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Appliances Direct Reviews

4.2 Rating 5,713 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,713 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Appliances Direct 4 star review on 11th March 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 16th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 1 star review on 12th January 2023

Appliances Direct 5 star review on 20th December 2022

Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Microwave was advertised on site as a 700 watt model, but after over cooking several dishes, discovered it was in fact a 1000 watt model”

Posted 5 years ago

“I think “next day delivery” is not worth it ordered it on a Friday evening and it came on Tuesday following week- when I questioned this I was just told that it’s basically right but I don’t see how you can advertise next day when it doesn’t come next day or even the day after that so that was disappointing. If you want to keep up with competitors I’d suggest you change this.”

Posted 5 years ago

“Payed for next day delivery to then be told the following day nothing was available. Offered half a refund! Then told once again next day delivery only for it to arrive four days later.”

Posted 5 years ago

“My gripe is with the installation service (farmed out to Arrow XL). My new washing machine starting leaking heavily in the second wash. I tried to get them back, but no one contacted me as promised and I called out a plumber who explained the water pipe connection was moronic and guaranteed to come loose. I'm happy with my new machine, but if you order from Appliances Direct, don't pay for them to install it.”

Posted 5 years ago

“We ordered a tumble dryer and paid for next day delivery, and Appliances Direct quickly confirmed this. However, later that day we had an e-mail from the couriers to say the delivery would be made a day later. We phoned Appliances Direct, who apologised, and refunded the next day delivery charge, and confirmed that the unit would be unpacked, installed to assure us that the unit was working and remove all packaging. Panther did not do any of these things, they delivered the unit to the back door saying they were not responsible for taking the unit in the house. My wife (who was on her own that day) had to unpack it, install it, and the packaging had to be taken to the skip site. Appliances Direct were fine, but they seriously need to reconsider their courier.”

Posted 5 years ago

“No delivery date yet”

Posted 5 years ago

“Ridiculous delivery time”

Posted 5 years ago

“Appliances direct is not the main problem, its the delivery service they use... ARROW what a tin pot outfit!! Fridge delivery date Tues 11th Sept 2018, my partner took a day off work, received a phone call from ARROW @ 7.15am our fridge not coming there was not enough room in the van.... re-booked for Sat 15th Sept, received a message fridge to be delivered between 10.00am - 12.00pm.. I waited in all day!!! received a phone call at 4.30pm, the delivery van broke down @ 10.15am & I would not be getting the fridge until Sunday..... Sunday morning the lads finally turn up, after taking my old fridge they dropped off my new one, but refused to unpack it & take the packing away, even though I had paid extra for the service... as stated earlier, a TIN POT OUTFIT!!! Appliances direct "you have to stop using this delivery courier" or you will loose customers...”

Posted 5 years ago

“I will not buy anything from Appliances Direct until they get a new courier ARROWXL treat customers like morons they insult our intelligence with their excuses for not delivering goods on the time and dates that THEY have arranged by text and emails. Many customers take time off work for these deliveries. I have no problem with Appliances Direct.Anne”

Posted 5 years ago

“The oven was for my 84 year old mum and it is a good oven however we couldn't find the instructions until the grill was switched on and the instructions went on fire!!! They were tucked between the grill element and the roof of the oven!!!! I had to download a new set from the internet as no one got back to me when I complained. Delivery was a farce. We were told there would be a 3 hour time window advised the night before delivery date. I received a text message at 8.15 am on delivery day to tell me the delivery time window was between 7.30 am and 9.30 am (2 hours not 3) giving us just over 1 hour notice. I then received a call from the driver, to say he was 20 minutes away, on my mobile when it should have been my mum's home landline they should have called. Then when I was checking my email I had received a message at 9.33 am to tell me the time window was 7.30 am to 9.30 am!!!!!! Rubbish delivery service I'm afraid. I suggest you review who you use. It makes you look bad.”

Posted 5 years ago

“took a day off work as told it was coming on certain day only to be told by the courier that the washing machine had not even arrived with them. had to take the following day off and await a text from the courier for the arrival of the machine NOT SATISFACTORY. No appologies from the company cost me two days holiday”

Posted 5 years ago

“Ordering the goods was very good. The delivery was really bad. I was told I had a three hour gap. I was told it would be delivered between 10.15 and 12.15. I was tracking it and before I left work at 12.30. it said it would be between 12.35 and 13.15. when I got home I received a message saying it would be 2hours before I would receive the cooker, this was at 12.35. it hadn't come at 4pm so I rang them to be told the van had broken down. Then about 10 minutes later I received a call to say it wouldn't be getting delivered till the following day between the hrs of 7.15 and 9am. At 7.55 I received a call saying they were stuck in traffic. I said it had to be there before 8.30 as I had to go to work. They said that if I wasn't there they would reshcedule. I said that was unacceptable.it was delivered on time but i think the customer service was really poor.”

Posted 5 years ago

“Staff on the phone were helpful, but I didn't receive a message confirming delivery till the day when it should have been the day before. We paid for packaging to be taken away but it was left with packaging still on.”

Appliances Direct 2 star review on 6th September 2018

Posted 5 years ago

“Had to wait nearly a week for delivery, when the cooker did turn up the packaging wasn’t taken off and disposed of (for which I had paid for). I went to install the and a power cable was not included, which meant my kids and I had to go another few more days without cooked meals.”

Posted 5 years ago

“Packaging was completely crushed and ripped. I just hope the item works but not having it fitted until next week.”

Appliances Direct 2 star review on 31st August 2018

Posted 5 years ago

“I paid for next day service on a Friday and did not receive my purchase until the next Monday. No refund, no acknowlegement, nothing. Very poor and it's almost like stealing my money.”

Posted 5 years ago

“Packaging damaged told appliance fell over in the lorry appliance looked ok”

Posted 5 years ago

“I ordered a freezer, they could not deliver next day and when it did arrive the thermostat switch stuck so I could not move it. Had to call someone out to fix it. I did write to Appliances Direct to tell them about my disappointment but they did not offer any compensation.”

Posted 5 years ago

“5 days later than the advised expected date.”

Posted 5 years ago

“I paid for specific delivery day but it didn't arrive, I did online chat 3 times over the next two days and no one could really tell me what had happened. Eventually arrived 3 days later. I received just postage refund which I thought was insufficient for the amount of inconvenience.”

Posted 5 years ago

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Appliances Direct is rated 4.2 based on 5,713 reviews