Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was brilliant. I had a faulty dishwasher delivered and had no luck with Hotpoint at all. Appliances Direct exchanged it without quibble and a few days later I got an exchange and now all great”

Helpful Report

Posted 1 year ago

“Overall quite good, item was delivered on time by 2 polite men.”

Helpful Report

Posted 1 year ago

“Found item I wanted at a very good price. Was well informed about the delivery too.”

Helpful Report

Posted 1 year ago

“Had no problem with delivery, driver notified me 30mins before delivery (which was on time slot) well packed, but on installing rangemaster D/oven noticed a blemish nr printed rangemaster name, rang company very nice person answered quickly, she was very helpfull and said could you send Photos (which i did) and she said they can replace or if we where happy to keep oven they would refund £39 ,so accepted refund, which I thought was very good as it wasnt there fault it had a blemish it came from the factory like that, so top marks from me.”

Helpful Report

Posted 1 year ago

“Excellent customer service - polite and helpful with a few problems I had. Everything sorted very quickly and I was very impressed.”

Helpful Report

Posted 1 year ago

“Very happy with the communication and quality of item delivered. One tip re the 22:00 last drop off time - perhaps check if it’s domestic or commercial. Very few commercial have access after 6pm. Thanks”

Helpful Report

Posted 1 year ago

“Great company, great guality products and great prices. The service was excellent and delivery was bang on,you couldn’t get better service, I will definitely recommend them to all my friends”

Helpful Report

Posted 1 year ago

“Good information regarding the delivery...item delivered at the time quoted ....delivery guys very friendly ....overall great price and experience from ordering to delivery”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“The delivery was fast and the worker did a great job ty”

Helpful Report

Posted 1 year ago

“Easy to order. Step by step information as to when the dryer will be delivered and that the driver would phone me about 30 mins before they would arrive. Driver and his mate arrived when they said, the were pleasant and courteous. Put the dyer where we wanted it, took the cardboard off so that we could see that there was no damage. As stress free delivery. Thanks to all.”

Helpful Report

Posted 1 year ago

“Can’t complain very happy with everything”

Helpful Report

Posted 1 year ago

“Microwave was competitively priced and is working as expected. No problems with delivery which was as promised. So as to be 5 stars.”

Helpful Report

Posted 1 year ago

“Very pleased with my new tumble dryer. Lots of different programmes and dries the clothes quite quickly. A bonus to be able to put them away straight after.”

Helpful Report

Posted 1 year ago

“Bought several items over last few years. The condition is exactly as reported. If there are slight scratches or small dents they are generally hidden when installed in kitchen. Might just be tgat packaging is missing. Items are still guaranteed. Customer service excellent (but beware premium tel no),delivery on time and helpful operatives. Saves money!”

Helpful Report

Posted 1 year ago

“Super easy to order. Customer service was excellent in keeping us updated. Driver who delivered our fridge freezer was polite friendly and helpful. A credit to the company.”

Helpful Report

Posted 1 year ago

“Everything went according to plan, no problems at all, thank you.”

Helpful Report

Posted 1 year ago

“I ordered an extraction hood at 4.30pm and it arrived in perfect condition at 9.45am the following morning. Considering it was the lowest price I could find, I am more than happy!”

Helpful Report

Posted 1 year ago

“Perfect one what I needed. Thanks.”

Helpful Report

Posted 1 year ago

“Very clear website to choose item required. When ordering, I could pick the day I wanted to receive my item. Got an email confirmation immediately. I also received a phone call to see if I wanted the item earlier. Then confirmation of time slot on delivery day, which they kept to. Very pleasant delivery driver. All very easy, so I am very happy.”

Helpful Report

Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,615 reviews