on time lots of messages updating me Friendly delivery team Follow up call to check everything was ok Would shop here again”

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Posted 9 months ago

“Well impressed with the whole service. Was needing a fridge a few days before Xmas and this lot had the best delivery slot. Ordered it online and to be honest not nearly 100% sure it would arrive. A follow up call the next day to confirm delivery date and rough time and news driver would call around d half hour before drop. True to word next day driver called, and delivered fridge into the kitchen. Not sure if I was just lucky with he driver, but he was spot on, careful with product, polite, happy, and very respectful of property while delivering. Would Def use again, you get used to putting up with ordering online and deliveries, but hand on heart this is one of the best and easiest orders I've made. Top job.”

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Posted 9 months ago

“Very good service delivered on Time and with a smile so thank you”

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Posted 9 months ago

“Good price, excellent service, very good product (Hisense TV) very fast overnight delivery for only £5.”

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Posted 10 months ago

“Excellent service by Appliances Direct, but poor delivery service by ArrowXL. Appliances Direct urgently need to sort out the delivery service”

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Posted 10 months ago

“This is my second time buying a fridge from Appliances Direct. The service is really great and they did help me when my fridge got lost by the delivery company. I cancelled it and then re-ordered one which arrived the next day.”

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Posted 10 months ago

“Excellent service”

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Posted 10 months ago

“Excellent service”

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Posted 10 months ago

“Great place to order no problems at all”

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Posted 10 months ago

“After a damaged & unusable delivery, customer services were straight on it, apologised & within days my replacement was delivered in the correct packaging too, so could not fault them for reacting straight away in a positive way!”

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Posted 10 months ago

“Had a problem with oven not being available for 5 weeks customer service department lady was excellent and sort us with a replacement that was available for collection next day”

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Posted 10 months ago

“After buying a wine cooler in July 2025, it became faulty. Contacted Appliance Direct and within a week the replacement had been delivered and the faulty one connected. Incredible customer service.”

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Posted 10 months ago

Appliances Direct is rated 4.2 based on 6,615 reviews