Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, was kept upto date at each stage. I’m so pleased with my purchase. I highly recommend Appliances Direct and will definitely shop again”

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Posted 1 year ago

“Very easy from the start to finish! The delivery drivers were very good”

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Posted 1 year ago

“Received phone call to tell me delivery was on it's way and how long driver would be. Delivery was spot on time, driver very courteous and delivered parcels to my garage. Can't fault delivery to be honest! Parcels not checked as there were too many to check as driver had to get on with his deliveries.....”

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Posted 1 year ago

“Excellent all round service. Customer support great.”

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Posted 1 year ago

“Excellent service. Easy to order and pay. Quick delivery time and very helpful efficient delivery people. Would thoroughly recommend.”

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Posted 1 year ago

“Ordered a hob which came very quickly and happy with the service. Would recommend.”

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Posted 1 year ago

“delivered on time no problem all okay.”

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Posted 1 year ago

“I was not dealing directly with Appliances Direct, but my tenants were, and they are very happy about how everything was handled.”

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Posted 1 year ago

“Very quick delivery service. Well packed and exactly as described. Easy to install.”

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Posted 1 year ago

“Missing part from Aircon unit. One call (typical on hold) explained issue. Email reply confirming the issue within a couple of hours. Replacement part received in the post with 3 days. Well done”

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Posted 1 year ago

“best price in the market and delivery on time”

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Posted 1 year ago

“Excellent price and quick service, thank you.”

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Posted 1 year ago

“Ordered at 1600 hrs in the afternoon delivered at 1432hrs following day. Superb service, thank you!”

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Posted 1 year ago

“Good value, prompt delivery and courteous helpful people.”

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Posted 1 year ago

“Fantastic service . Can’t recommend appliances direct enough.”

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Posted 1 year ago

“Our freezer arrived on time. Driver phoned ahead so we were prepared and was helpful and pleasant. So far the freezer is grest”

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Posted 1 year ago

“Excellent service, good communications throughout and great delivery.”

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Posted 1 year ago

“Excellent service and great communication”

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Posted 1 year ago

“The equipment was delivered extremely quickly, and is exactly as advertised which was what I needed.”

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Posted 1 year ago

“Ordering was easy communication great delivery was quick and easy.. i needed to return the product as it wasn't suitable, the customer service polite and professional, pickup easy and refund was paid next day after return.. overall i will use appliances direct again”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,615 reviews