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Appliances Direct Reviews

4.2 Rating 5,703 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,703 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Text received saying to arrrive Wednesday.. arrived Thursday in 2 separate parcels in 2 separate dhl delivery’s . Bbq very poor quality for the money . Finish shocking !”

Posted 1 year ago

“Delivery was really annoying. I was told when the delivery would be and was told I'd have choices of what to do if I wasn't in. But I wasn't given choices, they just said they'd deliver it again, but no option to leave it with a neighbour or collect from a depot. I could change the date of delivery but not chose a time. If I'd known delivery would be like this I would have ordered from a different company. The product was fine once I'd managed to receive it.”

Posted 1 year ago

“After placing my order with Appliances Direct I received a call confirming the details and delivery date that had been chosen (several weeks hence): this date was confirmed on all of the email paperwork that I received too. All seemed well except then I had a notification that DPD had attempted to deliver my parcel and it was now waiting for me at Homebase. I specifically chose a delivery date several weeks in the future and confirmed that with the person that called because the room that the appliance is for is not yet ready - so now I have had to store it for the remainder of the time and also had to arrange to go and pick it up when it should have been delivered on the date agreed. Very frustrating and not what I was expecting.”

Posted 1 year ago

“I am waiting for a response. My lovely BBQ has arrived with a blemish on the hood”

Posted 2 years ago

“Late arrival and just let on the doorstep.”

Posted 2 years ago

“Delayed delivery twice. Advised it was not actually in stock despite original two day delivery offered. Noticed that although I was told not in stock and would be delayed the website was still offering on short delivery. Poor buying experience.”

Posted 2 years ago

“I was very dissatisfied with the delivery men. They did not put themselves out by trying to get the item into my property. As everything that was suggested just being negative. So the item had to go into a neighbour garage”

Posted 2 years ago

“I have had 3 messages re delay of bread machine and it still has not arrived”

Posted 2 years ago

“Took 8 days for an item stated as in stock three different collection dates contacted on line 4 attempts to get any success.product was fine and eventual pick up hassle free”

Posted 2 years ago

“The delivery was and still is the issue still not had the item delivered two promised dates both missed photos was a random picture of a gate. Contacted DPD and was assured a call back by the delivery agent no surprise when no call received. Still waiting for a new date!!!!.”

Posted 2 years ago

“The company itself is great but the company they use to deliver the goods is absolute rubbish. They cane to deliver and take away old washing machine and they were very rude and did not take old washing machine. This is not the first time they let me down as on previous purchases they delivered damaged goods.”

Posted 2 years ago

“I took a day off work to receive my fridge freezer. No delivery but I received messages to say the delivery has been rescheduled for today. Not much good to me. No way to contact the courier and no proactive help when I contacted appliances direct.”

Posted 2 years ago

“I was very disappointed and annoyed as I had paid the extra £15 for my appliance to be set up and unpacked for me to check it was in the right condition. However they only put it in the place I requested and no unpacking took place, therefore packaging was not taken away.”

Posted 2 years ago

“I paid extra to have the cooker put into a room of my choice and all packing removed and taken away - the cooker is in the garage still wrapped because it would not fit through the kitchen door with the packing on! Not only that but the delivery guys damaged our new neighbour's tree leaving two large branches in the road. I just hope the cooker is good when I unwrap!!”

Posted 2 years ago

“Still waiting to receive order, third day staying in house waiting for delivery, couriers are shocking to deal with”

Posted 2 years ago

“Still have not received my appliance as the delivery company got in touch to say there was a problem, now have to wait another week”

Posted 2 years ago

“Deliverer left purchase on front door step even though I was in. There is a bell and it works, but was not used. Door step is visible from street, so not very clever.”

Posted 2 years ago

“I payed to pick what day I wanted my product delivered. Stayed in all day. And no notice that it was not getting delivered on that day requested. So ended up waisting 2 days. Not happy. .”

Posted 2 years ago

“Delivery quick and piece great . However not easy to return . You ha w to request a return and a small radiator which only cost £45 cost me £12 to return . Not pleased at all .”

Posted 2 years ago

“Sadly I received a warranty card and instruction manual for a tumble dryer 😭 I emailed and asked for the correct info and was told there was none available?”

Posted 3 years ago

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Appliances Direct is rated 4.2 based on 5,703 reviews