Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Washing Machine arrived and up to now very happy with it. Good points: easy ordering; excellent that we could purchase a next day delivery service, and you kept us up to date with respect to despatch. The negative for us was in respect of the courier, Arrow XL. We received a couple of texts and emails from them the night before advising delivery between 10:45 and 12:45 the next day, and that we’d receive a call 30 minutes or so before arrival. By 12:45, no call, no delivery, no update from the courier. Was it still going to be delivered and if so when? I called the courier’s head office and was advised they’d call the crew and phone us back within 10 minutes. At 13:40, having had no call from the crew or call back from their head office, the delivery arrived. I advised the crew I still hadn’t disconnected the old machine because it meant I had to switch the water off for the whole house and I was waiting for the 30 minute call, it would take me 10 minutes to disconnect. The crew said they’d tried to call my mobile, but I had no missed calls AND I have call waiting should I have been on another call. The delivery into the house etc went without a hitch and the crew were quite pleasant. We had no concerns the courier did not arrive in the time interval advised. We did have concerns we were not kept up to date by the courier of the revised time of arrival AND we didn’t receive the 30 minute advance call they said they would give. We are considering ordering an American fridge freezer thru yourselves end of September and we’d hope if we do the delivery might run more smoothly.”

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Posted 1 year ago

“Ordered a smart tv needed a payment option which suited my personal situation. Courier was friendly and approachable. I was notified clearly throughout the order process. Easy and efficient. Will be using again for my next purchase. Thank you.”

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Posted 1 year ago

“The engineers kept me informed about their ETA and arrived on time. The job was completed with efficisncy and the old freezer and th packaging was taken for recycling”

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Posted 1 year ago

“Appliance Direct were excellent from the start. Advised me on which integrated fridge freezer to buy delivery was like next day and they fitted new fridge freezer easily and professionally, and took old fridge freezer away. Price was reasonable too. Other companies, either just deliver, just fit and not deliver and others don't take away old appliances. This company does it all, the whole package that I needed. Highly recommend them. Well done. I don't often leave any reviews but Appliance Direct deserve this review. Thank you.”

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Posted 1 year ago

“I have used this company before i find they are good reasonable company who offer a professional service”

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Posted 1 year ago

“Good design, good price and delivered by two affable chaps. The two wine refrigerators are very pleasing to the eye and work well 👍😊”

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Posted 1 year ago

“Lovely fridge freezer. Chap unpacked & placed in correct place & gave good advice.”

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Posted 1 year ago

“Ordered on Sunday and delivered by DPD on Monday afternoon great service all round. This is the second time I’ve used Appliance direct. So far very happy. 👍.”

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Posted 1 year ago

“No problems:trouble free communications all the time thk you”

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Posted 1 year ago

“Good company to use.”

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Posted 1 year ago

“Bought a fridge freezer from them. Can't really fault them at all. I had to contact them twice for: 1. To get the free removal of my old appliance (because the code didn't work on the website); and 2. After delivery I noticed a TINY brown spot inside the fridge. On both occasions, they resolved things for me very quickly. Easy.”

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Posted 1 year ago

“On time and professional”

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Posted 1 year ago

“So pleased with Appliances Direct, every time! Great on price, dispatch, communication, service and delivery. For me, there is no reason whatsoever to look elsewhere. Amazing job!”

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Posted 1 year ago

“Personally I could fault any of the process with my dealings with Appliances Direct. I found using the website very easy to use along with various options that were offered. It was so refreshing not to have been exposed to any sales pressuring techniques that go on in other companies. Finally, the attention to detail about the time of delivery was excellent, together with the courteous nature of the driver. First class service, and I give Appliances DIrect 20 out of 10. Thank you. Steve. A happy customer.”

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Posted 1 year ago

“great service, good communication and loved the live tracking to help with our expected timed delivery. Appliances all good”

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Posted 1 year ago

“Good experience. Easy to buy online at a good price. Excellent communication throughout. Delivered on time by DPD, pass code required to secure goods on delivery. Thank you Appliances Direct”

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Posted 1 year ago

“Very efficient”

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Posted 1 year ago

“Easy ordering, competitive prices.”

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Posted 1 year ago

“They had an appliance others didn’t, quick delivery, reasonable price.”

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Posted 1 year ago

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

Appliances Direct 5 star review on 18th July 2025

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,615 reviews