The oven was for my 84 year old mum and it is a good oven however we couldn't find the instructions until the grill was switched on and the instructions went on fire!!! They were tucked between the grill element and the roof of the oven!!!! I had to download a new set from the internet as no one got back to me when I complained. Delivery was a farce. We were told there would be a 3 hour time window advised the night before delivery date. I received a text message at 8.15 am on delivery day to tell me the delivery time window was between 7.30 am and 9.30 am (2 hours not 3) giving us just over 1 hour notice. I then received a call from the driver, to say he was 20 minutes away, on my mobile when it should have been my mum's home landline they should have called. Then when I was checking my email I had received a message at 9.33 am to tell me the time window was 7.30 am to 9.30 am!!!!!! Rubbish delivery service I'm afraid. I suggest you review who you use. It makes you look bad.