Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy communication great delivery was quick and easy.. i needed to return the product as it wasn't suitable, the customer service polite and professional, pickup easy and refund was paid next day after return.. overall i will use appliances direct again”

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Posted 1 year ago

“Easy to deal with simple payment systems and a breeze to arrange collection”

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Posted 1 year ago

“From start to finish simple and easy I made a mistake with something I ordered and a refund was sorted in minutes 👍🏼”

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Posted 1 year ago

“Very quick, and delivery went really well 👍”

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Posted 1 year ago

“Very fast and efficient delivery”

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Posted 1 year ago

“Good prices, next day delivery, good product”

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Posted 1 year ago

“Prompt and correct”

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Posted 1 year ago

“Easy to order and fast delivery”

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Posted 1 year ago

“No Complaints, got a time slot, delivered quickly and safely, as I'm older the delivery driver even took it upstairs for me due to it being heavy.”

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Posted 1 year ago

“Great price. Great delivery. All round Great service”

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Posted 1 year ago

“Quick service, great products and also received a call to confirm what to do for delivery. Highly recommend”

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Posted 1 year ago

“Efficient, responsive and helpful. High standared of customer service.”

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Posted 1 year ago

“The Samsung QLED TV was at a very good price - the phone was more of an average price. Arranged a nominated day delivery and this was exactly on time. The two packages arrived in perfect condition. So very good value overall.”

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Posted 1 year ago

“A very good service, I'd recommend it to a friend. And family delivered on time”

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Posted 1 year ago

“Not good , flooring damaged by driver who denied doing it .not very helpful when complaining.”

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Posted 1 year ago

“Ordered the wrong item as I was given incorrect sizing by my tenant but the installation team were great & the customer service team replaced the item & the team were out within a couple of weeks to fit the correct one - very happy customer!”

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Posted 1 year ago

“Quite an awkward delivery but the 2 guys who came were great.”

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Posted 1 year ago

“Good choice of new and refurbished appliances Easy to order and swift delivery”

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Posted 1 year ago

“Good price, good item, delivered on time and followed instructions”

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Posted 1 year ago

“I messed up and ordered incorrectly. My fault completely! It was put right with no fuss at all, and all at no charge. Excellent customer service!! Now very Happy with the correct appliance!”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,616 reviews