Appliances direct is not the main problem, its the delivery service they use... ARROW what a tin pot outfit!! Fridge delivery date Tues 11th Sept 2018, my partner took a day off work, received a phone call from ARROW @ 7.15am our fridge not coming there was not enough room in the van.... re-booked for Sat 15th Sept, received a message fridge to be delivered between 10.00am - 12.00pm.. I waited in all day!!! received a phone call at 4.30pm, the delivery van broke down @ 10.15am & I would not be getting the fridge until Sunday..... Sunday morning the lads finally turn up, after taking my old fridge they dropped off my new one, but refused to unpack it & take the packing away, even though I had paid extra for the service... as stated earlier, a TIN POT OUTFIT!!! Appliances direct "you have to stop using this delivery courier" or you will loose customers...