Everything was fine until we had a problem. We bought a dehumidifier which failed. This was replaced without question with the same brand ( their own ). Great. However the second one also failed within the warranty period. This time we were told the warranty was invalid as there was dirt in the machine. We had cleaned the filter regularly but apparently still our fault despite this being the second machine to break. We were told as a good will gesture we could have £60 towards s new machine. We were not happy but agreed as this is better than nothing. We chose a different brand as we did not want to risk the same one but were told the £60 only applied to the same machine !!! Why would we want that ? Will not purchase from them again unless this is rectified.