Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn’t quibble or make it difficult for me to return an item I had bought from them. They could not have been more helpful.”

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Posted 11 months ago

“Top class service Great prices”

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Posted 11 months ago

“👌 fabulous service from start to finish delivery and installation was quicker than expected and I love my new cooker so sleek stylish and efficient easy to clean and the cleaning kit is very efficient”

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Posted 11 months ago

“Our new washing machine was faulty, (not spinning) I contacted customer care and we received a new one the next day!Excellent service!!”

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Posted 11 months ago

“Very good service from order to delivery, Ordered at 10.30am delivered 7am next day. The person who took my order was very helpful and polite.”

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Posted 11 months ago

“Customer service excellent, regular updates on the order, updated frequently, and promises delivered on. Appliance as per expectations, driver/helper polite and professional. Can’t fault it.”

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Posted 11 months ago

“Very pleased with our radiator. Once we figured out how to install. It works a treat”

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Posted 11 months ago

“Very pleased with the choice, price and delivery. Only one niggle would be to please stick circle stickers on the opposite side of where you have scored the tap hole on the sink tops. Otherwise excellent and will use again”

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Posted 11 months ago

“Great service. Prompt and efficient delivery”

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Posted 11 months ago

“5 stars 🌟 all around second time ordering from these and will definitely use them again fast and reliable take stuff into the house amazing company”

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Posted 11 months ago

“Wide range of products and competitive prices, which allows customers to find the rights product. Efficient shipping service with fast delivery. Great Customer Service and quick replacement of damaged items. Highly recommended!”

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Posted 1 year ago

“Washing machine arrived on time and in good condition. Impressed with delivery driver who lifted it by himself and placed it where I wanted. Good correspondence from AD between purchase and delivery. Overall, a good purchasing experience.”

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Posted 1 year ago

“Great prices,delivered right on time.Oven was damaged only cosmetically so discount was negotiated straight away very happy with outcome.”

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Posted 1 year ago

“Appliance was delivered sooner than expected. Very good service”

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Posted 1 year ago

“Immediately resolved a problem”

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Posted 1 year ago

“I made a mistake with my order and by the time I realised, it had left the warehouse. Customer service was excellent. They managed to cancel the despatch and got me a full refund, enabling me to start again and put the proper order in. Just about to do this”

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Posted 1 year ago

“Quick delivery, great price 3rd time buying from this company”

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Posted 1 year ago

“They delivered on time the product was excellent and the back up technical support very good.”

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Posted 1 year ago

“Very happy with my second experience with Appliances Direct. Had a call two days before delivery was due to talk me through the delivery process, which all ran like clockwork. Very happy with my new purchase. Would definitely use again.”

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Posted 1 year ago

“excellent service”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,615 reviews