Well ordered air conditioning next day, a week later I have a bracket for said air conditioning not the £1000 work of units. Given 13p per minute helpline number, endless telephone menus and on hold. Bounced of to the couriers, more time on hold, links to check/change delivery status on recorded messages for couriers don't work. Asked to cancel order and for a refund, told had to wait until items were returned which is difficult as they never were delivered. I was told had to wait until courier returned them, which could be never as they had not managed to get them to me hence my requesting a refund!