Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,103 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a Smeg fridge freezer from this company , it arrived fine just 2 days after we ordered it, however it turned out to be faulty , Appliancesdirect direct contacted Smeg to arrange for an engineer to call to verify the fault , this he did , Appliancesdirect arranged it to be returned and we received our full refund 3 working days later , well done Appliancesdirect, thank you .”

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Posted 9 months ago

“Swift shipping, i was advised 3-5 days and arrived next morning despite ordering on a Sunday. Great end to end service.”

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Posted 9 months ago

“Absolutely love my new retro fridge freezer, it was exactly what I was hoping it would be, delivery went smoothly too. Thankyou I will definitely be ordering in the future.”

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Posted 10 months ago

“Good range of products at competitive prices. Delivered well within schedule and at notified time.”

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Posted 10 months ago

“Very happy from placing the order to receiving it,. Great customer service, the driver called before delivery, and we're very friendly and polite and helpful bless them.,they took my cooker all the way to the kitchen carrying it very carefully. I haven't tried my cooker yet helpful it will be great as the customer service Thank you”

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Posted 10 months ago

“Originally bought a dehumidifier from Appliances Direct and was pleased with product and quick delivery, however after 6 months the product stopped working and I thought I was in for a long arduous process. Well I couldn’t have been more wrong , they bent over backwards to make sure I had a replacement as quickly as possible, emails were answered straight away and I was kept informed as to the progress of my new dehumidifier all the way. I cannot fault them as a company, great range of products at reasonable prices and as important, great customer services.”

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Posted 10 months ago

“Fabulous, great prices, delivered the next day.”

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Posted 10 months ago

“Very good”

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Posted 10 months ago

“Has arrived on time”

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Posted 10 months ago

“I reported the mower not working after first time use three weeks after receiving it as we had been away. Four days later new one arrived and all working correctly. Great service throughout well done Appliances Direct”

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Posted 10 months ago

“Kept me up to date re delivery which was actually a lot earlier than I expected. Delivery guys were friendly and helpful.”

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Posted 10 months ago

“Couldn’t fault the 2 gents on their handling of the freezer Very polite. Appliance Direct extremely efficient to deal with no problems at all being the older lady it was very straightforward. We are both pleased with the freezer”

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Posted 10 months ago

“Very good service”

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Posted 10 months ago

“Fridge Freezer arrived on time with helpul and considerate delivery men”

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Posted 10 months ago

“Excellent service, good communication throughout.”

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Posted 10 months ago

“Works well Easy to order . Swift delivery.”

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Posted 10 months ago

“I ordered a new fridge freezer hotpoint. Lovely arrived well no issues yet. They are good with communication also. I bought a gas cooker from them 6 months ago also very good no issues. Nice delivery service. I will use them again and again due to good pricing.”

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Posted 10 months ago

“Good price, fast delivery. Very happy”

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Posted 10 months ago

“Wide range of appliances to choose from at very reasonable prices My experience in sourcing a new hob to unit being delivered has been quick and smooth. Very happy customer and received great service.”

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Posted 10 months ago

“Great service as always”

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Posted 10 months ago

Appliances Direct is rated 4.2 based on 6,103 reviews