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Appliances Direct Reviews

4.2 Rating 5,702 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold me an item that was out of stock. Changed delivery date 4 times over 6 weeks. If I’d known it was out of stock at time of ordering I’d have ordered elsewhere”

Posted 3 years ago

“Ordered next day. Cooker turned up on time. Unfortunately delivery driver hit our fence whilst gaining access to the drive. They didn’t say anything we only knew this by going through Cctv. I have tried to contact the delivery team by email still awaiting response.”

Posted 3 years ago

“Delivered machine, but wouldn't take old machine away (apparently because of covid) If they can deliver surely they can collect”

Posted 3 years ago

“Ordered wireless headphones, item not received when scheduled, no updates and payment taken. Had to chase to get delivery update and item was dispatched that day. Paid for delivery but not offered a refund for the delay. Poor service and I’d probably still be waiting for my order had I not followed up. Will stick to Amazon next time.”

Posted 3 years ago

“Had to call a couple of times. Just noticed this cost me £11 despite having unlimited calls on mobile. It's one of those '08' numbers. Everything else was fine so disappointed about this.”

Posted 3 years ago

“Wasn’t advised when ordering that item was out of stock and waited over 7 days for delivery”

Posted 3 years ago

“I placed an order for a freezer that the website said was in stock and they provided a delivery date for a few days later. Received order confirmation advising all was ok. They very quickly took my money and the day before delivery they sent an email stating 3 week delay as they were out of stock. I called customer services only to be told that their website is not a live system and stock levels are inaccurate. They offered an insulting £20 discount and passed me onto the sales team to find alternatives. They were rude and didn't have any product or commercial knowledge. Whilst talking to them I received an email stating product is no longer manufactured and that my order was cancelled. Product is still being advertised as available for delivery.”

Posted 3 years ago

“Was asked to give a review but not even received my goods yet. Purchased a freezer and opted for a Saturday delivery as at home. Received an email on Thurs saying my item had been dispatched. Then received another email later saying they couldn’t deliver on sat. Gave me the option of only two dates for the whole of Oct to choose a delivery none at the weekend which means taking a day off. Delivery firm said that Appliances Direct don’t have access to their delivery schedule. What’s the point of giving an option on delivery dates for me to choose then. Email AD but sorry for the inconvenience was the best they could come up with. And now they email me to ask for a review? So not very happy to say the least”

Posted 3 years ago

“The appliance is just as I expected really good but the delivery was so bad left it at another address and didn’t even bother to ring my door I had waited in for them needs to change to a different delivery service”

Posted 3 years ago

“Very bad customer service”

Posted 3 years ago

“Item delivered next day but was faulty near impossible to get hold of company/customer services emails taking up to 5days to answer. Had to buy another item as it was desperately needed managed to get hold of customer service on phone who arranged collection this did not happen then get email asking why i want to return, then further one saying they have closed case!! still have item and no refund and trying to get hold of them. I would definitely not recommend this company.”

Posted 3 years ago

“The microwave we ordered was supposedly in stock, but after paying it turned out that we wouldn’t actually receive it for 2 weeks. In that time we got an email pushing it back another 4 weeks and then another email pushing it back yet again. I emailed to tell them it wasn’t good enough and got an ‘apology’ but no offer to supply a different model or to refund the rather hefty delivery fee. I asked them to do this and they agreed but never actually refunded it. Finally arrived 8 weeks after ordering.”

Posted 3 years ago

“The product was good quality. I paid for express delivery before 1 pm the next day and the item came much after 1. I paid extra for this, I tried to call the customer services line and waiting time was an hour and 45 minutes. I emailed with my issue and have still had no reply. I would like my postage refunded!”

Posted 3 years ago

“Kettle did not arrive on the date I was given. The courier left it in the rain with no notification that it had arrived. I only found it by chance.”

Posted 3 years ago

“They would not take our old fridge away and we had ticked the box to do so”

Posted 3 years ago

“I know in this world that quick delivery seems to be everything but when you request an delivery several days in advance because no-one will be home before that date, it is very frustrating to know that your parcel is sitting in the door step with no one to take it in, and open to being stolen, thank goodness for the window cleaner is all I can say. Please deliver on the stated date”

Posted 3 years ago

“I purchased a fridge freezer from appliances direct that was written off after 9 months of purchasing it. The replacement team was supposed to get back to me 24-48 hours after the engineer came to have a look at my fridge freezer, now 5 days later I am yet to hear from anyone. I've called today and now they are saying I have to wait a further day to just hear back from anyone. I have lost at least £150 worth of food and work full time with two kids to feed so I do not have the time to go back and forth to the supermarket every single day to cook all meals fresh. VERY UNHELPFUL staff member cut me off and transferred me to a number that said they were too busy with an automated message that advising me to hang up.”

Posted 3 years ago

“I purchased a fridge freezer from appliances direct that was written off after 9 months of purchasing it. The replacement team was supposed to get back to me 24-48 hours after the engineer came to have a look at my fridge freezer, now 5 days later I am yet to hear from anyone. I've called today and now they are saying I have to wait a further day to just hear back from anyone. I have lost at least £150 worth of food and work full time with two kids to feed so I do not have the time to go back and forth to the supermarket every single day to cook all meals fresh. VERY UNHELPFUL staff member cut me off and transferred me to a number that said they were too busy with an automated message that advising me to hang up.”

Posted 3 years ago

“Missed their delivery by 5 days, poor communication throughout. Had to raise a complaint to get a response.”

Posted 3 years ago

“Ordered new dishwasher and collection of old one. New one arrived next day, great, but... delivery company wouldn't take the old one away due to Covid, even though we pre-paid. Money refunded, OK, but don't offer a service you can't honour and it is still being offered on their website....”

Posted 3 years ago

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Appliances Direct is rated 4.2 based on 5,702 reviews