I placed an order for a freezer that the website said was in stock and they provided a delivery date for a few days later. Received order confirmation advising all was ok. They very quickly took my money and the day before delivery they sent an email stating 3 week delay as they were out of stock. I called customer services only to be told that their website is not a live system and stock levels are inaccurate. They offered an insulting £20 discount and passed me onto the sales team to find alternatives. They were rude and didn't have any product or commercial knowledge. Whilst talking to them I received an email stating product is no longer manufactured and that my order was cancelled. Product is still being advertised as available for delivery.