Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.19

4.2 Rating 5,728 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,728 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was fine until we had a problem. We bought a dehumidifier which failed. This was replaced without question with the same brand ( their own ). Great. However the second one also failed within the warranty period. This time we were told the warranty was invalid as there was dirt in the machine. We had cleaned the filter regularly but apparently still our fault despite this being the second machine to break. We were told as a good will gesture we could have £60 towards s new machine. We were not happy but agreed as this is better than nothing. We chose a different brand as we did not want to risk the same one but were told the £60 only applied to the same machine !!! Why would we want that ? Will not purchase from them again unless this is rectified.”

Helpful Report

Posted 8 years ago

“Air con unit faulty , returned, "over 28 days so no refund" - only used for 20 days but fell on deaf ears, customer service refused any thing but replacement even though after a week we had been out and purchased another unit from a reputable company , never ever again will we use Appliancedirect - they are useless”

Helpful Report

Posted 8 years ago

“I ordered a tumble dryer on 16th Dec - chose AD because of the price to be honest. Should have paid the extra to get it from somewhere else. Order was meant to be delivered end Jan. Arrived through DX and Tumble was smashed - yes smashed! They wanted to not collect it until they sent out a replacement a week later, but i demanded this to be collected sooner. Two days later (and two days off work), it was collected. I called the day before the new one was meant to be delivered only to be told it wasn't the 7th Feb it was the 7th March! Therefore i cancelled it. Was not offered any compensation for their mess up. Found customer service quite rude and will not be shopping with them again, even if they are cheaper. Have gone to Curry's and have FREE delivery in two days!”

Helpful Report

Posted 9 years ago

Appliances Direct is rated 4.2 based on 5,728 reviews